Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party, Sports Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hay Hostel Hanoi Old Quarter

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Hay Hostel is situated right in the center of Hanoi, 400 metres from St. Joseph Cathedral. Practically located in the Hoan Kiem district, the property is located 400 metres from Ngoc Son Temple and a 6-minute walk from Thang Long Water Puppet Theater.

The property features a shared lounge. At the hostel all rooms have a balcony with a city view. The private bathroom is equipped with a bath or shower and free toiletries. All units in Hay Hostel are fitted with a flat-screen TV and a hairdryer.

An Asian breakfast can be enjoyed in the breakfast area. Nonstop assistance is available at the reception, where staff speak English and Vietnamese.

Hoan Kiem Lake is 600 metres from the accommodation, while Dong Xuan Market is an 8-minute walk away. The nearest airport is Noi Bai International Airport, 21 km from Hay Hostel View House Rules

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Reviews & Ratings

  • Value For Money 8.9

  • Security 9.4

  • Location 9.8

  • Staff 9.6

  • Atmosphere 8.0

  • Cleanliness 8.4

  • Facilities 8.3

Latest Reviews

  • 10.0


    15 Sep 2019
    I loved being here !! Super friendly staff. Comfy rooms and the breakfast was amazing too. Thank you for the stay!
    Canada, Female, 18-24
  • 10.0


    31 Aug 2019
    Wonderful hostel in great location. Walking distance to most sites. The free breakfast is wonderful, but the real reason to stay here is the excellent staff. They are so warm and welcoming- always ready to help out with directions or arranging transport. Private room was huge with ensuite bathroom. Wasn’t there much except to sleep as Hanoi offers lots to do. Would happily stay again.
    USA, Male, 31-40
  • 10.0


    04 Aug 2019
    Staff were incredibly helpful throughout our stay. Rooms were spacious and clean with big lockers. Cleaned daily. Breakfast was great too. Would recommend! Thank you!
    Wales, All Female Group, 25-30
  • 10.0


    19 Jul 2019
    Hay Hostel was amazing. The location, the room and the cleanliness were immaculate, but what made the stay the most memorable were the staff. Lucie, Hannah and other staff members were so welcoming, engaging and willing to assist with any question that it made our stay a breeze. Thanks Hay Hostel!
    Australia, Couple, 25-30
  • 9.4


    02 Oct 2019
    Great location! Hay Hostel was great with location and staff. Everyone was so friendly and very accommodating. I think the hostel might be more of a hotel, but it was perfect for us! Highly recommend!
    USA, All Female Group, 25-30
  • 9.4


    21 Aug 2019
    We started here for our first time in Hanoi, we were first time travellers and this was the perfect place to start! The hostel was really clean but the bathroom/shower wasn’t great - when you had a shower the whole bathroom got wet. The staff were really friendly & helped by suggesting places to visit & eat. Good location within the old quarter, close to things to do! :)
    Wales, Female, 18-24
  • 9.1


    06 Oct 2019
    Really enjoyed my stay at Hay Hostel in Hanoi. The location was fantastic - walkable to main square and shopping district, wonderful dining options sharing the same street (check out the Bahn Mi and Hanoi Garden!). Good massage a couple of doors down and old school market in side alley during early morning hours. The staff is very helpful. My room was nice - had two windows, large bed, plenty of electric sockets for charging. I thought it was a great deal for the price - would recommend!
    USA, Female, 41+
  • 9.1


    22 Aug 2019
    Great little hostel. I paid and got our dates wrong, (arriving 3 nights late unknowingly!) and they were very accommodating, allowing us to still stay move the dates without hassle. Nice and clean rooms, decent lockers, and friendly, warming staff. My quarrel was dead spots all over for WiFi in our room which is a nuisance, but other than that, good stay in a good location.
    England, Couple, 25-30
  • 9.1


    04 Jul 2019
    The beds were comfy and the curtains worked, but we had a room at the front which meant we got a bit of noise from the road. Shower was good too - and there is actually a lift from the 1st floor! I was impressed by the breakfast - the buffet included lots of fruit :) and there were free water refills.
    England, Couple, 18-24
  • 6.3


    12 Jul 2019
    I stayed in this hostel two days . The first day I saw a little lizard in my room . I can’t say this was a pleasant acquaintance :/ Not so clean either. . I’m sorry - I don’t like writing bad reviews and maybe this the first negative one I give but I have to be honest . The stuff was very nice and the location great nevertheless.
    Greece, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Card Phones
  • Ceiling Fan
  • Cooker
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Iron / Ironing Board
  • Microwave
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Tea & Coffee Making Facilities