Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Your credit card will only be charged the cost of one night price room, in the event of:
* Late cancellation total or partial, of a confirmed booking.
* Dont arrive in the check in day.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hostal Castilla II Puerta del Sol

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
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Property Description

Located in one of the best located areas in the center of Madrid,
Just 1 minute from Puerta del Sol and Plaza Mayor. Metro lines 1, 2 and 3, CERCANIAS SOL, with supermarkets, pharmacies, health centers, places of historical, tourist and leisure interest around.
We are at the neuralgic point of the city, La Puerta del Sol. From our establishment you can visit the most interesting points of the city, we have in our neighborhood the best gastronomic offer, both in restaurants and in the gastronomic markets: e San Miguel, o Mercado fuencarral and San Anton. Also in our neighborhood we are less than 10 min walk from the main theaters of the city. Excellent location for both metro and train, bus to attend sports shows: Santiago Bernabeu AND WANDA METROPOLITANO. The Shopping offer in the center next to our hotel and world-renowned brands.. View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 8.8

  • Location 9.6

  • Staff 8.8

  • Atmosphere 8.4

  • Cleanliness 9.3

  • Facilities 8.2

Latest Reviews

  • 10.0


    24 Aug 2022
    Very friendly and helpful. Manuel not only helped with detail for touring Madrid but also with our hotel in Barcelona . He really went out of his way to guide us
    Puerto Rico, Female, 41+
  • 10.0


    15 Nov 2021
    Clean, neat, great location, kind receptionist. My reccommendations!
    Serbia, Female, 41+
  • 10.0


    03 Nov 2021
    So great! I wanted to book again but rates increased significantly for my next visit. Book early
    USA, Female, 41+
  • 9.7


    11 Jun 2022
    Amazing hostel!!! Location is right in the center and cleanliness is great. Cleaning every day and pretty new rooms. This felt more like a hotel, and the price was great value for money. Highly recommend.
    USA, Female, 18-24
  • 9.4


    08 Mar 2022
    Very clean room and the lady who did the work very hard worker. Tea and coffee In the from. Need a trash bin, though.
    Chile, Female, 41+
  • 8.3


    30 Mar 2022
    Location was great. I was in a private and the bed wasn’t great. It got to be a bit cold at night as well. Perfect walking distance to trains and busses. Very central to the downtown. Staff was extremely nice and helpful.
    USA, Female, 31-40
  • 8.0


    01 Mar 2022
    Don’t be late checking in - even if you flight is delayed because the owner will give you a stern telling off when you arrive… he was so rude when I checked in - even tho the hostel itself is excellent- it just left a sour taste. Hostel is very clean and facilities excellent. Location is fantastic but staff really let it down. Wouldn’t stay again simply because of the attitude of the owner. He messaged me to sort of apologise but it was too little to late really.
    England, Female, 31-40
  • 7.7

    Very Good

    15 Jan 2022
    In general, everything was good, the only thing that just threw us off was lots of hair on the bed. It looked like the bedsheets were washed, but the hair was all over the place as if the staff were losing hair while making the bed or as if the hair was there while washing and nobody took time to remove it. Anyway that was kinda gross.
    Ukraine, All Female Group, 25-30
  • 4.9


    10 Mar 2022
    This was not a good experience for me. They don’t tell you that the office is across the street, making it difficult to get assistance. Each of the staff was extremely rude and argued with me when I asked for a different room and then the next day when I asked to get an extra blanket. Everything was dark, smelly, and really unpleasant. No one should have to feel so unwelcome in another country.
    USA, Female, 41+
  • 3.1


    02 Jul 2022
    Staff was fine overall but manager was rude. Toilet broke. Building gave me nightmares.
    USA, Male, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Air Conditioning
  • Breakfast Not Included
  • Elevator
  • Hair Dryers
  • Safe Deposit Box
  • 24 Hour Reception
  • 24 Hour Security
  • Fax Service
  • Internet Access
  • Luggage Storage
Food & Drink
  • Tea & Coffee Making Facilities