Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

1) Cancellation must be 1 week prior to check in date and we charge 10% of full amount
2) For no show we charge 50% of full amount

Additional Terms and Conditions

Security deposit of 20â'¬ per member of the group

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hostel Era

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Brilliant Staff
  • Awesome Cleanliness
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Property Description

Hostel Era is located on the first floor with a separate entrance. We have a wonderful location on the streets Fuencarral and San Mateo, close to the best shops, bars, restaurants, nightclubs and museums in Madrid.

We are also just 50-meters from the Metro 'Tribunal'. The hostel has a communal kitchen with microwave and refrigerator (no cooker or cooktop available) for you to prepare basic meals and a comfortable lounge with free internet and the breakfast is served from 8 a.m. to 10 a.m.

Nice atmosphere and friendly staff are here to make your stay as comfortable as possible.

Please Note:
Check in Time: 12:30pm
Check out Time: 11am

Credit Cards Accepted as payment upon arrival
Breakfast Included

Taxes Included.
Cancellation Policy: 72 hours View House Rules

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Reviews & Ratings

  • Value For Money 7.2

  • Security 7.5

  • Location 9.0

  • Staff 7.4

  • Atmosphere 6.9

  • Cleanliness 7.0

  • Facilities 6.9

Latest Reviews

  • 10.0


    23 Aug 2018
    Awesome hostel. I'd stay here any day!
    USA, Male, 18-24
  • 9.7


    12 Sep 2018
    The place very well located. Everything is fine according to the price. The only bad thing are the metal-bunchbeds they make a lot of noise wen sleepers move.
    Chile, Male, 31-40
  • 9.1


    13 Jul 2019
    I loved this hostel as it is located in a very good point and everything is so close! Nice staff and we had aircon! Couldnt be happier!
    Mexico, Male, 25-30
  • 8.0


    03 Jan 2019
    The staff was really helpful in telling us where to go! The showers were a bit weird but other than that the hostel had everything we needed. In the perfect location - walking distance to everything!
    Canada, Female, 18-24
  • 7.7

    Very Good

    25 Jan 2019
    Guys, ya'll need to fix those showers. I sh*t you not, I was the only one having a shower, and it was still literally just dribbling out of the shower head, absolutely 0 water pressure. And they're hand held shower heads, but you don't have brackets for them, so you have to constantly hold the head to shower yourself?! Price is a bit much. for what I paid for an 8 bed mixed dorm, I got a 4 bed dorm with an ensuite and phenomenal water pressure in PARIS.
    Australia, Female, 18-24
  • 7.1

    Very Good

    05 Apr 2019
    It was good but no hot water in the shower
    Israel, Male, 18-24
  • 6.9


    19 Jan 2019
    Location is good, near to El Retiro and museums, good restaurants and bars. Dorms are nice and clean and facilities are ok. A simple but nice breakfast is included. Showers are not the best. There are no much hostel activities going on.
    Colombia, Female, 25-30
  • 6.3


    16 Nov 2018
    The hostel had very comfy beds, however the room was quite cold and there was plaster from the ceiling falling down onto the top bed, we also found a loaf of stale bread under our bed and some other things. The showers were cold and there wasn’t much pressure. It’s not the worst place to spend the night if you’re stuck but would probably not choose this over any other hostel in Madrid.
    Latvia, All Female Group, 18-24
  • 5.4


    02 Nov 2018
    Not a very good vibe. The staff arent welcoming... pretty much just ask you to pay and show you your room. Did not feel comfortable here at all. Also WAY too expensive for what it is.... only good thing is the location.
    Canada, Female, 18-24
  • 4.0


    28 Jun 2019
    Smelly, bad showers, no locks on the doors. This would have been ok, we are not picky. However, after our first night, we woke up with tons of bites. We thought it was bed bugs so we left the hostel and did not get a refund. What concerned me was how the staff handled it: when we said there might be bed bugs they didn't move us to a new room, didn't inspect our beds, etc. I have stayed in many hostels and had run ins with bed bugs before and it has always been taken way more seriously.
    USA, All Female Group, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Air Conditioning
  • Hair Dryers
  • Hot Showers
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • Internet Access
  • Laundry Facilities
  • Luggage Storage