Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
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Property Description

Hostel Balagan has all the necessary to provide guests comfort, security and warmth in your stay, all hostel rooms, as the common places (kitchen, living room) are very bright, the kitchen has 2 refrigerator, microwave oven, coffee maker , glasses, cups and utensils, more glasses and cups, we have a large garden has heavy trees to rest or read, we have 6 complete bathrooms.

We are located in the center of Cancun, 4 blocks from the national terminal of buses a.d.o. with services to Puerto Morelos, Playa del Carmen / Cozumel, Tulum etc. Etc.) That also comes from the Cancun airport. We have 1 block from the stop of the local bus, the same can transport the guests to various tourist places in few minutes (Puerto Juarez with crossing to women islands, beaches of the hotel zone).
4 complete baths shared with the 2 dorms, on the upper floor 3 private rooms with double beds with 1 complete shared bath, fan

Hostel Balagan Policies & Conditions:

Cancellation policy: 48 hours before arrival.

Check in from 15:00 to 22:00.
Check out before 12:00.
Reception from 07:00 to 22:00

Payment upon arrival by cash,This property may pre-authorise your card before arrival.

Taxes not included

Reception hour from 07:00 to 22:00.
No curfew.
Non smoking.
Age restriction: 18+ years only
The maximum period of stay is of 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.3

  • Security 7.3

  • Location 8.4

  • Staff 8.5

  • Atmosphere 7.0

  • Cleanliness 5.9

  • Facilities 7.0

Latest Reviews

  • 10.0


    13 Jan 2022
    Perfect hostel for our first nights in Cancun, close to amenities and bus station. Ari was more than a helpful host, very friendly and welcoming! Would recommend to anyone looking for a quiet, chill place to stay. Lovely cats too!
    England, Female, 25-30
  • 9.7


    05 Feb 2022
    Awesome friendly place, good location, great price. Great for budget travelers!
    USA, Male, 25-30
  • 9.7


    02 Feb 2022
    We really enjoyed our stay! Good located place, well-equipped kitchen and Augustin, the host, was very helpful, kind and friendly. It felt like leaving a friend when we left after only 3 days. Totally recommend the place as a budget option.
    Romania, Female, 25-30
  • 9.7


    29 Nov 2021
    Real local experience
    Croatia, Male, 41+
  • 8.3


    22 Feb 2022
    Really basic accomodation. Very good location, only minutes by walk to ADO bus station or centre of town. I got a room right next to common area, kitchen and curtyard, so you can hear everything that happens outside. Can be a problem for those with light sleep.
    Slovakia, Male, 31-40
  • 7.4

    Very Good

    20 Jan 2022
    I booked.a private room and got a one bedroom apartment (with a double and a single bed in the bedroom). The open-plan living room and kitchen was spacious, and furnished with cheap furniture in a poor state of repair. Crucial maintenance work was well overdue - when it rained there was water dripping from the ceiling, followed a few hours later with a large area of plaster falling into the room. The kitchen appliances were equally dilapidated but there is no space left for me to explain
    England, Male, 41+
  • 7.4

    Very Good

    03 Sep 2021
    It was good enough for one night after a long flight but I didn't like Cancun that much. The shower wasn't great, it sprays in every direction but only a bit on you, though I've found they like this kind or shower head in Mexico. It was annoying that you can only pay cash but it not the only place I've found that in Mexico. The guy seemed very nice and friendly though.
    England, Male, 31-40
  • 5.4


    03 Mar 2022
    Only perk of this hostel is that it is cheap. Really creepy vibe - was greeted by a guy in just pyjama bottoms smoking out front. The room had a padlock on the door instead of an actual lock. If I was a solo female traveller I wouldn’t stay here just because it’s just a load of dudes. Cute cat though
    England, Couple, 18-24
  • 4.6


    15 Mar 2022
    Not clean. Mold in the bathroom. Really dirty doors. Lauzy bed, broken chairs, got an accident there. Of course was cheap, and the location was good.
    Greece, Male, 31-40
  • 3.4


    19 Jan 2022
    I mean must have been one of the dirtiest hostels in cancun. Close to the ado so location was ok. But they hadnt recieved my booking so the man had to find me a bed. It was filthy from throughout. I would not stay here again.
    England, Male, 31-40
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  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Safe Deposit Box
  • Towels Not Included
  • 24 Hour Security
  • Luggage Storage
  • Reception (limited hours)
  • Wi-Fi