Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hanoi High Five hostel

Book more than 2 days in advance for Free Cancellation.
Read all reviews

Property Description

Hanoi High Five hostel- a perfect place for you to relax and get social. We are located right in the heart of Hanoi Old Quarter. We are only a few steps away from the Hoan Kiem lake, Old Town, night market, Long Bien bridge, French Quarter and many more! We are very easy to reach from the airport and railways train station.

We offer the comfortable bed in the female room, male room and mixed dormitory with modern bathroom will meet your expectation. And with the taste of Vietnamese and Western food at the restaurant on site, you will fall in love with the food here.

At our hostel, there is no distance between host and guest. You just have fun, be happy and enjoy every minute of your travels. Let's High Five for the fantastic nights!

Terms and Conditions:
Free Cancellation: 1 Days before the arrival without being charged by the property
Check in from 14:00
Check out Before 12:00
Payment on Arrival: Cash and Credit Card, but extra Charge for a credit card service fee.
Tax Included
Breakfast Included
NO smoking in Room, but have a smoking area
Reception working hours 24hours. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 2.0

  • Security 2.0

  • Location 2.0

  • Staff 2.0

  • Atmosphere 2.0

  • Cleanliness 2.0

  • Facilities 2.0

Latest Reviews

  • 10.0


    28 Nov 2019
    I was pleasantly surprised with the cleanliness and overall comfort of this hostel. It felt very safe and was quite central to many of Hanoi main attractions. Very helpful staff who were patient and smiley with my thousand and one tourist questions. the breakfast with many options and delicious. Very close to the airport Bus Express 86 stop which costs VND 35k. I give my sincere 10.
    Brazil, Male, 31-40
  • 10.0


    30 Jul 2019
    Nicest staff clean and cool rooms, organised trip for us and taxis they were very helpful would really recommend it!
    Ireland, Male, 18-24
  • 10.0


    30 Jun 2019
    Absolutely loved this hostel. Big storage under beds, privacy curtains ,light and most importantly itnis no party hostel. Love the Hello Kitty bedding!! Amazing location outside the center. Surrounded by local businesses and no tourists. Only a few minute walk from hoan kiem lake.
    Austria, Female, 31-40
  • 9.7


    07 Oct 2019
    I loved my stay here! The female dorms were spacious with curtains, lights, and your own lights! Breakfast was always delicious. My favorite part was the staff. They were all so incredibly helpful, especially Kevin. He took us on a walking tour and helped us book buses and tours. I can’t say enough good things about this hostel, and it’s in a great location in the Old Quarter. I would definitely stay here again:)
    USA, All Female Group, 25-30
  • 9.4


    19 Oct 2019
    Super friendly staff, awesome location walking distance from the city center. Beds have curtains for privacy, electric outlets, and a locker. Wifi is really strong and stable.
    USA, Male, 18-24
  • 8.3


    15 Mar 2019
    everything fine, get what you pay for. Only fault is when I checked out at 7am to get a taxi to the airport and the man forgot to give my ended up having to get 3 taxis and 2 hours later that came to 900,000 but the man at reception did pay one way and he was really apologetic so can't complain too much
    England, Female, 18-24
  • 7.4

    Very Good

    28 Nov 2019
    The hello Kitty room doesn't have hello Kitty sheets anymore. Anyway the hostel is clean and the breakfast is alright. The staff is not helpful at all, we paid for the laundry but our clothes and underwear were still dirty. We complained about it and they accused us to lie 🤣 we had to ask them a refund otherwise they wouldn't have given to us( we had half money back ) . Terrible experience!
    Italy, Female, 18-24
  • 6.9


    26 Feb 2019
    The beds were comfortable For the price the dorms could of been smaller I have stayed in less expensive hostels in Hanoi in old town for cheaper. The air con didn’t really work. You have to leave the room to use the toilet but not the shower which then due to heat makes the room muggy. The food was over priced for what you received I got the free breakfast which was not worth it the coffee was weak and also I had asked for a banana nothing else just a banana they proceeded to give me banana
    England, Female, 18-24
  • 5.7


    20 Jan 2019
    The room itself was good. Anything we would ask for went ignored by the reception and they tried to make us pay for more laundry than the bag weighed. Some of our things went missing in the room.. hostel is a weird vibe and they charge 10k for tiny package of butter which is a joke. last night they had no water running for brushing our teeth or showering all night which was a huge inconvenience. Wouldn’t return
    Canada, Female, 18-24
  • 3.4


    02 Oct 2019
    Staff doesn't respond well, no proper water supply, as doesn't work well, toilets aren't clean, when you complain them thy are least bothered about it.very unhappy with the behavior
    India, Male, 25-30
Read all reviews


  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Card Phones
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Currency Exchange
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Tea & Coffee Making Facilities