Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hanoi High Five hostel

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Hanoi High Five hostel- a perfect place for you to relax and get social. We are located right in the heart of Hanoi Old Quarter. We are only a few steps away from the Hoan Kiem lake, Old Town, night market, Long Bien bridge, French Quarter and many more! We are very easy to reach from the airport and railways train station.

We offer the comfortable bed in the female room, male room and mixed dormitory with modern bathroom will meet your expectation. And with the taste of Vietnamese and Western food at the restaurant on site, you will fall in love with the food here.

At our hostel, there is no distance between host and guest. You just have fun, be happy and enjoy every minute of your travels. Let's High Five for the fantastic nights!

Terms and Conditions:
Free Cancellation: 1 Days before the arrival without being charged by the property
Check in from 14:00
Check out Before 12:00
Payment on Arrival: Cash and Credit Card, but extra Charge for a credit card service fee.
Tax Included
Breakfast Included
NO smoking in Room, but have a smoking area
Reception working hours 24hours. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 9.5

  • Atmosphere 8.5

  • Cleanliness 10.0

  • Facilities 9.0

Latest Reviews

  • 10.0


    30 Jul 2019
    Nicest staff clean and cool rooms, organised trip for us and taxis they were very helpful would really recommend it!
    Ireland, Male, 18-24
  • 10.0


    30 Jun 2019
    Absolutely loved this hostel. Big storage under beds, privacy curtains ,light and most importantly itnis no party hostel. Love the Hello Kitty bedding!! Amazing location outside the center. Surrounded by local businesses and no tourists. Only a few minute walk from hoan kiem lake.
    Austria, Female, 31-40
  • 10.0


    11 Dec 2018
    Definitely a high level hostel!! Everything is awesome!
    Brazil, Male, 25-30
  • 9.7


    09 Dec 2018
    Only stayed here one night but got a very very good vibe from this place! Staff are very friendly, good food downstairs and rooms are nice and clean! Good location too
    England, Couple, 18-24
  • 9.1


    04 Dec 2018
    Outstanding value for money great beds at a great price hour of free beer and free breakfast is great.
    England, Male, 18-24
  • 8.6


    06 Jan 2019
    Good money value with great breakfast and clean rooms The only issue is they take the money more because the rate exchange is different than normal
    Egypt, Mixed Group, 31-40
  • 8.3


    15 Mar 2019
    everything fine, get what you pay for. Only fault is when I checked out at 7am to get a taxi to the airport and the man forgot to give my ended up having to get 3 taxis and 2 hours later that came to 900,000 but the man at reception did pay one way and he was really apologetic so can't complain too much
    England, Female, 18-24
  • 6.9


    26 Feb 2019
    The beds were comfortable For the price the dorms could of been smaller I have stayed in less expensive hostels in Hanoi in old town for cheaper. The air con didn’t really work. You have to leave the room to use the toilet but not the shower which then due to heat makes the room muggy. The food was over priced for what you received I got the free breakfast which was not worth it the coffee was weak and also I had asked for a banana nothing else just a banana they proceeded to give me banana
    England, Female, 18-24
  • 6.3


    02 Dec 2018
    Had no running water during my stay (no shower, no flushing toilets), bed was dirty, they forgot to give me my passport back (I should have remembered as well) and I had to rush back to pick it up. That being said, it was so cheap and cute and breakfast was included (albeit 30 mins late). Would book again in person on arrival, or email ahead, to ensure things were working great!
    Canada, Female, 25-30
  • 5.7


    20 Jan 2019
    The room itself was good. Anything we would ask for went ignored by the reception and they tried to make us pay for more laundry than the bag weighed. Some of our things went missing in the room.. hostel is a weird vibe and they charge 10k for tiny package of butter which is a joke. last night they had no water running for brushing our teeth or showering all night which was a huge inconvenience. Wouldn’t return
    Canada, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Card Phones
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Currency Exchange
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Tea & Coffee Making Facilities