Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Hostel Caracol offers a range of accommodation including private rooms and dorm accommodation. We also have FREE internet terminals and FREE WiFi as well as lockers, laundry service, FREE citybike hire, a self-catering kitchen and a small coffee shop. We also offer a free luggage storage service.

We have teamed up with the nearby to offer the tours and services directly from the Caracol reception. These tours and services include - Thermal spring mountain biking tour, trips to the Purace Volcano and National Park as well as the Silvia Indigenous market. Private transport is also available to a number of destinations including Tierradentro, San Agustin and Salento.

Please Note:
Our reception is open 24 hours a day and there is also 24 hour access. We also offer a luggage storage facility (free of charge) for those wishing to visit the nearby attractions including San Agustin, Tierradentro and Purace national park. Our staff are on hand to answer all of your questions about trip around Colombia. View House Rules

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Reviews & Ratings

  • Value For Money 9.1

  • Security 9.7

  • Location 9.7

  • Staff 9.0

  • Atmosphere 8.3

  • Cleanliness 8.7

  • Facilities 8.0

Latest Reviews

  • 10.0


    26 Jan 2019
    Very good hostel with amazing vegan cake!
    Switzerland, Mixed Group, 18-24
  • 9.1


    15 Dec 2019
    Cheap and located near main points of interest. Basic but nice, good value for money.
    France, Couple, 31-40
  • 9.1


    10 Mar 2019
    Great hostel right in the heart of the Old Town. Easy access to all the sights and a really cheap taxi journey to the bus station. The Hostel is equipped with a good kitchen and beds are comfy (yet somewhat squeaky). Cafe serves good coffee and there is information about a lot of things to do nearby. The only downside to this hostel we found was the WiFi was pretty slow in the dorms and the roof leaked in the hallway when it rained. Other than that, perfect stay :)
    England, Couple, 18-24
  • 8.9


    31 Jan 2019
    We had a pleasant stay at Caracol - very friendly staff, reasonable facilities for cooking and a nice chilled atmosphere throughout. Would recommend
    Ireland, Couple, 25-30
  • 8.6


    13 Sep 2019
    They told me that no private rooms were available after I had already booked through this website, but everything else was fine.
    USA, Male, 18-24
  • 8.6


    19 Mar 2019
    Very loud if you have a room by the reception. Rooms in the back are nicer and quieter but there’s also no light coming in anywhere ...
    USA, Male, 31-40
  • 8.6


    14 Mar 2019
    Nice place . But service really really so so .
    China, Male, 41+
  • 8.3


    07 Jul 2019
    Dorms can get a bit musty through the day due to the lack of windows but they air out if the doors are left open for a bit. Brilliant location and very clean. Coffee shop does great coffee! Staff were very friendly and helpful, and the free bikes are a great idea. Would be nice to have lockers in the rooms rather than in the communal area, but it still felt very safe and secure. Thanks for a lovely stay!
    England, Female, 31-40
  • 7.7

    Very Good

    17 Apr 2019
    Location was great. Free computers and bikes for guests. Breakfast not included but attached cafe makes a tasty mini-quiche and coffee. Not much of a social atmosphere and wifi often doesn’t work if you are in the last room after the kitchen. Good for a short city visit.
    Canada, Female, 41+
  • 7.1

    Very Good

    22 May 2019
    The room was really loud and bright, we had to move room as my roomate got bitten in the bed several times so i didnt want stay there..everything looked clean ttho and the staff were nice , wifi was working
    Hungary, Female, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Breakfast Not Included
  • Common Room
  • Hot Showers
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Cafe