Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party, Sports Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hay Hostel Hanoi Old Quarter

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Hay Hostel is situated right in the center of Hanoi, 400 metres from St. Joseph Cathedral. Practically located in the Hoan Kiem district, the property is located 400 metres from Ngoc Son Temple and a 6-minute walk from Thang Long Water Puppet Theater.

The property features a shared lounge. At the hostel all rooms have a balcony with a city view. The private bathroom is equipped with a bath or shower and free toiletries. All units in Hay Hostel are fitted with a flat-screen TV and a hairdryer.

An Asian breakfast can be enjoyed in the breakfast area. Nonstop assistance is available at the reception, where staff speak English and Vietnamese.

Hoan Kiem Lake is 600 metres from the accommodation, while Dong Xuan Market is an 8-minute walk away. The nearest airport is Noi Bai International Airport, 21 km from Hay Hostel View House Rules

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Reviews & Ratings

  • Value For Money 8.9

  • Security 9.3

  • Location 9.6

  • Staff 9.6

  • Atmosphere 7.9

  • Cleanliness 8.5

  • Facilities 8.3

Latest Reviews

  • 10.0


    15 May 2019
    Really lovely place to be at!
    Singapore, All Male Group, 18-24
  • 10.0


    03 Mar 2019
    Good location and friendly and helpful staff. I stayed in a double room which was excellent value. As it is a hostel, I could still enjoy the travelling vibe of a hostel. The breakfast buffet is very nice.
    Malaysia, Male, 31-40
  • 9.7


    21 Mar 2019
    The staff is extremely sweet and helpful. We had a lovely time staying here.
    India, Female, 25-30
  • 9.4


    21 May 2019
    Great value for Hanoi! Private room was huge, great bathroom (minus no showerhead stand) included hairdryer and other amenities. Comfy and huge bed with nice linen! All staff we met were lovely too. Best part... a lift!! First hostel stayed in with one. Great location. Really central to old town. Clean and nice. Much better than other Hanoi options in this price bracket.
    England, Mixed Group, 25-30
  • 9.4


    17 Mar 2019
    Had a good stay at hay hostel hoi an. The girls running the hostel are really nice and helpful, especially Julie and Hannah. Liked the location in the old town, too.
    Germany, Female, 25-30
  • 9.1


    09 Apr 2019
    Lovely staff, really clean and a good breakfast. Really nice to be a bit away from all the noise but still very close to everything.
    England, Female, 18-24
  • 8.6


    17 May 2019
    Very helpful staff. 6 bedded dorm. Room clean. Breakfast OK. Check in like most 14.00 but let me into room 12.00 which was great after arriving around 10 from traveling for 30+ hours. Dorm had AC and bed had own fan, charging point and reading light. Would stay again. Not a party hostel.
    England, Male, 41+
  • 8.6


    17 Mar 2019
    Really nice facility but definitely NOT a hostel. It is a hotel type accommodation with nice A/C, good english speaking staff and nice breakfast. They’ll be happy to arrange tours or taxi pickup for you. Happy to navigate you through the city and recommend places to eat. however, there are no common areas where to meet people, which means there is no hostel vibe.
    Czech Republic, Female, 25-30
  • 7.1

    Very Good

    14 Jun 2019
    The throw pillows were moldy and the WiFi wasn't great. Other than that, the room is big and it's good value despite the disgusting throw pillows (regular pillows and bedding were clean)
    USA, Male, 25-30
  • 6.3


    21 Feb 2019
    Room was ok, but too expensive for what it was, and not very clean. Bed was fine though. Main problem here was the staff, there seemed to be loads of them around but were all just chatting and laughing with themselves and not helping the guests. The washing we gave them came back dirty. Wouldn't stay here again
    England, Couple, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Card Phones
  • Ceiling Fan
  • Cooker
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Iron / Ironing Board
  • Microwave
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Tea & Coffee Making Facilities