Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hostal San Agustin

Book more than 2 days in advance for Free Cancellation.
  • Nice Location
  • Fantastic Cleanliness
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Property Description

If you are looking for a place where you meet new people, an accommodation close to the city center, with low prices but with quality services and above all clean ..then you should book with us.

HOSTEL SAN AUGUSTINE offers: Accommodation in Puerto Natales, with shared bathrooms, lounges, TV. Cable TV, central heating, fitted kitchen.

Continental breakfast is included in the rate.

In addition the hostel offers to its customers, WIFI
luggage storage service FREE
free parking.

Tourist information and sales TOURS:
- Full Day Torres del Paine National Park.
- Full Day Torres del Paine Base.
- Regular flights to Bus Park.
- Navigation to the Balmaceda-Serrano Glaciers.
- Full Day Perito Moreno Glacier. - Argentina.
The hostel is located 5 mts. Walk to the city center.

No credit cards accepted, only cash payment.

Arrival: From 14:00 to 18:00 (After confirming by telephone)
Departure: 06:00 to 10:00 View House Rules

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Reviews & Ratings

  • Value For Money 6.4

  • Security 6.4

  • Location 6.4

  • Staff 5.2

  • Atmosphere 5.2

  • Cleanliness 9.2

  • Facilities 7.6

Latest Reviews

  • 10.0


    08 Jan 2019
    The women who run this place are superb, it’s like staying round your aunties for the night, mate got his coat sewed for him, washing got done for us, I’m surprised we didn’t get tucked into bed at night, which were incredibly comfy after spending 3 days knackering ya knees on the mountains. The gaff with the staff, much love
    England, Male, 25-30
  • 10.0


    08 Nov 2018
    This hostel is absolutely lovely. The 3 ladies that run it were very kind, hospitable and patient. They always tried their best to make sure we were comfortable. They stored our luggage for free when we went to Torres Del Paine for 9 days. Highly recommended!
    Australia, Mixed Group, 18-24
  • 9.4


    30 Nov 2018
    Nice quite hostel. Lovely staff
    Australia, Female, 18-24
  • 8.0


    17 Mar 2019
    Yeah good value and nice people!
    Ireland, Couple, 25-30
  • 7.7

    Very Good

    04 Mar 2019
    Very comfortable beds, hot showers and clean kitchen (although no frying is allowed, strange). Nice complimentary tea and coffee. But PLEASE turn on your heaters!! Everyone in the common area was freezing and talking about the temperature, yet the worker never turned on any heaters all afternoon and night. After spending 5 days on the W Trek, you just want to be in a warm environment. The breakfast isn't great, a tiny bowl of oats and large dry, bread roll with only sweet toppings available.
    Australia, Couple, 25-30
  • 5.1


    30 Jan 2020
    This should be a last resort hostel only. The rules are too strict and the women running it are like helicopter parents in the kitchen. Not a great vibe.
    USA, Female, 18-24
  • 4.3


    02 Mar 2019
    Initially staff were ok, but my food &belongings were touched by staff, food taken out of fridge, my bag placed behind someone elses belongings at other side of room, and my towel I had placed on a hanger was locked into a cupboard by the staff. Yes taken and locked away. The hostel was cold, breakfast consisted of bread, butter, jam, tiny portion of oats, tea & coffee. No lockers. Staff abusive, I moved out before my check out date, incorrect refund given but hostel clean. Do not stay here!
    Ireland, Female, 31-40
  • 3.1


    16 Nov 2018
    In 5 months of travelling South America, this is the worst hostel I stayed at. The rooms are really cramped so there’s no space to even move in there. The place doesn’t feel very clean and the breakfast is laid on the tables the night before and left there overnight. However, the very worst part is the RUDE STAFF. They made me feel very unwelcome, constantly demanding things angrily. They even banged on the bathroom door when a girl was in the shower demanding money from her. DO NOT STAY HERE!!!
    England, Male, 18-24
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  • Free Breakfast
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Cable TV
  • Common Room
  • Parking
  • Self-Catering Facilities
  • Housekeeping
  • Internet Access
Food & Drink
  • Tea & Coffee Making Facilities