Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

If cancelled up to 7 days before date of arrival, no fee will be charged.
If cancelled later or in case of no-show, full period of booking will be charged.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Backpackers, travellers, tour groups

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

At Hanoi Serendipity Hotel we will make sure you get the most out of your stay in Vietnam. Our tours are guaranteed great value; free big breakfast; fruit, tea and coffee available all day, cooking classes held everyday, restaurant catering both Vietnamese and Western cuisines, bar, and gift shop for all those Western comforts you miss

With 26 en-suite exclusive guest rooms, the Hanoi Serendipity Hotel offers cosmopolitan elegance and comfort to suit all needs from business to family, to leisure and adventure. Enter a world that is complete in every way. Be looked after by a dedicated and professional team who will be delighted to make your stay in Hanoi, and Vietnam, a truly unforgettable and special one. View House Rules

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Reviews & Ratings

  • Value For Money 8.6

  • Security 9.7

  • Location 9.7

  • Staff 9.7

  • Atmosphere 8.3

  • Cleanliness 8.9

  • Facilities 8.9

Latest Reviews

  • 10.0


    15 Aug 2019
    Quiet hotel, good location. Staff very friendly, but we especially appreciated that Jade is present at the reception when we arrived. She speaks very good English, she advised us and booked 2 very nice shows, guided us to a very good restaurant in the area, and also helped us to solve a problem of phone breakdown! Thanks to her, we immediately felt good in Hanoi and had a very good stay.
    England, Female, 25-30
  • 10.0


    29 Mar 2019
    Staff went out of their way to be helpful. Really accommodating and helpful. Very clean. Great central location. Great value for money.
    Ireland, Couple, 31-40
  • 10.0


    14 Feb 2019
    We found this hotel and the start of our stay started really well! Professional and attentive staff, you are received in the best way and advised if you need anything. The rooms are nice and big, the breakfast is very good and plentiful and the Serendipity Hotel is close to everything, and its value for money is excellent! ideally located we could visit the city and enjoy the kindness and hospitality of Vietnamese. With my wife we recommend this great hotel if you are visiting Hanoi.
    England, Male, 18-24
  • 10.0


    13 Feb 2019
    We stayed few days with 2 days Halong Bay getaway this hotel is recommended for couples or Family it is spacious, well- located, the most convenient location. The staff are young and welcoming and are very attentive to make your stay enjoyable. Breakfast is plentiful and you can order from a menu in addition to a large buffet. We recommend.
    Australia, Male, 25-30
  • 10.0


    13 Feb 2019
    Our stay in this hotel was very memorable, the hotel is very well located, the welcome and service are excellent, the value for money is good. Our room was quiet, clean and with good bedding. The buffet breakfast was excellent and varied. We liked this hotel.
    Canada, Male, 25-30
  • 10.0


    07 Nov 2018
    Lovely staff, very good breakfast, location in the heart of the old quarter The room was very clean and quiet. Halong bay organized by hotel staff was fantastic.
    England, Male, 18-24
  • 10.0


    26 Oct 2018
    Excellent! Good location, well equipped rooms. Friendly and helpful staff. Recommended.
    Hungary, Male, 31-40
  • 9.7


    10 Nov 2019
    A bit expensive, but everything was good quality. Staff were excellent and super helpful.
    Australia, Male, 18-24
  • 9.1


    17 Jul 2019
    Overall we loved our stay here! The staff were really friendly and helpful, full of suggestions of things to do and places to eat. They also offered us a shower when we returned to pick up our bags later after we had checked out. Area is really good, not far the night market and with loads places to eat around. Only issue was we were slightly disturbed when others checked out early and cleaning staff began cleaning with the door open which was quite loud.
    England, Couple, 18-24
  • 7.4

    Very Good

    22 Jan 2019
    Great location, just off a quieter road which avoids all the crazy traffic in the morning and still close to everything you need at the old quarters (not the night market/party area). Room was decent. Food was plentiful. What I didn't like much was the travel package that was offered. While the staff was very helpful, he was also a tad pushy (or too eager). IF you have more time at hand to do your own research, you may find better packages out there (which I did later on).
    Malaysia, All Female Group, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Cable TV
  • Ceiling Fan
  • Cots Available
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Safe Deposit Box
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Bicycle Hire
  • Business Centre
  • Currency Exchange
  • Direct Dial Telephone
  • Express check-in / out
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Room Service (24 hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Café
  • Minibar
  • Tea & Coffee Making Facilities
  • Wi-Fi