Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
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Property Description

Hostel 10 is a new hostel right in the city center and few steps from the lake, waiting for you to spend the best time in pucon, for that we want you to not worry about anything, we count with access control by rfid sistem (wristband) and each room have their own code to enter, we made a big kitchen so you can cook spaciously, big living room and a big backyard. we have a view to villarrica volcano in the terrace.

The location is in the city center, almost in the corner with the main avenue right by the the tourism agencies and close to the city hall. 3 blocks away from the bus station. In this sense, we are near to some of the finest attractions and landmarks of the city such as Casa de la Cultura de Pucón, Plaza de Armas de Pucón and Monasterio Santa Clara de Pucón. In addition, near to our facilities, you can find two of the best natural attractions of the area that are the Lake Villarrica and the Volcano Villarica.

We have dorms of 8, 6 , and 4 people, double room and private rooms with bathrooms, we have the best contacts to the activities you want to do, Come and enjoy a clean and safety place, with excellent location to have fun and move around. we are waiting for you to give you a 10 service.

Hostel 10 Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 14:00.
Check out before 10:00.

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast not included - 3191.00 CLP per person per day.


The reception service is open from 09.00 to 21.00
No curfew.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 7.6

  • Security 8.6

  • Location 10.0

  • Staff 8.6

  • Atmosphere 8.4

  • Cleanliness 5.0

  • Facilities 6.4

Latest Reviews

  • 10.0


    05 Jan 2019
    Always greeted and casually conversed by the friendly owner “Ca-cu/Ka-ku,” who will ask about my day and remember the excursion I told him I had for that week. Felt right at home for 6 nights here with the great open space, old rustic wooden decor and tv in the center and big kitchen with good community free bin of spices, hot water boiler, microwave, toaster oven, and a bbq in the back people use sometimes. Rooms are nice and comfy, no outlets but plenty downstairs and I make it work :)
    USA, Female, 25-30
  • 9.7


    12 Jan 2019
    Great hostel and the owner is really nice! Great kitchen, everything is very clean, comfortable beds and there’s even Netflix! The only down side is that the water pressure in the showers is low, but it’s like this in most hostels in here.
    Israel, Female, 18-24
  • 9.4


    22 Feb 2019
    Great common areas (with Netflix!) and well equipped kitchen. Really well located, less than 5 minutes from Tourist Information and 10 minutes from main bus stations. Only slight downside is that there were no charging points in the actual 8 person room I stayed in, although many in common areas.
    England, Female, 18-24
  • 9.1


    13 Feb 2020
    The owner is the MAN!!! It may not be the most clean hostel i've been too (which didn't really bothered us) and that's the only downside of this hostel, but the owner is such a great guy that i would deffenietly recommend the hostel! Great price, great location, great owner that's what im looking for in a hostel.
    Israel, Couple, 18-24
  • 9.1


    22 Jan 2019
    Very good location, amazing owner -very very helpful. Good value for money. Could be cleaner- bathrooms not clean, no power sockets in the dorm.
    India, Male, 31-40
  • 8.9


    25 Jan 2019
    Great value hostel in Pucon. The staff were awesome, as was the kitchen and the patio and backyard. The bathrooms were good. Not their fault but real s....t people in my dorm! Also all the doors squeak like a mother f
    New Zealand, Couple, 31-40
  • 8.6


    06 Jan 2019
    Good valued Hostel in the centre of town, close to the bus station. Security is excellent, electronic bracelets to entry the hostel and codes on the dorm rooms. Kitchen was excellent, however the bathrooms were basic and most of the toilet seats had fallen off.
    Australia, Couple, 18-24
  • 8.3


    24 Feb 2019
    Really friendly guy who let us check in early after our night bus and allowed us to stick around late the evening we got a night bus out of pucon. Nice big kitchen and good sitting area. Good location near to supermarkets and short walk to the beach. Great hot water showers but toliet bins did fill up quickly. We were in a four bed dorm which luckily we had to ourselves but would have been a bit cramped with two extra people and was quite a dark room. Top bunk was super close to the ceiling.
    England, Female, 18-24
  • 7.7

    Very Good

    01 Feb 2019
    Centrally located hostel with a cool backyard and bbq area. Great security system and chilled out communal area to meet people. The bedrooms were ok, the floors creek and the beds were pretty cramped but other than that, I enjoyed my stay here.
    Australia, Female, 18-24
  • 6.3


    02 Feb 2019
    No lockers in dorms, no fans. There's an automatic lock at the front door and each dorm has an individual door lock with a code. The staff are ok but no help was offered with maps, things to do etc on check-in. The location is convenient,but noisy at night. There is a big, shady backyard with a BBQ but the table and chairs are very uncomfortable to sit on. The bathrooms aren't very clean, often no toilet paper. Kitchen was ok. Not sure I'd stay here again
    Canada, Female, 18-24
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  • Free WiFi
  • Breakfast Not Included
  • Cable TV
  • Card Phones
  • Cooker
  • Dishwasher
  • Fridge/Freezer
  • Key Card Access
  • Outdoor Terrace
  • Self-Catering Facilities
  • Housekeeping
  • Late check-out
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Restaurant
  • Board Games
  • Wi-Fi