Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Good Cleanliness
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Property Description

The hostel is in Cabañas Altamar, is facing the sea and you can see every afternoon the beautiful landscape of the Caribbean. We have tours around the island, golf cart rides, dives and more.

We are located in the San Andres Islands (Colombia) in Cabañas Altamar, Second Entry, House Number 18. The main beaches are 15 minutes away on foot, such as Rocky Cay, Johny Cay and El Acuario. There is also the centre of the island, where you can find food stores, plazas, parks, restaurants, beach shops and much more. The Hostal is facing the sea and in its surroundings there are small shops and food stores. A 15 minute walk has the centre of the island with all its commerce and the main beaches.

The hostel has 3 mixed rooms with bunk beds for 6 people, 2 of the rooms have shared bathroom and 1 room with private bathroom. They have air conditioning, sheets and WIFI service. The hostel has also a totally private studio unit and has: double bed, double sofa bed, air conditioning, flat screen TV with cable, private bathroom, sheets set, WiFi and a private kitchen and ready to use.

Hostal Palo Alto Policies & Conditions:

Cancellation policy: 72 hours before arrival.

Check in anytime.
Check out before 11:00.

Payment upon arrival by cash.

Taxes included.
Breakfast not included - 4 $ per person per day.

24 hour Reception.
No curfew.
Non smoking.
Age Restriction: 18+ years only.
The maximum period of stay is of 14 days. View House Rules

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Reviews & Ratings

  • Value For Money 6.5

  • Security 6.8

  • Location 5.8

  • Staff 5.5

  • Atmosphere 6.3

  • Cleanliness 6.3

  • Facilities 5.8

Latest Reviews

  • 10.0


    27 May 2019
    Faisal the owner is the man and always there to help if you need to be driven to town or the supermarket. The hostel is great, very very very clean (spotless everyday). Clean showers and very good air conditioning. Very comfortable and private bunk bed. Big kitchen with everything needed is available.
    USA, Male, 25-30
  • 9.1


    21 Nov 2019
    Super friendly spot. Host was very accommodating with someone wanting to stay another night in the room I had booked the same day. I agreed to the adjusted amount so I can't really complain and got a 6 bed dorm to myself. Definitely check out the sunset 2mins away along the coast or even head down to star gaze along the lava rocks. Scooter prices still blow my mind in these parts but Thailand is only $4 per day. They are very honest and are in no way trying to scam you but I am always surprised
    Canada, Male, 31-40
  • 8.9


    12 Feb 2019
    Faisal, the owner of Palo Alto is an amazing guy, who does everything he can to make you feel welcome on San Andrés and have the best of your experience there. Here and there the hostels facilities could be better, but this ia all compensated by the great atmosphere that is created due to Faisal‘s commitment to the hostel and his hospitality. I cannot understand the people who complain about the wifi, because the wifi on the whole island is horrible and the wifi of Palo Alto works well.
    Germany, Male, 18-24
  • 7.4

    Very Good

    12 Sep 2018
    The price of the hostel is for the island completely good. But there are still a lot of things to improve. For example is the reception not 24 hours occupied, this means it needs to be a lot of luck to get into the hostel. The shower is working, but it needs a lot of time because there is not that much water getting out. The wifi is working, if there are less people in the hostel. The hostel is pretty small and that makes this place really nice, but still there are a lot of things to improve.
    Germany, Female, 18-24
  • 6.9


    02 Jan 2019
    The place has no WiFi, no matter what the owner says, there is not a regular connection to the internet for guests. Place is clean and has a good environment. Kinda far from stores and downtown. Water for showers was salty in my opinion There was no one to receive us, we had to call and the owner showed up 10 minutes later (with us still waiting outside). Do not take his rent a bike service, you can find something better at downtown
    Colombia, Male, 25-30
  • 4.0


    28 Dec 2018
    Terrible hostel because: 1. There is no reception- I had no one to open the door for me, had to wait. 2 girls came at 3am and awoke everyone because there was no one to check them in. 2. There is no wifi- Although Palo Alto claims to have wifi, it does not. The owner connected us to his phone and never told us that the hostel's wifi was not working. 3. All the bathrooms smell like bathroom waste! Despite cleaning, the sink, toilet and shower smells like sewage. It is horrible.
    Canada, Female, 18-24
  • 3.4


    19 Apr 2019
    The information told me that i can check in 24/7 but when i came around 11 pm (confirmed in advance) there was nobody. A other guest had to open the door and tell me everything. She said it was the same for her and that a neighbour needed to call the owner. I never saw the owner and was very short in call and whatsapp. The kitchen and bathroom were dirty and the rooms were clean. There were no lockers and the doors and windows werent really secured. I didnt enjoy staying in the hostel.
    Netherlands, Male, 18-24
  • 2.0


    17 Feb 2020
    Unfortunately my experience with this hostel is ridiculously crazy. I’ve booked 3 nights and when I arrived to the hostel (around 22:30pm) the place was closed. After knocking over and over, 30 people in different ages ope the door to me with shocked faces. Long story short, the owner closed the hostel to host his big family and didn’t even think about my reservation. So do yourselves a favor and book another place, the island have lots of great options.
    Israel, Male, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Fridge/Freezer
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Currency Exchange
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Café
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi