Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Our Hostal Santillan is on Gran Via, the main street at the heart of Madrid. When you walk out our front door you're already at the centre of things, with fantastic shopping and tons of restaurants nearby.

Gran Via also has cinemas and theaters. Santo Domingo, Callao and Plaza de España metro stations are all within a 2 minute walk, connecting you to our entire city and the airport. The metro runs until 1.30am but since you are within walking distance to everything anyway you can stay out as late as you want!

Our building dates back to the 1930s and has been family-managed for four generations. Our comfy single, double and triple rooms are en suite and include linen, towels, toiletries, free Wi-Fi, a fan and a safe. The Twin beds standard rooms have Air condition.

Be at the heart of things & stay with Hostal Santillan! View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.3

  • Security 9.7

  • Location 10.0

  • Staff 9.7

  • Atmosphere 8.7

  • Cleanliness 8.7

  • Facilities 8.7

Latest Reviews

  • 10.0


    20 Aug 2019
    So far, this has been my favorite hostel ever! The room had an amazing view, the staff was super friendly and helpful. They let us keep our bags there for a few hours extra after checkout. Great value, great location! Thanks so much!
    USA, Mixed Group, 25-30
  • 8.9


    23 Jul 2019
    The room was a good size and did have air conditioning though I did not need to use it much even though I was there during the heatwave. Loved the 1930s lift and the staff were really helpful especially on check in.
    Australia, Female, 41+
  • 8.0


    28 Aug 2019
    I liked the old fashioned building and the elevator.
    USA, Male, 41+
  • 6.6


    11 Oct 2021
    My room was right next to the elevator and it was really loud at all hours. I also ended up COVERED in flea bites. The sheets were stained too.
    England, Female, 25-30
  • 6.0


    25 Jul 2019
    The room itself is do underwhelming and nothing to fo with the pictures. Be careful, if you are staying in a private single bed room, the room is too small, not welcoming, smells bad, no air conditioning (big hassle), and you will just feel miserable. Because the room had nothing to do with what I saw here, I didnt even stay in the place. I left right away paying only for the first night.
    USA, Male, 31-40
  • 5.4


    22 Jun 2019
    My main objection was there was no air conditioning in my very small no frills room, only a fan. Almost unbearable in the summer. The room's only window opened to an internal patio. No proper air circulation and little privacy if window left open at night with light on. Room & bathroom extremely small. Not worth the price. Place was clean and quiet (apparently not many guests in the floor). Staff was Ok, but contact minimal since room in 7th floor had independent entrance.
    USA, Female, 41+
Read all reviews


  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Cots Available
  • Elevator
  • Hair Dryers
  • Iron / Ironing Board
  • Safe Deposit Box
  • Fax Service
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)