Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

cancellation must be one week ( 7 days) before arrival ( local 0:00), otherwise the first night will be charged on credit card.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party, Sports Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
7.3
  • Perfect Location
  • Brilliant Staff
  • Good Cleanliness
Read all reviews

Property Description

! Unique Hollywood style designed hostel!
Heart is situated in the real heart of Amsterdam, all that you need is beside you, dam square, red-light district, the main shopping areas, Amsterdam canal boats and public transportation to all other sightseeings. All rooms are designed with Hollywood atmosphere; each gets a movie name, movie pictures, story of the movie and movie themes such as godfather, American beauty, star wars, lord of the ring ......

** Since 1st January, 7% city tax and 3euro per person per night tourism fee are both excluded and need to be paid on arrival upon check-in.

Facilities:
- Free common luggage room in the lobby
- All rooms are designed with different movie themes.
- reading lamp beside each bed
- Free safety box in the room (5euro deposit)
- Free wireless access in lobby & room
- Free web access in the lobby

Services
- check-in from 15:00 hrs
- check out until 11:00 hrs
- 24h front desk; no curfew or lockout
- Vending machine with soft drinks and snacks
- Free maps and information
- Free bed linen & towels
- Parking with a cooperated company for 26-36euro per night.
- Nightlife just around the corner

Cancellation & modification
- If canceled or modified up to 48 hours before the date of arrival (local time 0:00), no fee will be charged.
- If canceled late or in case of no-show, the first night will be charged.
- If modified late, no refund for the difference in case of the reduced total accommodation fee.

Other hotel policies
- All private spaces are non-smoking.
- Pets are not allowed.
- Please note that Heart of Amsterdam does not have an elevator, so expect traditional Amsterdam stairs.

*** Important information ***
- 7% city tax and 3euro per person per night tourism fee are both excluded and need to be paid on arrival upon check-in.
- No guarantee to get a private room, when 'Dorm' type room is booked.
- The hotel reserves the right to pre-authorize the 1st night on credit card 7 days prior to arrival. In case of declined, your reservation is not guaranteed anymore.
- The hotel does NOT accept any request on bed type choice (i.e. up/bottom bed or single/bunk bed)

Your enjoyment is our target and we will absolutely achieve it! View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.0

  • Security 7.8

  • Location 9.1

  • Staff 7.4

  • Atmosphere 6.7

  • Cleanliness 6.4

  • Facilities 6.5


Latest Reviews

  • 9.7

    Superb

    20 Feb 2020
    Perfect for a weekend
    USA, Male, 18-24
  • 8.6

    Fabulous

    14 Feb 2020
    Cool place if you just want go go get Fed up there.Good vibe. Would visit again.
    Greece, Male, 25-30
  • 8.6

    Fabulous

    14 Feb 2020
    Booked the private room for 4 ! The place was clean, not sparkling clean but above expectation with a private bathroom !! The staff were really nice and helpful, location is perfect in the middle of the city centre ! The only struggle was taking the stairs to the 4th floor :/ other than that it was a very pleasant stay !
    Jordan, All Male Group, 25-30
  • 7.7

    Very Good

    20 Feb 2020
    Had one stinky dude who left nasty stuff in the bathroom the first day but other than that had a pretty good stay. The people who run the hostel definitely try and get you to pay as much as possible, an extra 5 euros for breakfast (which I never tried) and once I got kicked out of the empty breakfast room and was told that if i wanted my own space i should rent out a private room...that guy was such an a*****e ...I was just sitting and chilling!
    USA, Female, 18-24
  • 6.9

    Good

    18 Jan 2020
    Great location, good beds, but don’t expect anything else. Lockers don’t work though front door security was tight
    Singapore, Male, 18-24
  • 6.9

    Good

    31 Dec 2019
    Good place for what you pay. Probably can't get a better location right in the centre of the red light district and atmosphere matches the edgy atmosphere of Amsterdam. Bunks are a bit squeaky but relatively decent. Toilets are a nightmare because you can't sit down without bashing your knees into the walls.
    Australia, Male, 18-24
  • 6.3

    Good

    16 Feb 2020
    Good location if you want to be in the centre, but our room smelt like urine the whole stay (3 nights) and was not cleaned.
    Australia, Female, 18-24
  • 5.4

    Rating

    13 Mar 2020
    Although we stayed during the COVID-19 outbreak, staff were unnecessarily blunt and unhelpful. I do not recall seeing one smile from any of them. When asked if we could borrow a bottle opener (as pubs were closed at this point) we were told to use a lighter. There is no social aspect to this hostel - the 'courtyard' is closed from 22:00 until 10:00; the only indoor area to congregate is a three-seater next to the vending machines in the foyer. Wi-Fi is inconsistent and insecure (WEP PSK).
    England, Male, 25-30
  • 5.1

    Rating

    04 Mar 2020
    The room was a mess nothing like in the pictures. Sheets didnt changed in 4 days towels as well.. it was a mess to stay there. The only good point was that the hotel is really at the heart of amsterdam and it saved us from a long waste of time.
    Cyprus, Male, 25-30
  • 3.7

    Rating

    18 Feb 2020
    I woke up with bites on my arms 2 nights in a row. Pretty sure it was bed bugs. Extremely itchy red raised marks. Put all my clothes in high temp dryer after leaving. The facilities were ok. Host told me nothing upon checkin.Had to unplug my bed since charger didn't work,(which meant no light). The hot water cut off completely after 5 minutes so full shower was impossible. Loud hammering on the walls for hours (8pm-10) sounded like the hammering was one room over. Would not return.
    USA, Male, 31-40
Read all reviews

Facilities

Free
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Cable TV
  • Hair Dryers For Hire
  • Hot Showers
  • Reading Light
  • Security Lockers
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
Food & Drink
  • Vending Machines


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