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Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

**For groups of 7 people or more, we require one full payment 7 days prior to arrival. This will be charged to the card used to make the booking or through alternative card made by the guest prior to this period.
**Cancellations or amendments for groups of 7 people or more must be made 7 days prior to arrival by email or the full booking value will be charged.

Additional Terms and Conditions

A code of conduct form is to be completed and signed by the group leader, either in advance or upon arrival. A refundable security deposit of £200.00 per group is also required if Stag / Hen groups (cash or credit card details), payable on arrival.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/19

Hatters at Hilton Chambers

Book more than 7 days in advance for Free Cancellation.
7.3
  • Wonderful Location
  • Marvellous Staff
  • Good Cleanliness
Read all reviews

Property Description

FREE Wi-Fi in all rooms and communal areas and pub crawls on Friday and Saturdays! Hatters at Hilton Chambers is a modern hostel offering 3-star accommodation in the heart of the popular and bohemian Northern Quarter of Manchester’s City Centre. Hatters staff are fun, friendly and willing to help you plan your itinerary and offer suggestions for what do during your stay in Manchester.

Hatters Hilton Chambers has an onsite deli diner and restaurant called Corner Boy open from 11:30am to 11:00pm - offering the best in brunches, burgers and everything in between! Guests of Hatters receive 15% discount on food and drink.

Hatters staff are fun, friendly and would love to help you suggest tours in the city such as the Manchester United and Manchester City Stadium Tours.

Hang out in our Holdfast bar in the basement of our other Manchester hostel (2 mins walk away) and share your stories with the Hatters staff, meet the locals and find out all the great places and hidden gems that you need to visit during your stay in this great city!

-FREE WiFi throughout the hostel
-5 minutes walk from Manchester Piccadilly Station.
-New bar next door
-Ensuite rooms
-Secure key card access to the rooms
-24-hour reception
-Large communal kitchen
-Groups friendly

Please bring photo ID with you - you need it to check in! Drivers license, passport or valid student id.
Groups of 7 people or more will be contacted prior to arrival and are required to pay the full balance of their booking and provide a security deposit. A completed Code of Conduct form is required for check in.

Under 16s only permitted in private rooms when accompanied by an adult. Please note on occasion we apply a 2-night minimum stay at weekends. View House Rules

Overview

Hatters at Hilton Chambers gives you a boutique hotel experience without blowing your budget. We're an on-trend option right in the heart of Manchester's bohemian Northern Quarter. There's free Wi-Fi everywhere from the dorms to the communal areas, and the bar (a couple of minutes away in our sister hostel) makes it easy to meet other travellers. Here for the weekend? Don't miss our Friday and Saturday night pub crawls.

Location

The train from Manchester Airport takes about 20 minutes to Piccadilly Station, less than a 10-minute walk from the hostel. There's also a 24-hour bus service – really handy if you're flying in late. Metrolink tram stops are close by as well, giving you access to pretty much the entire city. We recommend having a look at Salford Quays to see the overhauled docks, or signing up for a tour of the Manchester City and United football stadiums.

Rooms and Dorms

You can pick from private double and twin rooms with en-suites, or mixed dorms with shared bathrooms. We also have a female-only dorm with en-suite. You'll have free linen, your own reading light to make getting ready for bed super cosy, and a secure locker to pop your backpack in. Keycard access helps to amp up the security so you can explore without stress.

Extras and activities

Our helpful staff are on hand 24/7 at reception to give you tips on what to do in Manchester. When you're not cooking in our shared kitchen, treat yourself to a discounted brunch, burger or drink at our own deli diner, Corner Boy. You can grab snacks from our vending machines if you get peckish out of hours, too. Our games room, with a PlayStation and pool table, is worth a visit, and we've got an outdoor terrace for those days when the British sun shines – it does happen, we promise!

View House Rules

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Reviews & Ratings

  • Value For Money 6.8

  • Security 7.6

  • Location 8.9

  • Staff 8.2

  • Atmosphere 6.7

  • Cleanliness 6.4

  • Facilities 6.3


Latest Reviews

  • 10.0

    Superb

    01 Aug 2019
    absolutely exceeded all my expectations. they just refurbished everything and it's all very modern and cute now. clean beds and bathrooms, friendly staff, awesome coffee in the cafe downstairs - will definitely come back.
    Germany, Female, 31-40
  • 9.4

    Superb

    30 Jul 2019
    We paid for an en-suite but we were checked into a room without a bathroom because of the new company that took over. The hostel is now called Selina which made it complicated to find it. The staff were super friendly though and since we were only there for a night, it wasn’t worth complaining.
    USA, Couple, 31-40
  • 8.9

    Fabulous

    24 Jul 2019
    Although the reception was undergoing building works it was still clean and easy to check in etc. Room was clean, safe and comfortable. Would highly recommend!
    England, All Male Group, 25-30
  • 8.9

    Fabulous

    12 Jul 2019
    Location is great. There is a nightclub underneath the hostel which is cool. Facilities are very clean. Staff is very friendly. The only downside is that rooms are too small and there’s is not enough ventilation. Good value for the money though.
    Mexico, Male, 31-40
  • 7.4

    Very Good

    12 Jul 2019
    Location is the massive bonus of this place! Staff were friendly. Room was basic (room 311 on top floor), but clean and bed linen clean also. Bar downstairs is noisy but we were up much later than the noise, so not a problem for us. Overall good stay.
    England, Male, 25-30
  • 6.9

    Good

    21 Jul 2019
    I was told they was no rooms!!! Firstly then I found and booked deposit online. I showed the person in reception my reference number. He still said I can't find room even holding the booking in front of him, what do you want to do he said, my reply well I have paid deposit and here is my reservation number.... Do you have passport? No sorry I have come from work... You can't stay then.... Hope this doesn't happen again
    England, Male, 31-40
  • 6.3

    Good

    24 Jul 2019
    Not a real hostel. Just a student dorm which is turned into a hostel over the summer. Thus there are no real common rooms, no typical hostel atmosphere where you'd meet other travellers. If you just want a cheap place to stay thats fine. If you want a real hostel, with other fellow travellers and not 40-somethings who need a cheap hotel, don't come here.
    Germany, Male, 25-30
  • 6.3

    Good

    12 Jul 2019
    - No hot water in the morning - Windows huge & thin, facing out onto a street of late night bars- might as well try and get some sleep in the (loud) pub downstairs- it's hopelessly loud in the dorm rooms. - Bathroom hinges creak so loudly that everytime anyone went to the loo EVERYONE woke up - Plug sockets in rooms didn't work - Wifi didn't work in room - Despite all this they still gouge you for £30 for a dorm bunk! Ripoff - profiteering by a big chain that can afford to be better.
    Ireland, Male, 31-40
  • 4.6

    Rating

    23 Jul 2019
    Not enough characters to convey how awful it was. In short: we didn't get what we paid for (luggage storage, ensuite, etc.). When we brought it to their attention they said they didn't have the rm we pd for due to the heavy construction going on (which we weren't informed of either). The options they gave: take a small discount or go somewhere else. The rm they put us in had no windows that would open & it was the hottest day of the yr. I literally broke out in heat rash after 1 night there.
    USA, Couple, 31-40
  • 3.7

    Rating

    17 Jul 2019
    * This rating is for the Hatters at Newton St., cause we had booking at Hatters at Hilton Chambers but got transferred. About the hostel we actually stayed: all the places were very dirty, the bathroom seemed that haven’t been cleaned in days. There were 4 showers: one out of service, one without a door, one didn’t had enough water, and the other one was ok, though all of them were dirty as well. There’s no locker in the bedrooms.
    Brazil, All Male Group, 18-24
Read all reviews

Facilities

Free
  • Free City Maps
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Cable TV
  • Common Room
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Fax Service
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Board Games
  • DVD's
  • Games Room
  • PlayStation
  • Pool Table


Awards

  • 2009

    2nd, Hostel Chain

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