Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party, Sports Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hay Hostel Hanoi Old Quarter

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Awesome Cleanliness
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Property Description

Hay Hostel is situated right in the center of Hanoi, 400 metres from St. Joseph Cathedral. Practically located in the Hoan Kiem district, the property is located 400 metres from Ngoc Son Temple and a 6-minute walk from Thang Long Water Puppet Theater.

The property features a shared lounge. At the hostel all rooms have a balcony with a city view. The private bathroom is equipped with a bath or shower and free toiletries. All units in Hay Hostel are fitted with a flat-screen TV and a hairdryer.

An Asian breakfast can be enjoyed in the breakfast area. Nonstop assistance is available at the reception, where staff speak English and Vietnamese.

Hoan Kiem Lake is 600 metres from the accommodation, while Dong Xuan Market is an 8-minute walk away. The nearest airport is Noi Bai International Airport, 21 km from Hay Hostel View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 9.1

  • Location 9.5

  • Staff 9.0

  • Atmosphere 7.4

  • Cleanliness 7.8

  • Facilities 8.3

Latest Reviews

  • 10.0


    30 Jan 2020
    Thanks Hay Hostel for a great stay. It was a bit cool in the rooms but we had a great stay and couldn't have gotten better advice from the staff. Rosie was full of great information and her food recommendations were always on spot!
    Canada, Male, 31-40
  • 9.7


    31 Dec 2019
    Bodega was so fun and the location was amazing! Thanks Vincent and everyone who made our stay memorable!
    USA, Couple, 25-30
  • 9.4


    14 Jan 2020
    Really nice hostel, the women on the main reception desk is lovely-she even booked our onward train tickets for us. I would definitely recommend staying here. Only slight down side is that our room on the 5 floor was showing some signs of damp and we couldn’t open the windows as they’d been nailed shut
    England, Female, 18-24
  • 9.4


    07 Jan 2020
    I had a lovely time at this hostel! The staff is extraordinarily nice and always tries to help you to the best of their ability. Location is great as well, just right in the middle of old head quarter. Breakfast is nice and gets you immediately used to the early working hours of this town haha. The rooms are clean (not really cozy though, but enough when you just give there to sleep), WiFi works perfectly, just the bathrooms could be a tiny bit cleaner. I definitely recommend staying there!
    Germany, Female, 18-24
  • 9.1


    01 Mar 2020
    We enjoyed our stay at Hay Hostel. Great location and facilities provided including breakfast, tour bookings and laundry service. Staff was really helpful and reliable too. Recommended.
    Poland, Couple, 25-30
  • 8.3


    09 Jan 2020
    Overall, decent stay. Great location. Room was very clean, had cleaning staff daily. Facilities were very well equipped (even with elevator). Breakfast was decent. However, there was no atmosphere and the staff were minimally attentive. Didn't meet anyone during my time at this hostel (not much of a hangout area) and the staff wasn't really friendly/interested in us. Staff was on phone playing games most of the time, only breaking to aid with requests such as calling a taxi.
    USA, Couple, 18-24
  • 8.0


    31 Jan 2020
    Nice central location, welcoming and helpful staff only downside was it wasn't the cleanest we have stayed in and our room had no windows!
    England, Female, 31-40
  • 6.9


    21 Jan 2020
    Fine for a few nights, the double bedroom was spacious and the bed very big. It was not very clean, stains on the pillows and the bathroom was cleaned to the bare minimum. Best thing about this place is the location.
    Ireland, Couple, 25-30
  • 6.6


    02 Jan 2020
    Really good location. Basic but nothing special. Breakfast is OK. No social scene as there is no communal area. The dorms were OK but the bathroom a bit gross. Staff really nice though.
    England, Couple, 31-40
  • 5.4


    07 Jan 2020
    das Personal war sehr freundlich und hat versucht einen zu beraten. Leider waren die Zimmer ohne Fenster und nicht sehr Sauber.
    Germany, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Card Phones
  • Ceiling Fan
  • Cooker
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Iron / Ironing Board
  • Microwave
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Tea & Coffee Making Facilities