Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellation policy 48 hours before arrival except Dec 21, 2019, to January 5, 2020, 7 days before arrival will apply total stay.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

New property

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hostel Boutique & Beach Club Agua y Fuego

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Hostel Boutique & Beach Club Agua y Fuego - Adults Only has air-conditioned rooms, an outdoor whirlpool, free WiFi and a bar. This 4-star hostel offers a concierge service and a tour desk. The property provides a 24-hour front desk, a shared lounge and buying tickets for guests.

The city hall is located within 200 meters away, walking distance from the public bus stop, very close to the handcraft market as well as the ADO bus station.

In the hostel entrances, there are two sculptures built with Talavera tile which symbolise the water and the fire. This sort of decoration is found throughout the place. The facade is decorated with Mexican alebrijes.
Our rooms are divided int three different sections: ground floor for females, first floor for males and second floor for both. Regarding the room types, there are multiple cabins from 4 to 14 bunk beds, and 12 private rooms intended for couples. Every rooms are equipped with a private bathroom with a shower. Guests at Hostel Boutique & Beach Club Agua y can enjoy a buffet breakfast. You can play pool and ping pong at the accommodation.

Other facilities available include the Xcaret Beach Club at Caracol Beach, offering food and beverages, as well as access to private restrooms. A private shuttle service from the hotel to the beach club is available for a surcharge.

Hostel Boutique & Beach Club Agua y Fuego - Adults Only Policies & Conditions:

Cancellation policy: 48h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15:00.
Check out before 12:00.

Payment upon arrival by cash, credit cards, debit cards. This property may pre authorise your card before arrival.
For shared dorm accomodations, a security deposit of $25usd will be required upon check in. The security deposit will be fully refunded at check out when there is no loss/damage of the provided linen and room key.
For private rooms, a fully refundable security deposit of $50usd will be required upon check in. The security deposit will be fully refunded at check out when there is no damage of the accomodations or loss of room items.

Taxes not included - 19%
Taxes not included - occupancy tax 0.2 USD per person per night
Breakfast included.
No curfew.
We do not accept customers younger than 18 years of age.
Non smoking.
The maximum period of stay is 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.8

  • Security 9.9

  • Location 9.6

  • Staff 9.8

  • Atmosphere 9.1

  • Cleanliness 10.0

  • Facilities 9.8

Latest Reviews

  • 10.0


    08 Sep 2019
    Amazing place, amazing staff. I don't normally do reviews but after one year of traveling this is in my top two hostels . You guys rock. Thanks so much.
    England, Male, 25-30
  • 10.0


    01 Sep 2019
    USA, Male, 41+
  • 10.0


    31 Aug 2019
    I love this place! Absolutely! The staff are extremely welcoming. Jorge, Estefania, Josedir & everyone else too. They all made me feel at home, always smiling. The hostel is clean, the facilities are top quality, the rooftop bar was always lively with good food & beer prices. Breakfast is really nice, different everyday. Best hostel I've stayed at by far & best value for money. Stayed again before I headed to Mexico City & the same friendly service. 10/10
    England, Male, 25-30
  • 10.0


    30 Aug 2019
    Really good hostel. All staff were really friendly and helpful. Amazing breakfast. Only stayed for one night but wish we could’ve stayed longer.
    New Zealand, Female, 25-30
  • 10.0


    06 Aug 2019
    Probably one of the best hostels I've stayed at! Simply amazing especially for the price! The facilities are clean and the staff are always welcoming! This is why I'm coming back Sep 6-8!
    Canada, Male, 25-30
  • 9.7


    17 Sep 2019
    Best hostel in Cancun! it’s unbelievable for its price. Almost felt like a nice hotel. Spacious rooms, nice new private beds in bunkers, extremely clean. Only thing is it was low season and it was kind of empty. Wasn’t able to socialize much. But the rooftop seems to be the perfect place for nice parties and activities.
    Mexico, Male, 31-40
  • 9.7


    05 Sep 2019
    Best place to go in Cancun. This place though about everything a traveler needs, from curtains to a place for you phone during rhe night and a big lockers. The showers were literally inside the room and felt without privacy but you can alweys go outside the room for the showers. Very clear place and the facilities are great. Nice breakfast as well.
    Israel, Male, 18-24
  • 9.7


    04 Sep 2019
    Great experience, especially thanks you to the tour counselor, she was great and helped us a lot!!!
    Israel, Couple, 18-24
  • 9.7


    13 Aug 2019
    Best hostel I have ever been to. Clean, safe, and fun.
    Australia, Female, 18-24
  • 9.4


    08 Aug 2019
    Amazing value for money and facilities. The staff are all really friendly but perhaps a bit overbearing at times.
    England, Male, 18-24
Read all reviews


  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Elevator
  • Fitness Centre
  • Hot Showers
  • Outdoor Terrace
  • Reading Light
  • Sauna
  • Security Lockers
  • Steam Room
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Currency Exchange
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
  • Vending Machines
  • Board Games
  • Foosball
  • Games Room
  • Pool Table
  • Wi-Fi