Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hanoi Old Quarter Hostel

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Centrally & ideally located! Our rooms are overlooked the centre part of Hanoi Old Quarter or Hoan Kiem lake. Within 3 minutes on foot to attractive sights as Hoan Kiem Lake, the Water Puppet Theatre and Ngoc Son temple, walking distance to Ho Chi Minh Mausoleum and the Temple Of Literature. The most convenience to go to the bars, restaurants and banks...

Typically breakfast is included and served daily at our nicely decorated restaurant.

All the rooms are private, equiped fully and comfortably furnitures. Our offers for all our Guests: daily complimentary breakfast, in room setted up tea, coffee, snack, mineral water. Fruit and drinks are served all day.

Reception is open 24 hours with fluently English speaking team.

A front desk opened and staffed 24/7.
Daily housekeeping included in the room rate.
Private bathroom for each unit.

***Property Policies and Conditions***
Check-in: 13:00-23:00
Check-out: Before 12:00 noon
Earlier check-in is possible with free of charge and upon availability.
If you prefer earlier check in for sure, we recommend you reserving the room from the prior night.
The free luggage storage room is available at our hotel.
Cancellation Policy:
- If canceled up to 3 days (72 hours) before date of arrival, no fee will be charged.
- If canceled later than 3 days (72 hours) or in case of no show, 100% deposit will be charged.
Payment: Visa Card, Master Card are accepted with 3% service charge.
Children and Extra beds:
Children under 5 years old stay for free if sharing the bed with adults. Children aged 5 or over must use an extra bed. An extra bed is available 8USD/bed. In case your booking via any website and do not either register for children aged five years or older or request for extra beds, please follow the Hotel’s Children Policy when you check in.
Please avoid scams: It may happen on the way to our hotel. There are some people who will come to you and convince to take you to a 'second hotel' which is not ours by saying our hotel is fully booked. Please do not follow them and make your right way to our hotel at 32 Hang Vai Street to avoid being taken to a wrong hotel. View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.8

  • Location 9.7

  • Staff 9.9

  • Atmosphere 9.0

  • Cleanliness 9.8

  • Facilities 9.4

Latest Reviews

  • 10.0


    26 Sep 2019
    Fantastic spot right in the Old Quarter. Staff goes out of their way to make sure you have an enjoyable time. Can’t recommend highly enough.
    USA, Female, 25-30
  • 10.0


    24 Sep 2019
    This is the most wonderful hostel! We booked a private room and were upgraded for both nights of our stay to a large, beautiful room with a balcony, at the front of the hostel. Ms. Anna made us feel at home from the moment we arrived - she organised a tour to ha long bay, booked our train tickets for us, took our laundry order and even arranged a snack bag for us to take on the train with us! The place is spotlessly clean and the breakfast is delicious, this has to be the best value in Hanoi!
    Australia, Couple, 25-30
  • 10.0


    19 Sep 2019
    This hostel is conveniently located in the old quarter, and many shops, street food, and bars are within walking distance. If you want to leave the old quarter, Anna is extremely knowledgeable of the surrounding area, and will patiently work with you on finding the best possible deals for a day trip. I’m glad my first hostel was so welcoming and helpful. Thank you HOQH!
    USA, Male, 31-40
  • 10.0


    03 Sep 2019
    Amazing place, amazing location, amazing staff. It was great to have Anna as the main co-ordinator. She is always smiling and so jolly, other support staff was also pretty amazing. Rooms are clean, roommates genuine! Luggage lockers provided in each room for each bunk bed. Breakfast pretty good too. This hostel is also located in the heart of Hanoi with all major attractions less than 5 miles away. Great stuff!
    India, Male, 25-30
  • 10.0


    01 Sep 2019
    This place is amazing. The customer service is impeccable. Anna and her team are very attentive and kind. You feel at home and taken care of. Location is amazing. Hostel is more like a hotel. There are 2 dorms and 8 single rooms. I stayed alone and it was perfect. Breakfast is from a menu and freshly made for you. This hidden gem is 5 stars for me. Comfortable beds, amazing locations, gracious staff and kind leader. Thanks Anna for arranging my over night tours and letting me take a nap :)
    USA, Female, 25-30
  • 9.7


    03 Sep 2019
    As other reviews have mentioned staff were very helpful with booking things for your itinerary. Would highly recommend staying here for anyone who is looking for a chill stay in the old quarter.
    Australia, Male, 18-24
  • 9.7


    02 Sep 2019
    Overall I had a fantastic experience. The receptionist was wonderful and helped me to go on two brilliant tours. My only complaint would be that although id booked for female only accommodation I shared with men every night. Although there were no problems with the men, for me as a solo female traveller I feel safer in single gender dorms.
    England, Female, 25-30
  • 9.4


    14 Sep 2019
    I stayed for 4 days in total (non-consecutive). The staff couldn’t have been more helpful (Ms Anna was wonderful!), the place was clean, beds comfy, really nice breakfast. It’s well located, only about 10 mins walk from Old Quarter. I would definitely recommend staying there. It’s simple but everything you could want when you are a out and about during the day.
    Ireland, Female, 31-40
  • 8.6


    27 Aug 2019
    So this place is very clean, has a real nice bathroom. Includes toothbrush and paste so you don't need to unpack. The bunks are made of plain steel, so not pretty although comfy. Mattress is great. Finding the light switch can be difficult. They are known for their tours, but my experience was not super especially the second day in ninh bin. The hostel is bad for socializing as there is no common area (aside of the reception desk). Staff is great and very helpful.
    Netherlands, Male, 31-40
  • 7.4

    Very Good

    14 Sep 2019
    Generally satisfactory. Anne and her team are always so friendly and ready to offer help. The room is big, just the aircon wasn’t working very well. Would need to turn on to ceiling fan for air circulation. Comes with free WiFi but signal wasn’t very strong. Intermittently will get disconnected. Mattress is the hard type. Location of hostel is superb. Walkable to Old Quarter.
    Singapore, Couple, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Elevator
  • Hair Dryers
  • Iron / Ironing Board
  • Parking
  • Safe Deposit Box
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Bicycle Hire
  • Currency Exchange
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Restaurant
  • Wi-Fi