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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
8.6
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Hostel Caracol offers a range of accommodation including private rooms and dorm accommodation. We also have FREE internet terminals and FREE WiFi as well as lockers, laundry service, FREE citybike hire, a self-catering kitchen and a small coffee shop. We also offer a free luggage storage service.

We have teamed up with the nearby PopayanTours.com to offer the tours and services directly from the Caracol reception. These tours and services include - Thermal spring mountain biking tour, trips to the Purace Volcano and National Park as well as the Silvia Indigenous market. Private transport is also available to a number of destinations including Tierradentro, San Agustin and Salento.

Please Note:
Our reception is open 24 hours a day and there is also 24 hour access. We also offer a luggage storage facility (free of charge) for those wishing to visit the nearby attractions including San Agustin, Tierradentro and Purace national park. Our staff are on hand to answer all of your questions about trip around Colombia. View House Rules

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Reviews & Ratings

  • Value For Money 9.0

  • Security 9.6

  • Location 9.8

  • Staff 8.5

  • Atmosphere 7.6

  • Cleanliness 8.0

  • Facilities 7.6


Latest Reviews

  • 9.4

    Superb

    29 Feb 2020
    Nice hostel located in the center of Popayan, easy access to everything you need and only about 30 minutes walk from the bus depot
    France, Couple, 41+
  • 9.1

    Superb

    15 Dec 2019
    Cheap and located near main points of interest. Basic but nice, good value for money.
    France, Couple, 31-40
  • 8.6

    Fabulous

    09 Jan 2020
    We liked our stay here even though my boyfriend had a minor bedbug situation. they reacted quickly and thoroughly, so it was all good! The staff is friendly and the Coconuco bike tour we booked through them was fun. The seating area in front of the reception is good to meet people. Dorms were clean.
    Switzerland, Couple, 25-30
  • 8.6

    Fabulous

    13 Sep 2019
    They told me that no private rooms were available after I had already booked through this website, but everything else was fine.
    USA, Male, 18-24
  • 8.3

    Fabulous

    11 Mar 2020
    Coffee in the Café is great, nice place to work/chill cafe-style. The hostel doesn't really offer that much next to that. Bed was hard and pillows cheap (private room 4) but ok to sleep in.
    Netherlands, Couple, 25-30
  • 8.3

    Fabulous

    07 Jul 2019
    Dorms can get a bit musty through the day due to the lack of windows but they air out if the doors are left open for a bit. Brilliant location and very clean. Coffee shop does great coffee! Staff were very friendly and helpful, and the free bikes are a great idea. Would be nice to have lockers in the rooms rather than in the communal area, but it still felt very safe and secure. Thanks for a lovely stay!
    England, Female, 31-40
  • 7.7

    Very Good

    17 Apr 2019
    Location was great. Free computers and bikes for guests. Breakfast not included but attached cafe makes a tasty mini-quiche and coffee. Not much of a social atmosphere and wifi often doesn’t work if you are in the last room after the kitchen. Good for a short city visit.
    Canada, Female, 41+
  • 7.4

    Very Good

    11 Feb 2020
    Pro: The Coffee is good and the stuff was nice and helpful. Contra: I had bedbug bites on my legs after one night and the bathrooms were not really clean.
    Germany, Female, 25-30
  • 7.1

    Very Good

    21 Feb 2020
    The bathroom was dirty but all in one was the hostel alright.
    Germany, Female, 18-24
  • 7.1

    Very Good

    22 May 2019
    The room was really loud and bright, we had to move room as my roomate got bitten in the bed several times so i didnt want stay there..everything looked clean ttho and the staff were nice , wifi was working
    Hungary, Female, 31-40
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Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Bicycle Parking
  • Breakfast Not Included
  • Common Room
  • Hot Showers
  • Security Lockers
  • Self-Catering Facilities
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Cafe


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