Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Bookings must be cancelled or amended no less that 7 days before the arrival date. Full charge will be applied if cancelled less than 48 hours prior to arrival date
Full payment of total bill must be received no less than 48 hours prior to arrival date.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Superb Staff
  • Awesome Cleanliness
Read all reviews

Property Description

Welcome to the Haven Backpackers Resort- Your Haven in Alice Springs. During your visit to our budget accommodation you’ll have the pleasure of relaxing by our outdoor swimming pool, enjoying our FREE daily lite breakfast and WIFI and have access to exclusive Tour packages only available to us!
Our Hostel boasts 2 large communal kitchens, barbecue facilities, the convenience of a 24hr Laundry, Free luggage storage and Free car parking to all guests. Our rooms are spacious and clean, with all linen and lockable luggage storage provided, air-conditioned and have the ease of an Ensuite bathroom. Female only rooms are also available upon request.
Alice Springs Haven Backpackers is a 10-minute walk from Alice Springs town center, providing easy access to cafes, bars, restaurants and shops. The Haven Backpackers Resort is within walking distance of nightlife venues , cafes, and shopping. There is no shortage of fun outdoor tours and adventures for guests to enjoy. A small sample of the activities includes camel rides, hot air balloon rides, trekking through the Outback , or a trip to the spectacular rock formations of Uluru .Alice Springs Airport is a 15-minute drive away, with the convenience of a Shuttle Bus service for an additional cost.

The Alice Wanderer Shuttle service operates from the airport to the hostel. Please see their team at the desk in the corner of the baggage room at the airport when you arrive. Transfers are $17 each way, you can also book you return trip with them at the same time.

Reception is open from 7am till 8pm. If you arrive after hours please call for the Night Manager. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.8

  • Security 8.2

  • Location 7.8

  • Staff 9.1

  • Atmosphere 7.7

  • Cleanliness 7.9

  • Facilities 7.7

Latest Reviews

  • 10.0


    05 Sep 2019
    Nice hostel. Beds are comfy, rooms are spacious and have a balcony. Staff are friendly and nice area by the pool. Felt safe there.
    England, Couple, 25-30
  • 10.0


    16 Jan 2018
    Definitely go there again if in Alice Springs again.
    England, Female, 25-30
  • 9.4


    14 Aug 2018
    Had a very nice stay, they should just be clearer on the fact that the key has to be updated every day for it to work. I was not told and locked out of my room after a long day on a trip leaving and coming home before and after the reception hours. Should be a better system there.
    Sweden, Female, 18-24
  • 9.1


    25 Aug 2019
    Only stayed for a night at the end of our tour but it was fine. Shower really nice! Rooms a bit dated and ours could’ve done with a bit of febreeze but that’s hostels! Reception staff really nice and helpful. Facilities looked good but didn’t use them!
    England, Female, 18-24
  • 8.0


    08 Jun 2019
    In comparison with the other hostels in Darwin, where I'd stayed as well, it was good. Very basic, but good
    Germany, Male, 18-24
  • 6.6


    16 May 2019
    Booked 2 beds in an 8 bed mixed dorm for a friend and myself on the same booking. At checkin I was told that we were in different rooms because the hostel was full even though both rooms had empty beds in them. Speaking to other people in the hostel, this seems to happen a lot. Hostel was clean and offered free breakfast which was good. Had a nice tv room with comfy sofas. Perfect location if you’re about to start or end a tour.
    England, Female, 18-24
  • 6.6


    07 Aug 2018
    Not great but if you want a cheap bed for the night and prepared to fry your pizza rather than cook it in an oven, then this is the place for you. Other guests not very tidy or considerate. Staff were really lovely and helpful though.
    England, Female, 25-30
  • 6.0


    07 Oct 2018
    Breakfast at 4:30, good if go for tour, but when I stayed, no-one came to open kitchen in the morning=no brekky before tour..... Drain in bathroom was blocked, not the best shower. No lockers for your valuables.
    Finland, Female, 31-40
  • 4.0


    18 Jun 2018
    Mattress sheet for a quilt. It was -3 one evening and had to sleep fully clothed. Wires hanging out of wall. Heard several stories where people have had there stuff stolen. Mattress was thin. Don't think my bed had been changed to fresh bedding. Bathroom wasn't clean.
    England, Male, 25-30
  • 3.7


    11 Sep 2018
    The hostel is very dirty, my bedsheets were also dirty. The kitchen was very unclean too. The door cards don’t work and it’s very frustrating as you have to keep going to th reception. The WiFi is awful and can only be accessed in the reception. All the dryers were broken except one and the washing machines not much better (one dirty, one broken). However, the staff did acknowledge this and let me use the dryer for free. I booked a female only dorm and was put in a mixed. This was sorted though.
    England, Female, 25-30
Read all reviews


  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Jobs Board
  • Key Card Access
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • Airport Transfers
  • ATM
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Wi-Fi