Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party, Sports Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hay Hostel Hanoi Old Quarter

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Hay Hostel is situated right in the center of Hanoi, 400 metres from St. Joseph Cathedral. Practically located in the Hoan Kiem district, the property is located 400 metres from Ngoc Son Temple and a 6-minute walk from Thang Long Water Puppet Theater.

The property features a shared lounge. At the hostel all rooms have a balcony with a city view. The private bathroom is equipped with a bath or shower and free toiletries. All units in Hay Hostel are fitted with a flat-screen TV and a hairdryer.

An Asian breakfast can be enjoyed in the breakfast area. Nonstop assistance is available at the reception, where staff speak English and Vietnamese.

Hoan Kiem Lake is 600 metres from the accommodation, while Dong Xuan Market is an 8-minute walk away. The nearest airport is Noi Bai International Airport, 21 km from Hay Hostel View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 9.3

  • Location 9.7

  • Staff 9.5

  • Atmosphere 7.8

  • Cleanliness 8.3

  • Facilities 8.3

Latest Reviews

  • 10.0


    04 Aug 2019
    Staff were incredibly helpful throughout our stay. Rooms were spacious and clean with big lockers. Cleaned daily. Breakfast was great too. Would recommend! Thank you!
    Wales, All Female Group, 25-30
  • 10.0


    19 Jul 2019
    Hay Hostel was amazing. The location, the room and the cleanliness were immaculate, but what made the stay the most memorable were the staff. Lucie, Hannah and other staff members were so welcoming, engaging and willing to assist with any question that it made our stay a breeze. Thanks Hay Hostel!
    Australia, Couple, 25-30
  • 10.0


    15 May 2019
    Really lovely place to be at!
    Singapore, All Male Group, 18-24
  • 9.4


    21 May 2019
    Great value for Hanoi! Private room was huge, great bathroom (minus no showerhead stand) included hairdryer and other amenities. Comfy and huge bed with nice linen! All staff we met were lovely too. Best part... a lift!! First hostel stayed in with one. Great location. Really central to old town. Clean and nice. Much better than other Hanoi options in this price bracket.
    England, Mixed Group, 25-30
  • 9.1


    04 Jul 2019
    The beds were comfy and the curtains worked, but we had a room at the front which meant we got a bit of noise from the road. Shower was good too - and there is actually a lift from the 1st floor! I was impressed by the breakfast - the buffet included lots of fruit :) and there were free water refills.
    England, Couple, 18-24
  • 9.1


    09 Apr 2019
    Lovely staff, really clean and a good breakfast. Really nice to be a bit away from all the noise but still very close to everything.
    England, Female, 18-24
  • 8.6


    17 May 2019
    Very helpful staff. 6 bedded dorm. Room clean. Breakfast OK. Check in like most 14.00 but let me into room 12.00 which was great after arriving around 10 from traveling for 30+ hours. Dorm had AC and bed had own fan, charging point and reading light. Would stay again. Not a party hostel.
    England, Male, 41+
  • 7.1

    Very Good

    14 Jun 2019
    The throw pillows were moldy and the WiFi wasn't great. Other than that, the room is big and it's good value despite the disgusting throw pillows (regular pillows and bedding were clean)
    USA, Male, 25-30
  • 6.3


    12 Jul 2019
    I stayed in this hostel two days . The first day I saw a little lizard in my room . I can’t say this was a pleasant acquaintance :/ Not so clean either. . I’m sorry - I don’t like writing bad reviews and maybe this the first negative one I give but I have to be honest . The stuff was very nice and the location great nevertheless.
    Greece, Female, 25-30
  • 5.4


    18 Jun 2019
    Be carful!!!!!! I had bed bugs in my room! I got bitten by them. The staff is really nice but it’s not worth it to sleep with bed bugs! Not recommended.
    Israel, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Card Phones
  • Ceiling Fan
  • Cooker
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Iron / Ironing Board
  • Microwave
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Tea & Coffee Making Facilities