Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Nice Location
  • Marvellous Staff
  • Good Cleanliness
Read all reviews

Property Description

Hostel Caissa en Neptuno is located in the old Chess Academy of Havana, where the several medal winning teams trained for international competitions. We now have mixed rooms for travelers from all over the world.

Our hostel is located at the feet of the University of Havana in Central Havana, a short walk away from the famous cultural spot Callejon de Hamel, close to the Havana Libre and all the nightclubs and restaurants on Avenida 23.

Mixed bedrooms with bunk beds for 4 people. The bathroom is shared maximum by the 4 people in the room.

Hostel Caissa en Neptuno's Policies & Conditions:

Check in from 12:00.
Check out before 10:00.

Cancellation policy: 72 hours before arrival.
Payment upon arrival by cash. We take 1 CUC for 1 USD.

Taxes included.
Breakfast not included - 3.00 EUR per person per day.

Let us know if you want an airport pick up here:
No curfew.
24/7 Reception. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 6.0

  • Security 6.0

  • Location 6.0

  • Staff 8.0

  • Atmosphere 6.0

  • Cleanliness 6.0

  • Facilities 6.0

Latest Reviews

  • 8.6


    09 Jul 2018
    Pretty nice hostel. Erick was a lot of help to get around Cuba!
    Costa Rica, Female, 18-24
  • 8.6


    23 May 2018
    A lovely hostel, which is very clean with spacious communal living areas. The host and his family are very helpful. It is located around 30 minutes walking distance from Central Park. They offer many trips to other parts of Cuba for a reasonable price. There is also a water dispenser that you can use for free which is a bonus.
    England, Female, 31-40
  • 8.3


    05 Jun 2018
    The owners of this hostel are so friendly and helpful with everything. Cubans are really down to earth. The hostel is in a good location by the university and bus stops. Excellent value for money. It is a quieter hostel if that is what you want. No lockers but you have to be let in by the family so it is no problem. I would stay here again.
    England, Male, 25-30
  • 8.3


    26 Apr 2018
    Eric was very friendly and welcoming and although the room is a little hot, it’s a lovely casa a little way out from old Havana, gives a chance to see the real Cuba away from the more touristic centre. Would stay again as good value for money too
    England, Female, 18-24
  • 7.1

    Very Good

    29 Sep 2018
    OKAY Stay The 4-bed dorm room is clean equipped with a bathroom. The hostel is close to University of Havana, 2 min walk to cafeteria and restaurants, 5-7 min walk to WiFi hotspot, telecommunication company (where u can buy WiFi card), Casa de cambio (currency exchange) and the world famous ice cream shop. However, the hostel is pretty far from the Central Park, major historical sites and museum (3-4 km away). Since my friend and I don’t speak Spanish, it is a bit hard for us to communicate w
    Hong Kong, Female, 18-24
  • 6.9


    26 Apr 2018
    I stay one night there since the hostel I want is fully booking that day. It’s a really basic hostel. I wouldn’t say it’s bad or good. But if I have choice,I will stay others instead.
    Taiwan, Male, 31-40
  • 6.0


    23 Aug 2018
    Eric is really money hungry. He tried to promote the transport but i didn't take, he treat me as transparent after. Also, I need to remind him to change me money but he still forgot. Same price hostel can stay more close to city center.
    Australia, Female, 31-40
  • 4.9


    13 Oct 2018
    My boyfriend and I stayed here for 4 nights to start off our 2-week holiday in Cuba. The property itself is very far away from Havana Old Town where all other tourists stayed. We were told our area was not safe to walk around in at night, and it was a 30 minute walk from the city centre any the "nicer" parts of Havana. We didn't get a key for the front door OR our own room, which make us feel particularly happy leaving our belongings etc. We wouldn't recommend the hostel as you get much better.
    Germany, Female, 25-30
Read all reviews


  • Free City Maps
  • Free Parking
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Ceiling Fan
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Jobs Board
  • Outdoor Terrace
  • Parking
  • Utensils
  • 24 Hour Reception
  • Airport Transfers
  • Bicycle Hire
  • Express check-in / out
  • Housekeeping
  • Late check-out
  • Luggage Storage
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Cafe
  • Board Games