Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

48 hrs. Cancelation .

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hostal El Arbol

Book more than 1 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

HOSTAL EL ARBOL (Downtown) is a beautiful and cosy hostel, located in the heart of the colonial downtown of La Serena, and only 4 blocks away from the bus station. View House Rules

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Reviews & Ratings

  • Value For Money 9.7

  • Security 10.0

  • Location 9.7

  • Staff 9.4

  • Atmosphere 9.4

  • Cleanliness 9.7

  • Facilities 9.4

Latest Reviews

  • 10.0


    02 Jul 2022
    Loved our stay. Hosts made us feel super welcome, great location and perfect facilities. Be careful in checking which El Arbol in La Serena you walk to…both are lovely but there are 2! We went to the wrong one but the hosts very very kindly drove us round to the other. Can’t recommend enough. :)
    England, Male, 18-24
  • 10.0


    17 Feb 2020
    The staff are absolutely amazing and the breakfast is good aswell would definitely stay here again
    Canada, Male, 18-24
  • 10.0


    08 Feb 2020
    We really liked our stay at Hostel El Árbol. The hostel was cozy, the staff were really nice and helpful, and the location was perfect for us! It’s near a lot of restaurants and the beach if that’s something you’re interested in. We highly recommend this hostel and can’t wait to go back!
    USA, Couple, 25-30
  • 9.7


    24 Jun 2022
    Susanna was friendly and the hostel was within walking distance of the plaza and beach! We would stay here again and felt very safe.
    USA, Female, 18-24
  • 9.7


    27 Jan 2020
    Small, cozy hostel that was a bit cramped. Beds were very close together. Bathrooms were tight. But, the staff were the best and went the extra distance to help guests. It had a very convivial ambiance.
    Canada, Female, 41+
  • 9.7


    19 Jan 2020
    Nice and cosy hostel which feels like a home away from home. Good for solo travellers. Well located, comfortable beds and lovely staff. Kitchen is a little tight if multiple people are cooking but still manageable.
    Australia, Male, 25-30
  • 9.1


    12 Feb 2020
    The hostel has a central location allowing easy access to all the main attractions in La Serena, but it is also in a very quiet and peaceful residential area that makes for a pleasant and relaxing stay. The property itself is a little small, given the number of beds. There are only two shared bathrooms (one of which is quite tiny), so you will have to plan accordingly. Breakfast was simple but well presented. The staff are all very welcoming and helpful, which made up for any other shortcomings.
    Canada, Male, 31-40
  • 9.1


    20 Jan 2020
    The owner is really nice. The place is clean. The kitchen rules are a bit ridiculous with closing times. Would stay again though. I recommend taking a top bunk. There’s very little room when sitting up in the bottom bunk.
    Canada, Male, 31-40
  • 8.6


    03 Jan 2020
    Nice staff, really comfy beds, the breakfast was alright, the place has all you need.
    Denmark, Female, 18-24
  • 8.0


    10 Feb 2020
    Very small hostel with a really small kitchen. Nice backyard and generally nice rooms with good beds. The downside is really the lack of laundry service and their unwillingness to change beds (even though they were free) as well as the need to pay for towels. The cleaning lady took up all space in the kitchen and seemed unwilling to prioritize the guests (got lots of elbows and angry looks from her).
    Sweden, Male, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Dishwasher
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Utensils
  • Bicycle Hire
  • Internet Access
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi