Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

48 hrs. Cancelation .

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hostal El Arbol

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

HOSTAL EL ARBOL (Downtown) is a beautiful and cosy hostel, located in the heart of the colonial downtown of La Serena, and only 4 blocks away from the bus station. View House Rules

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Reviews & Ratings

  • Value For Money 9.4

  • Security 9.7

  • Location 9.7

  • Staff 9.6

  • Atmosphere 9.3

  • Cleanliness 9.7

  • Facilities 8.9

Latest Reviews

  • 10.0


    24 Jul 2019
    Hostal el Arbol fue absolutamente fantástico! El hostel se siente como tu casa, el ambiente muy bueno y todos lindos como una familia. El recepcionista Manuel fue mucha ayuda y muy buen onda! Las cama's comodas y calientito también en tiempo frio. El desayuna sencillo pero bien rico!! Deseo regresar a la serena y en cuando regreso me voy a volver a quedar aquí porque tanto me gusto! Una buen primer experiencia en un hostal! muah!
    USA, Female, 18-24
  • 10.0


    19 May 2019
    I loved this hostel, I had a big double room which was more like a hotel room. The staff are lovely, friendly and helpful, I loved having breakfast round the communal dining table. The place is super clean, yes the kitchen is small but this wasn't a problem. I would highly recommend El Arbol.
    New Zealand, Female, 41+
  • 10.0


    19 Mar 2019
    Extremely lovely people looking after you at this hostel, more like a home than a business. Would go back in a heartbeat. Warm showers, a locker each and comfy beds what more does one need.
    Scotland, Male, 25-30
  • 10.0


    17 Mar 2019
    Wonderful hostal. The staff were great, very pleasant and most helpful. The hotal was kept clean at all times. It is close to the center of town, local supermarket and laundry and about ten minutes from the bus station. The is very little I can add except that I will return to this hostal.
    Ireland, Male, 41+
  • 10.0


    12 Mar 2019
    Helpful and friendly English-speaking staff and comfortable room. We booked a double room upstairs with a shared bathroom. Bathroom was cleaned daily and the room was spacious with a large closet. Safe and convenient location close to a mall with a massive Lider (Walmart) to buy groceries and anything else you can possibly think of. Restaurants and buses for sightseeing are nearby as well as the Japanese garden. Breakfast was simple but good. Bag storage available after you check out.
    Canada, Mixed Group, 31-40
  • 10.0


    05 Mar 2019
    Great hostel! Super homey, cozy (great beds!), and a friendly staff. Not a party hostel by any means! Good Wifi, hot water etc. Small kitchen, but functional. Super safe! Loved it!
    USA, Female, 18-24
  • 9.7


    13 Mar 2019
    We turned up to the wrong hostel (didn’t realise there were 2) but that staff were very lovely and allowed us to stay there instead. The beds were extremely comfortable and clean. Facilities were very good. Breakfast is also very good. There is also a good deal for surfing if you stay at the hostel. Very close to the beach and close to a large supermarket. Highly recommend.
    Scotland, Couple, 18-24
  • 8.9


    10 Jul 2019
    The hostel was small, but nice and clean. Unfortunately, the bed was unpleasant due to the fact that I could feel each spring in the mattress as I was lying on it. If the mattress was better, I would have been completely happy with my stay at this place.
    USA, Female, 31-40
  • 8.9


    29 Apr 2019
    This is a lovely clean hostel and the lady on reception was really helpful with arranging star gazing tours and gave us good advice. The kitchen is pretty tiny though which makes it hard for more than one person to be in at a time and the downstairs bathroom is tiny! But there’s a nice big dining table for sociable dinners and breakfasts, good WiFi and a sofa for relaxing too!
    England, Couple, 31-40
  • 8.3


    28 Mar 2019
    Nice hostel, very clean and close to a supermarket. The beds are comfy and the staff nice enough. However, the atmosphere is very limited, probably wouldn’t stay again but still a nice hostel.
    England, Male, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities