Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/25
Book more than 14 days in advance for Free Cancellation.
8.6
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Centrally & ideally located! Our rooms are overlooked the centre part of Hanoi Old Quarter. Within 1 minutes on foot to attractive sights as Hoan Kiem Lake, the water puppet theatre and Ngoc Son temple. Walking distance to Ho Chi Minh Mausoleum & Museum and the temple of Literature. The most convenient part to go to the bars, restaurants and banks...

All the rooms are private, equiped fully and comfortably furnitures. Our offers for all our Guests: daily complimentary breakfast, in room setted up tea, coffee, snack, mineral water. Fruit and drinks are served all day.

Reception is open 24 hours with fluently English speaking team.

A front desk opened and staffed 24/7.
Daily housekeeping included in the room rate.
Private bathroom for each unit.

***Property Policies and Conditions***
1).Check-in: 14:00-23:00
Check-out: Before 12:00 noon
Earlier check-in is possible without surcharge IF that room is available.
If you prefer earlier check in for sure, we recommend you reserving the room from the prior night.
2).The free luggage storage room is available at our hotel.
3).Cancellation Policy:
- If canceled up to 3 days (72 hours) before date of arrival, no fee will be charged.
- If canceled later than 3 days (72 hours) or in case of no show, 100% deposit will be charged.
4).Payment: Visa Card, Master Card, Traveler's Cheque are accepted with 3% service charge.
5).Children and Extra beds:
Children under 5 years old stay for free if sharing the bed with adults. Children aged 5 or over must use an extra bed. An extra bed is available @5 usd/bed. In case that you book our rooms via any website and do not either register for children aged five years or older or request for extra beds, please follow the Hotel’s Children Policy when you check in.
6).Please avoid scams: It may happen on the way to our hote. There are some people who will come to you and convince to take you to a 'second hotel' which is not ours by saying our hotel is fully booked. Please do not follow them andmake your right way to our hotel at 11B Hang Hanh Street to avoid being taken to a wrong hotel. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.5

  • Security 8.8

  • Location 9.5

  • Staff 9.5

  • Atmosphere 7.5

  • Cleanliness 8.5

  • Facilities 8.0


Latest Reviews

  • 10.0

    Superb

    28 Dec 2018
    Large 3-bed family room. Friendly staff. Good breakfast.
    England, Mixed Group, 41+
  • 10.0

    Superb

    03 Aug 2018
    Was in the centre of everything. Staff were super nice. Only stayed a night but had a good sleep and couldn’t fault it
    Australia, Male, 18-24
  • 10.0

    Superb

    01 Jan 2018
    Good location, helpful staff , good breakfast , very helpful travelling, everything as promised
    England, Male, 41+
  • 9.4

    Superb

    19 Dec 2018
    Great central location. Very helpful staff. Excellent value.
    Ireland, Male, 31-40
  • 9.1

    Superb

    28 Dec 2018
    Great location, very clean and very friendly/helpful staff. Small boutique style. Great stay.
    New Zealand, Male, 41+
  • 9.1

    Superb

    08 Mar 2018
    Clean good hospitality communication
    India, Male, 41+
  • 8.9

    Fabulous

    04 Feb 2019
    Excellent staff who couldn’t do enough to help us - especially booking trips and getting discounts! Great location just seconds away from the lake, Old Quarter and French Quarter
    England, Couple, 25-30
  • 8.6

    Fabulous

    21 Jan 2019
    The hotel is a bit dated but good stay and great location! Only 1 block from Hoan Kiem Lake and walking distance to other sights. Friendly staff and good breakfast cooked to order in the morning.
    Canada, Couple, 31-40
  • 7.7

    Very Good

    02 Jan 2019
    Quiet clean friendly, good breakfast
    Canada, Mixed Group, 31-40
  • 7.1

    Very Good

    30 Jan 2019
    Heart Hotel felt a little expensive for the dated rooms and facilities. Our Air conditioner stopped working and we had to use the wifi from the hotel next door. The staff were accommodating and the free breakfast was nice.
    Canada, Couple, 18-24
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
General
  • Adaptors
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Card Phones
  • Cots Available
  • Elevator
  • Hair Dryers
  • Hot Tub
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Bicycle Hire
  • Business Centre
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Minibar
  • Tea & Coffee Making Facilities


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