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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

We accept cancellation without fees for group booking until 72h before arrival day
No refund in case of no show

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

We are a community hostel independently ran by international volunteers. We work on responsible citizenship, international youth exchanges and sustainable development. In most cases if you have a bigger group coming, or if you need a longer stay, please contact us by email.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/8

Hello Marseille Hostel

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews

Property Description

WARNING
- Please note that we are genuine non-profit backpackers guesthouse for 'members only' with some good vibe but also some limitations.
- We accept other non-profit youth hostel membership cards and you can also get your membership card upon arrival (5 euros.year) or online at:
https://www.helloasso.com/associations/union-internationale-des-auberges-de-jeunesse-des-pays-francophones/adhesions/adhesion-uiajpf
- We are on the third floor, with no lift. So, to our great regret, our hostel is unfortunately not convenient for disabled persons or persons with limited physical abilities.
- We don't accept minors under 18, even if travelling with elders.
- We use 'ecologic cleaning' so our linen is not flashy white but it's clean and also safer for your health than with chemical cleaning
- We have only 3 showers and 1 WC for 15 guests max and cannot build more unfortunately. It is usually ok.

Dear guests,

Hello Marseille is offering a genuine traveller's accommodation 'for members only' to enjoy our great place and activities at the very heart of the historical center. Located in the 'Vieux-Port', you benefit from an exceptional access all the main cultural and entertainment sites like our famous 'Calanques' national parc. Our charming typical 19th century haussmanian building (marble floor, high ceiling with nice moldings, large rooms) let's you discover and feel the local way of life.

Hello Marseille is a community project dedicated to sustainable development, social entrepreneurship and youth cooperation. We welcome young social entrepreneurs from everywhere in the world, and give them the opportunity to spend several months “learning-by-doing” as co-managers of a “real life” activity.

Moreover, we operate another project closeby, the 'Sharehouse' with another backpacker's guesthouse and soon (2018) a local organic kitchen, a French school, and a project development space that is perfect to connect to the hectic life of the city.

Facilities
* 24/7 reception & security. Multilingual staff, no curfew
* online booking and reservation
* accommodation in 5-6 persons large dorms with lockers
* community breakfast supported by travellers' donations and the hostel (French baguette, marmalade, tea & coffee)
* linen included
* services: luggage store, printer, free city bikes spot closeby
free wifi everywhere, skype-ready computer at disposal in the lobby
* + sunny balcony, cozy lounge, guest kitchen, large screen TV with international channels

Big room
The 'big' room is more spacious. We try to give it in priority to girls travelling alone, even though it remains a mixed room. The room has its own large marble bathroom with a large mirror and a bathtub.

Cozy lounge
If you are looking for a cozy sofa to read, chat with other travelers, relax or watch the last news from your home place on our large tv screen, this is the perfect place. A large balcony will even let you enjoy morning sun and a view on the close 'vieux port' (also used as a 'smokers area')

Internet service
We offer you free internet service 24h a day, with flat screen, headset, webcam and skype. If you have your own laptop, you will easily find our wifi connection available in the lounge or rooms.

Kitchen
A fully equipped guest kitchen is at your disposal in our premises. Cook your food, store it in our big fridge, make yourself feel at home :)

'Free use' library
You just finished a book, ended your holiday trip .... A library is at your disposal to share books you liked or will not use anymore. Leave and recycle your books, maps, tourist guides, for the benefit of other traveller friends coming next, the same way you enjoyed using the ones left for you before.

'Humanity bed'
Following hospitality tradition between travelers, we reserve a free bed for the members of organisations, communities, artists or project teams we support. (one night.pers max in order to have everybody benefit from it).

Kolkhoze box (lost&found)
You liked our place and its spirit? Help us maintain our concept of a 'travellers' haven'. Give back to the community what the community gave you :o) leave a few euros to better the breakfast for the next coming travellers, leave in the kolkhoze box objects you don't need anymore for your trip but that could be useful to others.

Help & info: our staff can help you with information regarding your stay in Marseille and other towns in the region. City maps, tours and other info available at the reception. We also have a guest-book where you can read/write down your best tips to enjoy Marseille. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.2

  • Security 8.3

  • Location 9.4

  • Staff 8.7

  • Atmosphere 8.2

  • Cleanliness 7.8

  • Facilities 7.7


Latest Reviews

  • 10.0

    Superb

    18 May 2019
    great community. amazing staff. location was amazing. room and beds were clean.
    Canada, Female, 25-30
  • 10.0

    Superb

    22 Apr 2019
    Hello Marseille Hostel in an amazing place to stay! People welcomed me so friendly and made me feel at home immediately. The hostel is super clean, pretty and calm. It is very central, too. Hello Marseille works together with another hostel Sharehouse. As a guest who can use both places and enjoy the big community chill out places and the absolutely beautiful view to the old port. The stuff is super friendly and cooks a community dinner that you can join and enjoy unforgettable evenings! :)
    Switzerland, Female, 18-24
  • 10.0

    Superb

    08 Apr 2019
    Absolutely amazing! Loved the staff! So friendly! Such a good atmosphere. Had family style dinners every might so people can meet each other! Best hostel I've stayed at!
    USA, Male, 18-24
  • 9.4

    Superb

    12 Jun 2019
    My experience in this hostel is just perfect, I would like to thank the hard working team there, (Victoria, Karen, Seif, Jordan, Marie ....) For their kindness and for their helpful advices, suggestions.. I'll be for sure returning there if I'll get an opportunity !!
    Algeria, Male, 25-30
  • 8.3

    Fabulous

    25 Apr 2019
    Friendly staffs, wonderful location, but beds and facilities are old.Only one toilet and two showers for about fifteen people at most.
    China, Male, 18-24
  • 7.7

    Very Good

    12 May 2019
    Only one toilet in the whole place, showers are ensuite. Lockers in room seem easily broken into. Nice common area. Great location, just south of the Old Port area. Nice restaurants all around. Coffee and bread/jam in the morning for donation.
    USA, Female, 25-30
  • 7.4

    Very Good

    24 Apr 2019
    The old style hostile experience: -great location, dinky old building -right value for money (cheapest in Marseille?) -friendly volunteer staff who are also travellers and thus foreigners -a lot of noise in the night (bring earplugs, sleeping mask). People in and out of room, staff at the desk spoke loudly until 1.30 (you can follow word for word) & music was played, people turned on the lights -bed linen is clean but grey from age, paint comes from walls, no personal light or socket
    Netherlands, Female, 31-40
  • 6.9

    Good

    11 Jun 2019
    One toilet in the entire place for up to 25 people? Mental This place is fine, overpriced for what is offered. It tries to claim a point of difference in being very communal and volunteer run and community spirited - however i was greeted with a rude reception upon arrival and didn't have a secure place I could leave my bag. €5 membership has to be paid on arrival Some of the other staff were lovely, and the beds were comfortable and the place was genuinely clean. Kitchen amenities good.
    Australia, Male, 18-24
  • 6.3

    Good

    08 Jun 2019
    Staff were a little over eager and gave off a creepy vibe, other than that though they were very helpful and great location.
    Scotland, All Male Group, 18-24
  • 5.4

    Rating

    16 May 2019
    The staff was very rude when I first arrived and didn't explain anything to me unless i asked. The location is amazing but not worth the price.
    Canada, Female, 18-24
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Cable TV
  • Common Room
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Meals Available
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • DVD's
  • Wi-Fi


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