Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hostal Casa Chauac ha

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

The 'casa chauac ha' hostel has 1 mixed dormitory with 12 single beds and 8 double beds, plus 2 private rooms, one for 6 guests and another for 4 guests, we have wireless wifi service, shared bathrooms, of kitchen, a terrace and living room.
We also have bicycles for rent inside the hostel and tours sales.

The hostel will request an identification document during check-in.

You will be given locker, keys and towels that must be returned in good condition on the check-out day, in case of damage or loss you will be charged for replacement.

It is forbidden to disrespect another of our guests. (always respect for all).

Hostal Casa Chauac ha Policies & Conditions:

Cancellation policy: 24h before arrival.
In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 11:00 to 23:00.
Check out before 12:00 in case of leaving later, the night will be charged, there will only be a tolerance of 30 minutes. (we only ask to vacate the bed or room you can use the facilities of the hostel in the common areas)

Payment upon arrival by cash only.

Taxes included.
Breakfast included.
Free bicycles subject to availability.
Rental bicycles.

24 hours Reception.
No curfew.
The maximum period of stay is of 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.9

  • Security 7.1

  • Location 9.1

  • Staff 8.0

  • Atmosphere 6.7

  • Cleanliness 7.9

  • Facilities 7.6

Latest Reviews

  • 10.0


    15 Mar 2019
    This place is super chill, the bed are comfy and the staff is amazing. The court yard is a nice break from the bustling city and it’s a nice opportunity to meet other travellers. The only negative thing I can think of is that the toilet booths are too small for long legs haha.
    Denmark, Female, 31-40
  • 9.1


    24 Jun 2019
    Very friendly and helpful staff.
    Denmark, Couple, 25-30
  • 8.3


    07 Jul 2019
    Nice hostel and overall good experience. Areas of needed improvement: AC wasnt turned on till midnight and off by 6 am making for an uncomfortable sleep and the bathrooms got messy and had no toilet tissue at one point.
    USA, Male, 41+
  • 8.0


    13 Jun 2019
    Pros Right in the centre so incredibly easy to get everywhere. Free bikes Lots of fruit for breakfast Very clean (bed and bathroom) Cons Was a bit quiet so not much of an atmosphere but it is off-season No locks on the dorm room door
    England, Female, 18-24
  • 7.7

    Very Good

    11 Aug 2019
    Central hostel and clean. Wasn't much of an atmosphere and booked into an 8 bed dorm which turned out to be a 20 but was spacious. Free breakfast basic but nice
    England, All Female Group, 25-30
  • 7.4

    Very Good

    03 Jul 2019
    Value for the money. Bathroom stalls are very small. Dorms can become very hot, they turn on the AC at 11 P.M at night then off around 3 a.m, this becomes a problem if you want to sleep at 9 p.m , but it is too hot at that time to sleep comfortable. The beds are very comfortable. The trash area near the kitchen needs more trash cans rather than plastic bags thrown on the ground. It is good for a base to venture to Mayan ruins and Cenotes.
    USA, Male, 41+
  • 7.1

    Very Good

    01 Jul 2019
    Booked a 12 bed dorm but there was only one dorm and it had 5 normal bunk beds and 4 double bed bunk beds so 26 people in total. Cheeky to offer different prices. Was hot as A/C didnt really reach. Toilets clean. Breakfast was fruit and toast. Had a water refill. Good location close to bus stop and cenote. Staff was nice. Dorm door didnt lock but you can get a key for lockers at reception. Wifi not great. Also toilet doors were so close to knees and I’m 5ft2 so😂. Worth it when paying £4/night
    England, All Female Group, 18-24
  • 6.3


    08 May 2019
    Positives: Good location Nice backyard The management pays attention to everyone’s comfort - there is a curfew on the backyard lights (which might be a negative although the dorms are right next to it so it would disturb people’s sleep) AC Negatives: Poor water pressure Poor lighting in the bed Doesn’t appear to be 24h reception - I woke up specifically at 7am to go to Chichén Itzá early and had to wait half an hour for someone as the front door was closed! So we were locked in
    Poland, Female, 25-30
  • 6.0


    06 Aug 2019
    We booked this place because it advertised check in at 11am but when we got there we were told 2pm, even the form we had to sign to check in said 11am. Staff who checked us in was incredibly rude, another member was more polite. Beds were comfy but dorm was very hot as they didnt bother turning on A/C until 11pm! Bathroom very cramped. Weren't allowed to borrow bikes despite advertising free bikes. Kitchen was ok. Good location near ADO station.
    Canada, Couple, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Ceiling Fan
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Express check-in / out
  • Internet Access
  • Reception (limited hours)
Food & Drink
  • Café
  • Tea & Coffee Making Facilities
  • Wi-Fi