Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellation policy 48 hours before arrival except Dec 21, 2019, to January 5, 2020, 7 days before arrival will apply total stay.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

New property

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hostel Boutique & Beach Club Agua y Fuego

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Hostel Boutique & Beach Club Agua y Fuego - Adults Only has air-conditioned rooms, an outdoor whirlpool, free WiFi and a bar. This 4-star hostel offers a concierge service and a tour desk. The property provides a 24-hour front desk, a shared lounge and buying tickets for guests.

The city hall is located within 200 meters away, walking distance from the public bus stop, very close to the handcraft market as well as the ADO bus station.

In the hostel entrances, there are two sculptures built with Talavera tile which symbolise the water and the fire. This sort of decoration is found throughout the place. The facade is decorated with Mexican alebrijes.
Our rooms are divided int three different sections: ground floor for females, first floor for males and second floor for both. Regarding the room types, there are multiple cabins from 4 to 14 bunk beds, and 12 private rooms intended for couples. Every rooms are equipped with a private bathroom with a shower. Guests at Hostel Boutique & Beach Club Agua y can enjoy a buffet breakfast. You can play pool and ping pong at the accommodation.

Other facilities available include the Xcaret Beach Club at Caracol Beach, offering food and beverages, as well as access to private restrooms. A private shuttle service from the hotel to the beach club is available for a surcharge.

Hostel Boutique & Beach Club Agua y Fuego - Adults Only Policies & Conditions:

Cancellation policy: 48h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15:00.
Check out before 12:00.

Payment upon arrival by cash, credit cards, debit cards. This property may pre authorise your card before arrival.
For shared dorm accomodations, a security deposit of $25usd will be required upon check in. The security deposit will be fully refunded at check out when there is no loss/damage of the provided linen and room key.
For private rooms, a fully refundable security deposit of $50usd will be required upon check in. The security deposit will be fully refunded at check out when there is no damage of the accomodations or loss of room items.

Taxes not included - 19%
Taxes not included - occupancy tax 0.2 USD per person per night
Breakfast included.
No curfew.
We do not accept customers younger than 18 years of age.
Non smoking.
The maximum period of stay is 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.2

  • Security 9.5

  • Location 8.9

  • Staff 8.5

  • Atmosphere 8.2

  • Cleanliness 9.6

  • Facilities 9.2

Latest Reviews

  • 10.0


    01 Jan 2020
    Best and cheapest hostel in my whole trip. Breakfast is great. Each bed had lamp, power outlets, and curtain. Bathroom and shower room is separate and clean. 8 mins walking to ADO.
    China, Female, 18-24
  • 9.4


    30 Dec 2019
    The best hostel I've stayed in. Thoughtful touches like bed trays, hooks, large lockers, and privacy curtains, as well as above and beyond amenities like common area bathrooms and showers on each floor (in addition to your room), self-service laundry, co-working space, sauna, pool, cinema, and rooftop bar and hangout area. All were well-maintained. This will be my go to spot for Cancun.
    USA, Female, 41+
  • 8.9


    01 Jan 2020
    Very beautiful and very good room with really great bed with plugs light and even curtain to keep your intimacy. But no WiFi and they tell you they have and even give you a paper with the code but after two days you realise that no one have wifi and everyone complained about this. The reception say it was problem with the wifi company but it was the same five days earlier....
    Canada, Female, 25-30
  • 8.9


    30 Dec 2019
    This one is louder and busier. There are a lot of people coming in and out! This one is more for socializing and meeting people, but doable if you need a cheap place to stay from a convenient location.
    USA, Male, 18-24
  • 8.6


    02 Jan 2020
    The WiFi wasn’t working and no clean drinking water except in the morning. Breakfast was ok. Big corporate atmosphere if you like that kind of thing. Not the hostels fault, but guests were extremely loud in the middle of the night, so it may not be a party hostel but it is in the middle of Cancun so just think with that.
    USA, Male, 25-30
  • 8.6


    02 Jan 2020
    Overall we enjoyed our stay. Large hot breakfast (scrambled eggs, beans, sautéed veg and bread) and very clean premises. Modern rooms, close to bus stop. Downsides are that the walls are extremely thin and so you can hear people outside the rooms at all hours of the day. Staff could be more friendly. Hostel seems “sterile”. The charge they insist on blocking on a card in case of damage is also a bit overkill, particularly given it’s a hostel and backpackers tend to need access to their funds.
    Australia, Female, 25-30
  • 7.1

    Very Good

    30 Dec 2019
    Israel wasn't friendly at all. There were three guest in front of me and he was very arrogant with them. At checkout hee did the same with two other people. Also there was not parking available for my SS Camaro
    Mexico, Male, 25-30
  • 5.4


    30 Dec 2019
    It took 30 minutes at any given time to speak to staff/checkin and out. We found the staff to be rude. We stayed in the women’s 8 bed dorm room. It was incredibly cramped-not as pictured, which makes it difficult to just move around the room. If you are in beds 1+ 2 you are guaranteed to have a broken sleep as the door is just centimetres away. I didn’t have a great experience at this hostel, and left a day early.
    Australia, All Female Group, 18-24
  • 5.1


    01 Jan 2020
    Aina at check-in refused to give me a wristband for a cm x inch-size white key card that clearly required a wristband and outright lied there was none. No surprise I misplaced it. No change in her attitude over 4 days - seems guest is a chore. Heberts kept yelling “DO YOU READ” at me, aggressively, when I asked to use the sauna, because he had to turn it on 30 minutes before. Manager wasn’t able to do anything about these issues so I switched to another hostel. Towel is only free every 4 days.
    Canada, Female, 31-40
  • 3.4


    30 Dec 2019
    Worst hostel out of our 2.5 months in Mexico!! The towels stink of chlorine/bleach and our room had no ventilation or windows, the cleaning products also stunk the room out. They would not let us change towels even though we had been there 4 days, the bar tender was extremely rude to us just because we lent a pool cue against the wall. They have a 500peso deposit per person which is the most expensive we have had. The breakfast is not buffet as described (its terrible, egg shells in food)
    England, Couple, 25-30
Read all reviews


  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Elevator
  • Fitness Centre
  • Hot Showers
  • Outdoor Terrace
  • Reading Light
  • Sauna
  • Security Lockers
  • Steam Room
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Currency Exchange
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
  • Vending Machines
  • Board Games
  • Foosball
  • Games Room
  • Pool Table
  • Wi-Fi