Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

**For groups of 7 people or more, we require one full payment 7 days prior to arrival. This will be charged to the card used to make the booking or through alternative card made by the guest prior to this period.
**Cancellations or amendments for groups of 7 people or more must be made 7 days prior to arrival by email or the full booking value will be charged.

Additional Terms and Conditions

A code of conduct form is to be completed and signed by the group leader, either in advance or upon arrival. A refundable security deposit of £200.00 per group is also required if Stag / Hen groups (cash or credit card details), payable on arrival.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hatters Hostel- Liverpool

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Liverpool’s #1 city centre hostel, situated in the heart of Liverpool, offering FREE WiFi in all rooms and communal areas, pub crawls, activity nights and a 24 hour reception!

Liverpool’s most popular hostel, Hatters is located within a grand Victorian building, ideally situated in the heart of the City and a mere 5 minutes walk away from Liverpool’s Lime Street Station and all the city’s popular attractions.

Hatters staff are fun, friendly and would love to help you plan your stay by arranging tours and activities in the city such as the Anfield Stadium Tour, the Beatles Museum, the Magical Mystery Tour and more!

A delicious Full English cooked Breakfast is available each morning for just £5

Hang out in hostel and share your stories with the Hatters staff and find out all the great places and hidden gems that you need to visit during your stay in this great city!

-FREE WiFi throughout the hostel
-Pub Crawl every Thursday & Friday night
-FREE food night Tuesdays
-Secure key card access to the rooms
-24 hour reception
-Games room
-BBQ area and courtyard
-Large communal kitchen
-Groups friendly
-5 mins from Lime Street Station and Coach Station

Groups of 6 people or more will be contacted prior to arrival and are required to pay the balance of their booking and provide a security deposit . A completed Code of Conduct form is required for check in
Please bring photo ID and a Visa/MasterCard with you - you need it to check in! Drivers license, passport or valid student id. View House Rules


You'll find Hatters Hostel in a quirky Victorian building in the heart of dynamic Liverpool. We Liverpudlians are famous for the stories we can tell: we'll give you tips on where to go and arrange tours to places like the Beatles Museum and Anfield football stadium. You can join in on activity nights and pub crawls on Thursdays and Fridays, and make sure you're around on Tuesdays for free food in the evening. We've also got a BBQ area for dinners and beers al-fresco. At night the place to be is our on-site bar!


We're centrally located, close to the shops, clubs and streets that the city's famous for (Penny Lane, anyone?). We're also easy to get to, at just seven minutes from Lime Street Station and the coach station by foot. From Liverpool John Lennon Airport, we're about 50 minutes – just hop on the 86A bus and get off at Newington, which is a 4-minute walk away. To go clubbing, walk 15 minutes to the famous Kingdom nightclub and the Cavern Club where the Beatles played in their early years.

Rooms and Dorms

We have private rooms with plasma TVs for chilled evenings in, as well as mixed and female-only dormitories. All rooms and dorms have their own en-suite bathrooms. Private rooms come with free towels and bed linen (you can rent them in the dorms). Secure keycard access and a locked baggage room will keep you and your belongings safe, as will our 24-hour reception staff.

Extras and activities

Cook up quick meals in our large communal kitchen, or get a full English breakfast from us for just £5. You can help yourself to free tea and coffee all day (it's good Fair Trade stuff), which we like to enjoy in the outdoor courtyard. Head to our common room for a game of pool, foosball or table tennis, or just to use the free Wi-Fi that runs throughout the hostel.

View House Rules

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Reviews & Ratings

  • Value For Money 7.8

  • Security 8.1

  • Location 9.0

  • Staff 8.5

  • Atmosphere 7.4

  • Cleanliness 7.4

  • Facilities 7.4

Latest Reviews

  • 10.0


    26 Jun 2019
    Awesome place, awesome staff, great atmosphere. The only negative thing is they’re renovating, and that starts at 8 am every morning. But you can’t fault them for wanting to make improvements. I highly recommend
    USA, Male, 25-30
  • 10.0


    24 Jun 2019
    Really central zone, between lime station and central station. The bedrooms are fine, really good value for money. Staff amazing
    Italy, Male, 25-30
  • 7.7

    Very Good

    11 Jul 2019
    Bed was not the greatest and had issues getting my door key working each day.
    New Zealand, Female, 31-40
  • 6.3


    02 Jul 2019
    The place was super central to downtown! So an easy 5 minute walk to anywhere! If you’re just looking for a place to sleep this is a good option but if you’re looking to meet people I wouldn’t recommend, the common area is pretty bleak. Also the room itself was fine but the lockers weren’t big enough to fit my 40L backpack so I basically just slept with it in my bed. It was really hard to find any sort of outlets, ended up charging my phone behind front desk one night.
    Canada, Female, 18-24
  • 6.0


    25 Jun 2019
    We didn’t stay. They emailed us 2 days before our reservation and told us our beds weren’t available due to construction. Big inconvenience since I had booked it a month in advance and most hostels with good reviews were booked by the time we were notified. Beds still showed available on the website so I’m sure we weren’t the only ones. We ended up staying at a hotel which was much more expensive. Construction is understandable and can’t be helped. But they should give more notice.
    USA, Female, 25-30
  • 5.4


    06 Jul 2019
    My reservation was cancelled by the hostel 48 hours before day of arrival. This led to significant increase in my expenses. Highly dissapointed by the experience.
    Bulgaria, Male, 25-30
  • 2.0


    12 Jul 2019
    Cancelled our reservation with less than a week before we were due to travel. One email stated they were overbooked while another email stated it was due to renovations so not sure what to believe...
    Ireland, Male, 31-40
  • 2.0


    20 Jun 2019
    Hatters Hostel in Liverpool cancelled my booking less than 24 hours before I was due to check in because they were “upgrading their facilities”, all through a rather insincere email with no alternative provided or compensation. They even told me to approach the website myself to get the money I’ve paid. The website is still in the process of getting back to me, but this is honestly entirely on Hatters Hostel. I wouldn’t suggest booking unless you have a backup accommodation all ready.
    Singapore, Female, 18-24
  • 2.0


    19 Jun 2019
    Hostel cancelled our booking last minute due to renovations and didn’t offer any alternative options. Wasn’t impressed. Have travelled the world extensively and think they could have had least had an alternative option on offer. We found another hostel which was more expensive.
    Northern Ireland, Mixed Group, 31-40
  • 2.0


    19 Jun 2019
    Cancelled the booking two days before trip.
    India, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Adaptors
  • BBQ
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Elevator
  • Hair Dryers
  • Key Card Access
  • Meeting Rooms
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Fax Service
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
Food & Drink
  • Bar
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Foosball
  • Games Room
  • Pool Table


  • 2009

    2nd, Hostel Chain

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