Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Wonderful Location
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Property Description

Casa Viena has a team of highly qualified to provide a pleasant stay in our hostel.

We work for our guests, we offer all types of Colombia general information, advice and recommendations to allow the passenger to continue his journey in our country and outside of it.

The hostel staff give their best, that you have a comfortable and relaxed place to stay during the time while you are in Cartagena de Indias.

Please Note:

Cancellation policy: 24 h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 13:00 to 21:00 .
Check out before 12:00 .
Reception: 24 h

Payment upon arrival by cash only.
Taxes included.
Breakfast not included.
No curfew. View House Rules

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Reviews & Ratings

  • Value For Money 6.0

  • Security 8.0

  • Location 8.0

  • Staff 2.0

  • Atmosphere 4.0

  • Cleanliness 2.0

  • Facilities 2.0

Latest Reviews

  • 9.4


    26 Feb 2018
    This hostel is in an ideal location. Just a 5min walk into the walls and up the road from the plaza where everyone hangs out at night. There are also a few nice restaurants on the same street where you can buy cheaper meals from 8.000. Also next to a stall that sells the best arepas. The hostel itself is well looked after. Toilets are regularly cleaned.
    England, Male, 18-24
  • 8.9


    29 Jul 2018
    Nice hostel, AC in the private room was great. Wifi was a bit slow. Kitchen is a bit underwhelming. Staff were great and helped out with transportation and bookings. However, tours offered at the hostel are EXTREMELY overpriced. Can get their 150,000 tour for about 45,000 if you walk down tothe harbor and do it yourself....
    Canada, Couple, 25-30
  • 6.9


    20 Jun 2018
    The positive point is the location (in the Getsemani district, which is outside the walled city but very close to the main entrance, besides being walking distance from the port where you embark for walks to the beaches). On the negative side there was the bathroom conditions, that were left to be desired, with the shower water ALWAYS COLD and coming straight out of the plumbing without a spreader (like a hose bath). Atmosphere not of party hostel (but not quiet anyway).
    USA, Male, 31-40
  • 4.9


    11 Nov 2018
    Bathrooms were small and unclean. Only TWO in the ENTIRE hostel, so even if you pay for a private , you still share them with everyone rest of the hostel. You basically climb a ladder to get to the kitchen. There were some bugs in my private room, but the AC was a plus. There was a ladder in my room leading up to a storage area w/ a second bed, which made no sense bc it looked too dusty to sleep up there. Overall felt like a trap house turned into a hostel. I left the same day I checked in.
    USA, Female, 25-30
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  • Free WiFi
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Self-Catering Facilities
  • 24 Hour Reception
  • Bicycle Hire
  • Fax Service
  • Internet Access
  • Laundry Facilities
  • Luggage Storage