Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

In case of no show we will charge the 100% of the reservation to your credit card.

Additional Terms and Conditions

Para garantizar las reservas de 8 huéspedes o más, el establecimiento exige el pago por adelantado de un depósito correspondiente al 50% del importe total de la estancia. Una vez efectuada la reserva, el establecimiento se pondrá en contacto con los huéspedes para proporcionarles la información necesaria.

Este suplemento no se incluye de forma automática en el importe total de la reserva.

Normativa fiscal del país:
De acuerdo con las leyes fiscales del país, todos los ciudadanos chilenos (y los extranjeros residentes en el país) deben abonar un suplemento del 19% en concepto de IVA.
Para acogerse a la exención del pago de dicho suplemento del 19% en concepto de IVA, se deberá realizar el pago en USD y presentar una fotocopia de la tarjeta de inmigración y del pasaporte. Si se efectúa el pago de la estancia en moneda local, deberá abonarse dicho suplemento. En caso de no presentarse en el establecimiento, la factura se emitirá en moneda local y estará sujeta al suplemento en concepto de IVA.
Este suplemento en concepto de IVA no está incluido en las tarifas del establecimiento y debe abonarse aparte.

Informa a Hostal Casaltura con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Los niños solo pueden alojarse en habitaciones privadas, no en habitaciones compartidas.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hostel Casaltura

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Hostel CasAltura is located in an old Chilean family house built in 1911, which has more than 100 years of history. It is a beautiful property, well preserved and with excellent architecture; personally, administered by the founder's Great-granddaughter.
Our location is excellent in the heart of the city, allowing you to walk around the main places of interest. Great option for travelers interested in visiting the historic center, the museums, the architecture and other points of interest. If yours is not walking, 4 stations of the Santiago Metro are adjacent to the Hostel. We are located just 30 minutes from Santiago Airport by vehicle.
We have 19 high quality rooms suitable for all types of travelers, which will provide you with a very rewarding accommodation. We have double matrimonial, single, double twins, triple and shared rooms; with private or shared bathroom of your choice. Breakfast is included in all reservations.

The common leisure spaces are wide; We have a reading room, a large dining room and an excellent garden terrace where you can share a meal, rest and even work relaxed. It has a privileged view of the city of Santiago and is a symbol of our hostel.
Among the services we offer you will fine, Filtered Water, Hot Water, Coffee and free use of our kitchen are available. Also, the use of computers, book exchange, WI-FI, lockers in the shared rooms and for a small fee a laundry service. In addition, as a Hostel, we offer orientation and give practical advice about the city, our receptionists will give you all the necessary information to guide you in the city, we recommend tours both within the city and its surroundings and we offer an airport shuttle service. Guests will also find numerous restaurants within walking distance of the property.
The representative characteristic of our Hostel is undoubtedly the atmosphere of tranquility and cordiality that we offer our guests, a place where you will feel at home.
We have a 24-hour reception. Our staff manages a second language to better serve their guests.
We are waiting for you in Casaltura where you will have an excellent experience with all the characteristic comforts of our Hostel and the help of our Staff. View House Rules

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.6

  • Location 9.6

  • Staff 9.2

  • Atmosphere 8.4

  • Cleanliness 9.2

  • Facilities 8.4

Latest Reviews

  • 10.0


    06 Mar 2020
    Lovely space in the centre of the city, walking distance to central market and Plaza de Armas. Really friendly staff. Favourite bit was the roof terrace garden.
    England, Female, 31-40
  • 10.0


    26 Dec 2019
    Not one problem. Staff was very accommodating and friendly. Very centrally located and within a decent walking distance from all to see in Santiago. Clean and spacious, especially the terraza or terrace. Can be noisy from the street so bring earplugs to sleep. Free continental breakfast was just that. Used the laundry service and it was as promised. Would like to thank Priscilla for tolerating my questions and suggestions for restaurants. Great stay!
    USA, Male, 41+
  • 10.0


    25 Dec 2019
    Very charming hostel. The people will make you feel like you're part of their family. It was my best hostel experience to date
    USA, Male, 41+
  • 9.4


    06 Dec 2019
    Nice hostel in Santiago, always very clean. Amazing rooftop terrace. Brekky could be a bit better, but apart from that I loved the stay here. Would come back.
    Germany, Male, 18-24
  • 9.4


    22 Nov 2019
    Really nice building with super friendly staff. Stayed there during the riots and they made us feel super safe and showed us many things to do.
    Switzerland, Couple, 31-40
  • 9.4


    02 Oct 2019
    Beautiful building. Location is good as close to metro and easy walking distance to downtown. Free water and coffee all day. Breakfast is a bit basic. WiFi reach was poor in our room (9).
    Scotland, Couple, 25-30
  • 9.4


    30 Jun 2019
    Great stay in Casaltura, Santiago. Was visiting for a conference and the place is really well located. Staff were really helpful and accommodation was lovely. Only negative aspect was insulation : there are heaters in ever room but, as it is an old building, it is very drafty. But otherwise, a great place.
    Ireland, Male, 31-40
  • 8.6


    19 Jan 2020
    Very helpful staff, beautiful building, walking distance to everything. I had an upstairs room in the corner which was relatively quiet. The room would have been better with an ensuite bathroom, but I still had my own private bathroom across the hallway.
    Canada, Female, 41+
  • 8.3


    16 May 2019
    Staff were nice but worst showers we had in our whole month of travelling. The hot water pressure was so bad it was just a trickle of water. Also they had 2 cats that live at the hostel. I had to take antihistamines all week as I’m allergic to cats. They really need to mention the cats when advertising the hostel.
    Australia, Female, 41+
  • 7.7

    Very Good

    20 Jan 2020
    Great staff! No air conditioning, which made for a very uncomfortable stay during the heat. Considering the price we paid for a room, this really should be included. The rooftop was great. Nice convenient location.
    Australia, Couple, 31-40
Read all reviews


  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Adaptors
  • Book Exchange
  • Fridge/Freezer
  • Iron / Ironing Board
  • 24 Hour Reception
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Wi-Fi