Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Brilliant Staff
  • Awesome Cleanliness
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Property Description

Hostal Ayelen is built in a characteristic house of principles of the 20th century, with a very large land, high ceilings and large rooms, which with the pass of time was enlarged with more new constructions. we have an area of private rooms, with kitchen, living room and dining room, and separated by a luminous corridor, another area of rooms shared with your own kitchen living room. the property has a patio in the middle which is used to make barbecue and another patio of parking. In addition, we have laundry.

Hostal Ayelen is located in the most central place of the city, with a strategic location for the traveler, four streets away from the strait of Magallanes, less than 100 meters from the bus companies and three streets from the main square as well as to one street of the supermarket and three streets of the gastronomic and night district. Furthermore, our facilities are located to a few blocks from the mirador (belvedere), the cemetery and the most important museums of the city.

We have two shared rooms with 2 bunk beds (for 4 people) each one and private bathroom as well as one bedroom with 3 bunk beds (for 6 people) with bathroom outside the room. In addition, we have several common areas where the guests can get together and exchange past experiences and future plans.

Hostal Ayelen Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 14:00.
Check out before 11:00 .

Payment upon arrival by cash.

Taxes included.
For the private rooms, the rate includes the breakfast. For the dorms, the rate does not include the breakfast. The price of the breakfast is 3.000 CLP (Pesos Chilenos) by person.


The reception service is open 24 hours per day.
If possible, we can accommodate the guests before the check in time if there is availability before such time.
No curfew.
Non smoking.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 6.5

  • Security 6.4

  • Location 9.3

  • Staff 7.6

  • Atmosphere 5.8

  • Cleanliness 7.1

  • Facilities 5.6

Latest Reviews

  • 9.7


    31 Jan 2019
    Excellent location near buses, walk to water and main plaza. Staff was very helpful. Plenty of common space to hang in, and good kitchen facilities. Strong wifi
    USA, Female, 31-40
  • 9.4


    04 Feb 2020
    This hostel has an excellent location. It is 20 second walk to the bus station. The owners are very friendly and always willing to give recommendations. This is a no-frills place. It is not a party hostel, but it's large, spacious, and clean with hot showers and solid beds.
    USA, Male, 31-40
  • 9.1


    20 Feb 2019
    Small quiet hostel with warm kitchen to meet other travellers. Well equipped kitchen. Rooms were cold but plenty of bedding meant that wasn't a problem at night. Super fast WiFi. Staff were friendly and helpful.
    England, Couple, 25-30
  • 8.3


    31 Mar 2019
    David the hostel owner was there to greet us upon our arrival to Hostel Ayelen. He was there for the duration of our stay. He was very accommodating and so friendly. You can genuinely tell that they value your satisfaction and happiness. Rooms were clean and comfortable. The free breakfast in the mornings was very nice. They have two kitchens and washer that you can use free of charge for laundry. The place was one of the better hostels that I have stayed at. I would definitely stay again!
    USA, Female, 25-30
  • 7.4

    Very Good

    01 Mar 2019
    This hostel was very clean and very quiet. When I was around during the day, no one else was there except the silent cleaners, which made me feel slightly uncomfortable. The dorms are extremely small and the beds are tightly fit into the rooms. They unfortunately do not give you a key to the front door so you have to ring the door bell and wait in the rain until someone comes and gets the door
    USA, Female, 18-24
  • 6.9


    11 Feb 2020
    Only 1 toilet/shower to share for all the dorms, free tea/coffee and plenty of areas to sit in the kitchen. Best thing about it was the close proximity to the bus terminal.
    England, Female, 31-40
  • 6.9


    03 Apr 2019
    Very functional Hostal and fine for a short stay but quite shabby. Security wasn’t great, we had no key to our room, no lockers and the gate and door to the property seemed to be left open often. Kitchen was big with tables to sit and eat at which was nice. Our room was quite cold but thick duvets kept us warm enough overnight. Staff generally not very friendly.
    England, All Female Group, 18-24
  • 6.6


    05 Mar 2020
    Great location close to the bus terminal. Everything else is solala... not a lot of space in the dorms. Not enough bathrooms. Would not stay again.
    Austria, Male, 31-40
  • 6.6


    07 May 2019
    Fine for an airport stop over, not much atmosphere here. The security isn’t great, no locks to rooms, no lockers and a side door to the hostel was broken (looked like it had been kicked in) so not very secure at all. Good location near the bus terminal
    England, Male, 25-30
  • 6.0


    29 Mar 2019
    If it wasn't next to bus station I would not choose it
    Greece, Male, 31-40
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  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • BBQ
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Parking
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Reception
  • Housekeeping
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities