Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

The hostel has a unique style alluding to the Caribbean Sea and local culture, it is an ideal place for travellers looking for variety in one place. Caracoles Hostal offers a total of 10 bedrooms between dorms and privates, wireless internet service, terrace for meals, terrace bar and tanning terrace from witch you can see the San Felipe de Barajas Castle. The reception service is 24 hour and shared kitchen with limited hours.

Caracoles Hostal is located in Getsemani one of the most representative neighbourhoods of Cartagena
in Getsemani you can visit La plaza de La Trinidad, a square where locals meet every night, with travellers (national and foreign) who are passing through the city, and where it is common to find, especially on weekends typical local food, as well as varied forms of cultural expression.

Caracoles hostal offers 10 comfortable rooms between dorms and privates, all with air conditioning, wireless internet access and a characteristic decoration of the region guaranteeing your rest and relaxation.

The Hostal Caracoles Policies & Conditions:

Check in from 15:00 to 23:00 .
Check out before 12:00 .

Cancellation policy: 72 hours before arrival.

Payment upon arrival by cash, credit cards, debit cards.
This property may pre-authorise your card before arrival.

Taxes included.
Breakfast included.

24 hours Reception
No curfew.
Taxes not included for Colombians, 19% of IVA. View House Rules

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Reviews & Ratings

  • Value For Money 7.8

  • Security 8.5

  • Location 8.8

  • Staff 8.0

  • Atmosphere 6.8

  • Cleanliness 8.0

  • Facilities 6.8

Latest Reviews

  • 9.7


    20 Dec 2018
    Very good hostal! The rooms are great, nice and with AC. Personal thanks for the great staff, who made us a special breakfast, as we were leaving at 5 am. ❤️
    Chile, Couple, 18-24
  • 9.7


    21 Jul 2018
    I had a great stay here! The staff were all really friendly and welcoming. The facilities are quite comfortable. The multi-level terraces are nice and there is a bar there. The free breakfast is small but adequate. The A/C in the rooms is fantastic, but the temperatures can swing drastically based on who has the remote control - it’s just left in the 18 person dorm for whomever to control (might be better if the staff just kept it at a set temperature). I would definitely recommend this hostel.
    USA, Male, 31-40
  • 9.4


    08 Jan 2019
    Very nice small hostel close to all major tourist spots. Friendly staff and very secure location. Loved the roof top.
    USA, Male, 31-40
  • 9.1


    30 Dec 2018
    Never stayed in a hostel before and wasn’t sure what to expect. Toilet stalls are very small and there was no soap in the dispenser but I met a lot of great people to spend New Years with. The staff is very friendly, helpful, and understanding of nonspanish speakers. Rooftop common space has a great view of the Castillo de San Felipe to see while eating a delicious breakfast. Good walking distance to a lot of places. Highly recommend.
    USA, Male, 18-24
  • 8.9


    07 Jan 2019
    Great location, close the old city. There were only 5 of us in the 18 bed dorm which was awesome, if there was more it would have been cramped. The breakfast was all good. The staff were great, I needed to go to the hospital while I was there and they helped me get there. We returned after check out time and cancelled our remaining two nights so we could stay in a hotel with a private room close to the hospital while I recovered and they let us do that with no charge. Good value for money.
    New Zealand, Couple, 25-30
  • 8.0


    25 Feb 2019
    Dead basic.. very friendly staff but no English spoken (our problem not theirs). Freshly cooked breakfast of coffee.. scrambled eggs toast and fruit.. better than some we’ve had! Hard lumpy bed .. only cold taps so no hot water but seriously hot there, so once over the shock was quite pleasant! Ok to use as a base but don’t expect any frills.
    England, Female, 41+
  • 8.0


    03 Aug 2018
    Overall a fine hostel. Location is okay in getsemani, not far from the center. Supermarkets nearby. Staff were friendly and helpful. The prices in Cartagena are so high that you don’t get much value for money. We actually booked 4 nights here but went to a nice hotel with pool the last two for the same price on Rooms were ok, AC was good and they had a large terrace. The kitchen is ok equipped, But is outdoors, so you have to fight the ants.
    Denmark, Couple, 25-30
  • 7.7

    Very Good

    23 Feb 2020
    Paramos en este hostel por 4 noches. La ubicación nos encantó, ya que estaba a dos cuadras de la calle principal del barrio Getsemani, que nos gustó muchísimo. A pocas cuadras del centro histórico. La habitación y el baño estaban limpios, tuvimos privacidad. Alguien en el front desk todo el día. El desayuno, entre regular y bien. El personal nos trató muy bien. Falta más limpieza en lo que es los espacios compartidos y más instalación.
    Argentina, Female, 25-30
  • 7.1

    Very Good

    08 Jan 2020
    Great for drunk college kids, I suppose. 2nd worst hostel I've ever stayed at. Very spotty Wi-Fi, helpful staff spoke no English, cheap uncomfortable common area furniture (bed was clean and comfortable), stinky 12 person room, good A/C, horrible kitchen, lively scene, clean but horrible bathrooms, close to sites on a horrible street.
    USA, Male, 41+
  • 5.1


    13 Jan 2019
    First two days I was there it was creepy and empty. On the third night there was a huge party that went until at least 3 am. I asked twice at the front desk for them to do something about it since it was Tuesday and quiet hours were supposed to be at 11 but they did nothing except act put out. In addition the rooms are very bright and loud, so don't expect to sleep. Blinds do nothing and staff making lots of noise preparing breakfast early in the morning right outside the room. Would not recomme
    USA, Male, 25-30
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Air Conditioning
  • Outdoor Terrace
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Café
  • Wi-Fi