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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

100% charge for no show and cancellation for groups.

Additional Terms and Conditions

30% non refundable prepayment

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

All the Studios & Apartments offered are located in downtown on different addresses, near the guesthouse. Group reservations/8+ Pers/ are possible, but before booking please contact us to discuss options and conditions in advance. For additional information send us email or call.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Good Cleanliness
Read all reviews

Property Description

Convenient and welcoming, Hello Sofia is a small boutique guesthouse in Sofia Downtown, surrounded by the most famous city attractions.

Our guest bedrooms have been individually furnished and tastefully decorated to the highest standard. Hello Sofia en-suite rooms are equipped with all natural linens, blankets, pillows and furniture and equal to 3 star hotel rooms. Guests are welcome to use the kitchen facilities, free WiFi and HDTV's .

The 2 and 3 persons apartment is located outside the Guesthouse /about 10-12 mins walking distance/ and are offered as 'Deluxe 2 or 3 Bed Family Room'

Additional amenities include :
LED HDTV's with 70+ international channels,
LAN infrastructure with free Interactive Media /for Deluxe rooms/
Fully Heated/Air Conditioned guest rooms
Laundry service on cheapest price
Free Luggage storage on check-out until 18:00h
24h hot water
Pick-up shuttles/on surcharge/
100% natural towels, linens, handmade blankets and furniture
Free city tour, guides and information
Free use of iron and hair-dryer
Day trips to famous Country sites by car

On street parking is available in front of the House. It is payable between 7:30-18:30h and free during the night and weekends. Affordable guarded
parking lot is located next to the house /approx. 6Euro for 24h/

Your friendly host Marin and his staff are waiting to welcome you to Hello Sofia, greeting all guests with a complimentary tea or coffee on arrival and they will be happy to share their local knowledge with you and assist with information about Sofia.

Important Information:

Please pay attention that all reservations are kept no longer than 3 hours after given time. Please call us if you late to keep the room.
We need your arrival time by email or phone.
* Standard check-in begin after 13:00h until 20:00h. Inform us ASAP if you're coming outside/after this time period to confirm the accommodation possibility and additional charges.
* Check-in start 13:00h, earlier time is possible - after 11AM if we have free rooms, reception working until 20:00h. Inform us ASAP if you're coming outside/after this time period to confirm the accommodation possibility. We could accommodate you after 20:00 on extra fee of 2.00Euro/h
* Check-out is until 11:30h, with possible later time on request
Cancellations or changes your booking: at least 7 days before arrival date by phone or email for confirmation.
We accept payment in cash only: Euro or Bulgarian Leva on rate 1.00 Euro 2.00 Bulgarian Leva. The total amount is payable on arrival.
Our Key&Room Deposit is 15Euro or 30BGN
* We do not offer breakfast
The 'Green Zone' parking area in front of the house is free of charge between 18:30 to 7:30h, and payable during the day with SMS, check also the payable parking lot located in close distance /50m/
Air Conditioning is available in limited number of en-suite and Deluxe rooms only

For additional information send us email or call. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 6.6

  • Security 6.9

  • Location 8.0

  • Staff 5.7

  • Atmosphere 6.0

  • Cleanliness 6.6

  • Facilities 5.7


Latest Reviews

  • 10.0

    Superb

    22 Apr 2019
    Nice, and peaceful. Room was spacious and clean. Within waking distance of all the main attractions in Sofia. I'm not sure about the atmosphere as I'd come back to the ho(s)tel only to sleep so I didn't really interact with other guests.
    Croatia, Male, 31-40
  • 9.7

    Superb

    10 Nov 2018
    I loved the place! A little hard to find at first and a little noisy on the weekend but overall a great place to stay. Great location and very friendly helpful staff. Nice big room.
    USA, Female, 41+
  • 8.9

    Fabulous

    24 Jun 2018
    Not much of an atmosphere here but I stayed with a friend in a private room so it was fine. Room has an appearance like it isn't the cleanest but found it be clean enough. Had a cute girly theme. My bed seemed to be sinking in a bit but my friends was good. There are two bathroom/shower rooms. I thought that might be an issue but we never had to fight for one. Hostel overall didn't seem to busy. You have to walk a bit to get to the main area but isn't too bad.
    USA, Female, 25-30
  • 8.9

    Fabulous

    28 Jul 2017
    This property falls more in the category of hotel than hostel, so atmosphere is not something to consider here. The value is too good for what is offered, with everything so clean and comfortable. Initially we were set in a room that was smaller and we didn't even notice, but the manager came and explained the situation, moving us the next day to the bigger room, so we respect that. Only real con is the fact that they don't speak too much english, but we could manage well anyway. Would recommend
    Chile, Couple, 25-30
  • 8.6

    Fabulous

    03 Mar 2019
    There was a communication problem with our stay because: 1. Our booking was confirmed by the website but our arrival was totally unexpected. 2. The room we'd booked for four nights was unavailable and we'd have to swap rooms (we only stayed one night). 3. We were upgraded with no mention of extra charge (until later that evening via email from the owner). On the positive side, both the managers were very welcoming and extremely helpful. We found the owner to be quite abrasive.
    Australia, Male, 41+
  • 6.6

    Good

    07 Sep 2018
    The hostel is ok, great location and clean. Day staff are great and nice. The night staff are awful, they talk loudly all night, even have arguments on the phone, and I though at one time they had friends over. Could hardly sleep because of the night staff, if they got rid of them it would be w great place...
    England, Male, 31-40
  • 6.3

    Good

    13 Aug 2017
    This hostel is fine for a few days but there is no atmosphere. I had arranged with the hostel for a transfer from the airport in their emails they'd said my transfer was '100% confirmed' so imagine my surprise upon landing at Sofia to be forgotten about and told that I'd have to find my own way there... on a positive note the location is pretty good - everything is with in walking distance.
    New Zealand, Female, 18-24
  • 5.7

    Rating

    17 Apr 2019
    It was not so much what I expected. The ladies at the end of my stay were really nice.
    USA, Female, 31-40
  • 3.7

    Rating

    11 May 2019
    Although I write an email about my late arrival, they didn't respond that and I couldn't stay there because they had closed. Other hostels are full or closed so I was like homeless in Sofia. Never think to stay there ıf you arrive late.
    Turkey, Male, 18-24
  • 2.9

    Rating

    30 May 2019
    my arriving time was 01:30 next day and check-in time was until 20:00. I emailed to ask whether I could have a problem about check-in with the arriving time as soon as I booked a room. 19/05/19 - No responded I emailed one more time and they told I had to send booking detail of my flight. I sent it and no responded 24/05/19 they emailed me asking the same question (my arriving time) and I replyed again samely - no responded 29/05/19 when I got to Sofia, the guesthouse was closed. dissapointed
    South Korea, Male, 18-24
Read all reviews

Facilities

Free
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Iron / Ironing Board
  • Parking
  • Self-Catering Facilities
Services
  • Airport Transfers
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Café
  • Tea & Coffee Making Facilities
Entertainment
  • Wi-Fi


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