Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Awesome Cleanliness
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Property Description

Located in the heart of historic downtown Hilo, within an easy walk to: bus terminal, farmer's market, movie theaters, restaurants, shops, museums, library, post office & beautiful Hilo Bay.

A beautifully restored 1913 hotel with European charm and comforts yet provides guests with modern amenities.

This hostel has tall ceilings, beautifully restored wooden floors, a spacious common area with free Wi-Fi, and super clean kitchens and bathrooms. Free Parking

50% non refundable deposit on reservations 7 days or more. Guests will be charged after booking. Failure to charge your card will result in your booking being cancelled.

Check in time begins 1:00pm till 9:00pm.

Our friendly helpful staff can assist you with your travel plans.

Our Facilities

* High Speed Internet/WiFi
* Large Kitchen
* Free Lockers
* Clean Spacious Rooms
* Patio Garden
* Coin washer/dryer
* Free Parking
* Free wi-fi for registered guests
* Free coffee and tea

50% non refundable deposit on reservations 7 days or more. Guests will be charged after booking. Failure to charge your card will result in your booking being cancelled.

Please note: If you cancel your reservations within a 48 hour period we will charge your credit card a one day charge. View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 8.8

  • Location 9.8

  • Staff 9.2

  • Atmosphere 8.2

  • Cleanliness 7.8

  • Facilities 8.0

Latest Reviews

  • 10.0


    05 Mar 2021
    Great place for the value. Location is close to ocean, surfing, bars, restaurants, & groceries.
    USA, Male, 25-30
  • 10.0


    20 Nov 2020
    Cool, friendly people, chill atmosphere, cool lizards outside and good security team! Good times!
    USA, Male, 31-40
  • 10.0


    31 Aug 2020
    Lovely and friendly community . Good customer services , the best security in this property. I would reffer my friends to the hostel .
    USA, Female, 41+
  • 10.0


    24 Feb 2020
    I live on Oahu and have visited Big Island a lot in 40 years but a visiting friend wanted to stay right in town and it was super. Walk to everything! We did have a car and Stacy said they don't bother with the 2 hour rule for parking on the street and it's true. Parking isn't that big a deal over there (yet). Everybody who worked in the Hostel was helpful and friendly. I'd go back!
    USA, Female, 41+
  • 9.1


    19 Nov 2020
    Staff were understandably very strict about letting anyone in without a negative covid test within the last 24 hours though this was not mentioned anywhere when making the reservation. Also the check in is unusually late (5pm). Other than that staff was very friendly and clean facilities. I must mention there is only one bathroom for men and women, didn't bother me but something to keep in mind
    USA, Male, 31-40
  • 8.6


    08 Feb 2020
    Only stayed one night at this hostel, but that was the plan. Love the historic decor of the place and the location in town worked out great for grabbing a bite and drink. Right in downtown so easy access to shops, restaurants & such. Place was nice and clean with a very nice kitchen facility. Would stay here again.
    USA, Couple, 41+
  • 6.6


    03 Mar 2021
    I stayed at Hilo bay hostel for 2 nights. I enjoyed the room and the staff was friendly. The place was kinda dirty. Lots of dirty dishes in the kitchen and cockroaches in the bathroom... the walls are also paper thin so you could hear everybody’s conversations. The beds and pillows themselves weren’t the most comfortable, but it is what it is. The location itself was great, right in the middle of downtown.
    USA, Female, 18-24
  • 6.6


    11 Mar 2020
    Only one thing, that they should give information on the website. There has no towel for accommodation or for rent. You have to buy 5$ towel at the hostel, if you didn't bring one.
    Thailand, Male, 25-30
  • 6.3


    09 Dec 2020
    The staff that was there couldn't access the office. As a result, I couldn't wash my clothes or get change or get anything that may be confiscated in the office.
    Canada, Male, 41+
  • 4.9


    05 Mar 2020
    This place is pretty bad! The atmosphere is not good, it felt like a long-term living place for old people. There is a common area where old people just watch movies made like 50 years ago. It ruins the vibe, and I never stayed for more than 5 minutes. There's no security because doors don't lock. For the amount they charge, it's not worth it at all.
    USA, Female, 18-24
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  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Dryer
  • Hair Dryers
  • Hot Showers
  • Jobs Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Security
  • ATM
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi
  • Wii