Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hostel Alcatraces Cancun

Book more than 3 days in advance for Free Cancellation.
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Property Description

The Hostel Alcatraces is located in the center of the city, between its main avenues and in the safest area of ​​Cancun. We have a vast experience in the business as well as a great knowledge of the city, that we capitalize to bring to our guests and travellers the best of our facilities and location.

We are located in one of the best areas of the city, near to some of the finest attractions and landmarks of the city such as Casa Fosado, Plaza de La Reforma and Mercado 28. In addition, other attractions such as the port and Zona Hotelera can be reached easily from our facilities as well.

We have a nice mixed dorm for eight people, fully equipped to satisfy and suit the needs of our travellers and guests. In addition, we have several common areas where the guests can get together and exchange past experiences and future plans.

Hostel Alcatraces Cancun Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 11:00.
Check out before 12:00 .

Payment upon arrival by cash.

Taxes not included - 19.00%
Breakfast included.


The reception is open 24 hours per day.
No curfew.
The maximum period of stay is 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 2.0

  • Security 2.0

  • Location 2.0

  • Staff 2.0

  • Atmosphere 2.0

  • Cleanliness 2.0

  • Facilities 2.0

Latest Reviews

  • 10.0


    12 Oct 2018
    Had a nice stay:)
    Norway, Couple, 25-30
  • 10.0


    23 Sep 2018
    We had a great stay at Alcatraces - Jorge was a wonderful host, breakfast was great and the room had what we needed. Location was good for our purposes - we wanted to be close to the ADO terminal, and there was a fun square filled with locals - little stalls of food or nick-nacks for sale, kids racing around in little cars - nice vibe.
    New Zealand, Mixed Group, 25-30
  • 9.7


    22 Jan 2019
    Excelente ubicación, muy seguro y cerca de los medios transporte. El hostal tiene un ambiente tranquilo amigable. Altamente recomendado.
    Mexico, Female, 18-24
  • 9.4


    11 May 2018
    Great Stay at Alcatraces. Basic rooms but clean and great value for the area, safe and nearby to many restaurants, the main park and the bus station. Run by Jorge, the nicest man in Mexico, cannot do enough for you, full of useful information and recommendations! Included Breakfast is great, will set you up for the day. Would always return here if back in Cancún.
    England, Couple, 25-30
  • 8.3


    06 Jan 2019
    Very basic hostel but lovely host!
    England, Couple, 25-30
  • 7.7

    Very Good

    04 Jan 2019
    The owner is super friendly and will try to help you with everything. For Cancun it's also not very expensive. The room was pretty basic but alright. The owner made really good breakfast in the morning for the guest.
    Belgium, Couple, 25-30
  • 7.7

    Very Good

    08 Jul 2018
    It looks a little bit different from the photos. Pretty nice staff, he is really helpful.
    Canada, Male, 25-30
  • 7.4

    Very Good

    09 May 2018
    Host was over and above. Facilities were standard. Atmosphere was mediocre.
    New Zealand, Male, 25-30
  • 6.9


    10 Feb 2019
    I want to start by saying that the owner is probably the nicest man in all of Mexico! George goes out of his way to be accommodating and welcoming. That said, the beds were varying quality - one was quite comfortable but another was a lumpy nightmate. There is a kitchen but it needed a good clean. Located close to shops and buses. The hostel is also very safe and secure. Overall it needs a little work but I saw a lot of renovation and improvements going on so should be great soon!
    Australia, Couple, 31-40
  • 2.9


    18 Feb 2019
    I wish I could give this hostel a good review, but I never made it inside. I tried to check into Hostel Alcatraces after booking with the website. When I arrived no one was there and the hostel was locked. We tried to contact the owner by email and phone but received no response. After waiting 30 minutes on the sidewalk, We moved to a different hostel. I have yet to hear from the owner or get a refund from the website. We moved to the Mermaid Hostel down the street and had a good experience.
    USA, Female, 25-30
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  • Free Breakfast
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Meeting Rooms
  • Microwave
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
  • Wi-Fi