Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

If you will not come, please tell us as early as you know, we will thank you a lot!!!!.

Additional Terms and Conditions

For reservation, you can confirm with deposits or transfers, before do that make sure you already set all details of your trip. Any refunds depending on the time before arrival that you cancel reservation (24 hours before). Talk to us, we don´t bite.

Additional Info:

Kids under your risk because the stairway. Everyone is very welcome to our Hostel. Just tell us what do you want to do.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hostal El Papayo

Book more than 2 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Excellent Cleanliness
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Property Description

Hostal El Papayo is situated in an old colonial style building with plenty of colours and light. Offering you a backyard with music, food, handmade pizza, beer, music, fun and much more. There is a games area, books, magazines and a big screen to enjoy movies.

Hostal El Papayo is situated just two blocks from the main square of the city - Santander park and its two churches. The city of Neiva was established more than 400 years ago in the Magdalena river valley.

At Hostal El Papayo we have six private rooms painted with images from important places of the Huila department. All our rooms have their own power wifi Air conditioner am smart tv in all rooms. private toilets and bathroom

Hostal El Papayo Policies & Conditions:

Cancellation policy: 24h before arrival.

In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15:00 to 00:00 .
Check out before 13:00 .

Payment upon arrival by cash, credit cards, debit cards.
This property may pre-authorise your card before arrival.

Taxes included.
Breakfast included.

Reception 24h.
No curfew.
No smoking in the rooms (use open areas designated for that).
Save water and electric energy. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.7

  • Security 8.6

  • Location 8.3

  • Staff 7.7

  • Atmosphere 6.3

  • Cleanliness 8.3

  • Facilities 6.9

Latest Reviews

  • 10.0


    19 Feb 2020
    Amazing place! Super friendly staff! Very clean! Beds are super comfy! Did the Tatacoa Tour with the manager Jaime and it was a supercool day! If u want to stay at Neiva I definetily highly recommend this place! Pizza is super good and cheap!
    Germany, Male, 31-40
  • 10.0


    16 Feb 2020
    Nice people. Safe place. Good information. Clean. Great pizza!!!
    USA, Male, 41+
  • 10.0


    02 Jan 2020
    Great place to stay, everything clean, beds are comfortable, fast internet, and the staff is super friendly. Breakfast included in the price. The owner of the hostel made sure that I have a great time. He walked me around the city and share his enormous knowledge about the area. The trip to the desert was unforgettable for a very good price.
    Hungary, Male, 31-40
  • 9.7


    11 Jun 2021
    All the staff were very nice and welcoming. The private rooms have HUGE beds, which is a welcomed change from typical hostels! The area has many restaurants and shops, and it is a very short walk to the main market where you can find pretty much whatever you need. The only downside was that the WiFi in our room was very weak, but the signal was strong in common areas. Would definitely stay again!
    USA, Couple, 25-30
  • 9.4


    28 Jan 2020
    I wasn’t here that long, I got in late and then headed to the Tatacoa Desert the next day but what I really liked was I got to keep my stuff there overnight when I went to the desert. I believe they offer a tour to take you to the desert but I decided to go by myself so I could spend the night. Jaime is very helpful in explaining how to go about and do the desert. It’s also walking distance from the bus station so that’s a plus.
    USA, Female, 25-30
  • 8.0


    02 Mar 2020
    We had a pretty good time here - Jaime was an amazing and generous host, who took us to the ATM, and showed us somewhere to get some vegetarian food (not super easy in Neiva). We went on an incredible tour to the desert, which was excellent value. There were a couple of things however - the hostel seems to be a hangout for non-guests (including an English lesson going on at full volume until past midnight), which was a security concern, and the AC in our room was incredibly cold.
    Northern Ireland, Male, 25-30
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  • Free Breakfast
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Express check-in / out
  • Housekeeping
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Nightclub
  • Wi-Fi