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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

1) Cancellation must be 1 week prior to check in date and we charge 10% of full amount
2) For no show we charge 50% of full amount

Additional Terms and Conditions

Security deposit of 20â'¬ per member of the group

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/10

Hostel Era

Book more than 7 days in advance for Free Cancellation.
7.1
  • Wonderful Location
  • Helpful Staff
  • Good Cleanliness
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Property Description

Hostel Era is located on the first floor with a separate entrance. We have a wonderful location on the streets Fuencarral and San Mateo, close to the best shops, bars, restaurants, nightclubs and museums in Madrid.

We are also just 50-meters from the Metro 'Tribunal'. The hostel has a communal kitchen with microwave and refrigerator (no cooker or cooktop available) for you to prepare basic meals and a comfortable lounge with free internet and the breakfast is served from 8 a.m. to 10 a.m.

Nice atmosphere and friendly staff are here to make your stay as comfortable as possible.

Please Note:
Check in Time: 12:30pm
Check out Time: 11am

Credit Cards Accepted as payment upon arrival
Breakfast Included

Taxes Included.
Cancellation Policy: 72 hours View House Rules

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Reviews & Ratings

  • Value For Money 6.6

  • Security 7.4

  • Location 8.8

  • Staff 6.8

  • Atmosphere 6.6

  • Cleanliness 6.6

  • Facilities 6.7


Latest Reviews

  • 9.7

    Superb

    14 Sep 2019
    The staff are amazing so friendly especially Willy. Rooms are basic but get what you pay for, amazing location. Free breakfast is toast coffee cakes and jam. I would stay here again and did for over a week
    England, Female, 18-24
  • 9.1

    Superb

    13 Jul 2019
    I loved this hostel as it is located in a very good point and everything is so close! Nice staff and we had aircon! Couldnt be happier!
    Mexico, Male, 25-30
  • 8.6

    Fabulous

    12 Sep 2019
    Everything was very good except for the fact that I was in a room next to reception and the living room and at midnight there were conversations taking place as if it was daytime.
    Spain, Male, 31-40
  • 8.0

    Fabulous

    16 Oct 2019
    The location of this hostel is perfect, it is in town and 2 min walk from a metro station and The Museum of History of Madrid Would definitely recommend this place for who have a lower budget and also enjoy city life. Thank you for helpful staff who helped me with a awkward phone call trying to hear an address of a place as I didn't speak Spanish.
    Wales, Male, 25-30
  • 7.7

    Very Good

    25 Jan 2019
    Guys, ya'll need to fix those showers. I sh*t you not, I was the only one having a shower, and it was still literally just dribbling out of the shower head, absolutely 0 water pressure. And they're hand held shower heads, but you don't have brackets for them, so you have to constantly hold the head to shower yourself?! Price is a bit much. for what I paid for an 8 bed mixed dorm, I got a 4 bed dorm with an ensuite and phenomenal water pressure in PARIS.
    Australia, Female, 18-24
  • 7.1

    Very Good

    05 Apr 2019
    It was good but no hot water in the shower
    Israel, Male, 18-24
  • 6.6

    Good

    09 Nov 2019
    Basic hostel. Stay here to be in a great location and save some money over the more expensive ones.
    USA, Male, 31-40
  • 5.7

    Rating

    09 Nov 2019
    Dirty beds and sheets Poor breakfast service Too expensive for the quality provided
    Tunisia, Male, 25-30
  • 5.1

    Rating

    24 Oct 2019
    Llegamos muy temprano en la mañana 3am, dos chicas solas. Entendimos que el check in se hacia después de las 12 pm pero el recepcionista tuvo muy mala predisposición en ayudarnos. Nos cobraron por quedarnos en la recepción, aún cuando nos dimos cuenta que la habitación estaba lista no nos dejó entrar. Por otro lado la señora de limpieza fue muy mal educada y prepotente. Nunca tocó la puerta al entrara en la habitación, cerró el baño y respondió de muy mala manera.
    Argentina, Female, 25-30
  • 4.0

    Rating

    28 Jun 2019
    Smelly, bad showers, no locks on the doors. This would have been ok, we are not picky. However, after our first night, we woke up with tons of bites. We thought it was bed bugs so we left the hostel and did not get a refund. What concerned me was how the staff handled it: when we said there might be bed bugs they didn't move us to a new room, didn't inspect our beds, etc. I have stayed in many hostels and had run ins with bed bugs before and it has always been taken way more seriously.
    USA, All Female Group, 18-24
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Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free WiFi
General
  • Air Conditioning
  • Hair Dryers
  • Hot Showers
  • Security Lockers
  • Self-Catering Facilities
Services
  • 24 Hour Reception
  • Internet Access
  • Laundry Facilities
  • Luggage Storage


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