Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Heritage Sixteen

Book more than 4 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Heritage Sixteen is located at the heart of UNESCO World Heritage-listed Georgetown, in the Carnarvon Street number 16. It is definitely one of the best possible places in town if you want to have an authentic and vibrant experience!

The hotel interior is unique and cozy. The non-smoking rooms are all air-conditioned, and feature either shared or private bathrooms. There is enough space for everything: couple of lounge areas and an open air garden are perfect to chill out, have a cold drink from one of our fridges or chat with other guests. Wi-Fi connection works well in the whole building and there are stationary PC's, if you do not carry your own device.

Reach out to our friendly staff with your possible requests: hair drying, ironing facilities, room service, luggage storage, laundry services etc.

Location is undoubtedly the best! Just next door you have one of the most famous Chinese restaurants and round the corner – the whole variety of bars and cafes for all tastes and budgets!

Please note that we are located in a lively street and light-sleepers are advised to bring a couple of earplugs. View House Rules

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Reviews & Ratings

  • Value For Money 8.4

  • Security 9.6

  • Location 8.8

  • Staff 8.0

  • Atmosphere 7.2

  • Cleanliness 8.0

  • Facilities 7.6

Latest Reviews

  • 10.0


    12 Mar 2020
    Great hostel in the heart of George Town. Loved the capsule beds!
    Spain, Male, 31-40
  • 9.7


    29 Aug 2019
    The staff is so friendly and helpful, and the location is great and u can go to anywhere from it, I really recommend it
    Egypt, Male, 18-24
  • 9.4


    18 Feb 2020
    Heritage Sixteen was a nice place to stay and very clean. The room had lovely high ceilings and the bed was reasonably comfortable. Aircon and Wi-Fi worked very well. Really well located (i didn't eat the supplied breakfast as there were too many great options close by). The room i stayed in had a joining wall with another and the noise did come through quite a bit. Other than this, was a great stay!
    Australia, Female, 31-40
  • 9.1


    22 Jul 2019
    Amazing little hideaway within the streets of Penang. So glad I stayed here. You get everything you’d expect from a hostel at a valuable price, and then some, endless coffee and tea at your disposal with yummy biscuits, free computers to use, standard bathrooms with toilet paper, access to the patio where you can hangout at, and the rooftop. Rooms were up to date and very modern and clean, super comfy beds and private curtain, get a towel for free too. Would definitely stay again. Bfast included
    USA, Female, 25-30
  • 8.3


    25 Jul 2019
    I liked my dorm with a sleepbox, you got a bit more privacy and you got not disturbed when someone comes home late or gets up early. As there are still dorms with around 10 beds you get to know your roomies :) The stuff is friendly but not that helpfull.. I asked if it's possible to get breakfast 15mins earlier due to my pick up and they said no.. Eventhough I'd recommend it and book it again. It's in a nice area in george town. Close to the street Art ;)
    Switzerland, Female, 18-24
  • 8.3


    19 Mar 2019
    Could of at least emptied the bin! Plus I do hope the couple next door to us sorted out there problems (walls are petty thin).
    England, Couple, 25-30
  • 7.4

    Very Good

    27 Feb 2020
    A great location, and excellent convenience. This hostel may be one of the best in Penang, but there was one problem: bedbugs.
    USA, Male, 41+
  • 7.4

    Very Good

    19 Jun 2019
    The pod beds were nice with blinds, lights & a plug socket. The bedroom had air con al though it was still quite warm. Bathrooms were very basic as was breakfast. Staff weren’t overly helpful and it was noisy at night (from the place next door). Wouldn’t recommend staying here for longer than 1 night.
    England, Couple, 18-24
  • 7.1

    Very Good

    19 Dec 2019
    I only stayed here for one night before moving to the hostel I wanted to stay at. No toilet paper in any bathrooms (I had read this in another review so grabbed a few rolls when I saw them). Hardly anyone else here so did not meet any other travellers, my shower in the room was broken so had to go and find the shower outside (pressure and temp were good). Comfy bed. The cold filtered water always came out hot
    England, Female, 25-30
  • 6.3


    06 Jun 2019
    We travelled as a couple, however I can imagine as a solo traveller it would be extremely quiet for you. Staff were not really around. The en suite bathroom was dirty and not very well kept. The AC was not cool enough for us, we woke up in the night as it had turned itself off. Breakfast is scrambled eggs in a tray lying there all morning- unless you make it down on the dot of 8, you won’t be eating anything nice. Okay for one nights stay, until you find a nicer, colder place.
    England, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Café
  • Wi-Fi