Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

1) Cancellation must be 1 week prior to check in date and we charge 10% of full amount
2) For no show we charge 50% of full amount

Additional Terms and Conditions

Security deposit of 20â'¬ per member of the group

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hostel Era

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Helpful Staff
  • Good Cleanliness
Read all reviews

Property Description

The new HOSTEL ERA has been completely renovated in JULY 2020 to offer an excellent design, but also to adapt the facilities to the new COVID REGULATION.
As you can see in the photos, the spaces have a wide and clean design, with a great prominence of intense color paintings on paintings and walls.
Each person or group will have their own space where they can feel comfortable and distanced from other guests.
Breakfast is self-service and is available from 08:00 to 10:00 every morning, also respecting personal security measures, and food is presented individually sealed.
The toilets and showers are individual and are located outside the rooms. The rooms are shared and are available in 2 - 4 - 6 - 8 beds, in all cases bunk beds.

Each room has a unique design, different from all the others, youthful, fun and safe.
Next to each bed you will find a bedside table with reading lamp and plugs for personal use

We have reduced the capacity by 35%, and in all environments you can see the ground marked with the recommended social distance. We also promote the use of masks and the use of HIDRO GEL, which is available at various points in the interior. Customer safety is our priority. View House Rules


Hostel Era is as colourful as it is lively – we've got walls covered in graffiti and funky murals. We're not all style, no substance, though: you'll also find essentials like free breakfast and a simple, communal kitchen made up of a microwave, griddle and fridge for meals in. We've got a comfy lounge where you can chit-chat with other travellers or spend a little time using the free Wi-Fi to update your profile with those envy-inducing photos you took of Madrid's top spots.


We're on the grand streets of Fuencarral and San Mateo, a 5-minute walk from the LGBT-friendly clubs of the cool Chueca neighbourhood. You can stroll to the Royal Palace of Madrid in 20 minutes – that's how central we are! The Tribunal metro stop 120 metres away, so exploring the rest of the city, or coming in from Madrid–Barajas Airport, is simple. If you've just got off a flight, hop on Line 8 to Nuevos Ministerios, switch to Line 10 towards Puerta del Sur and get off at Tribunal.

Rooms and Dorms

In one of our comfy mixed dorms, you'll have a locker to keep your backpack in. There's heating for the winter months and air con for the summer, so you'll be comfortable whatever the weather! Didn't pack your hair dryer? You can borrow one from us to use after your hot shower.

Extras and activities

Our friendly, bilingual staff have one mission: to make your stay go as smoothly as possible. Reception's manned 24/7 by our crew – perfect if you're checking in early or late. Ask them for tips on where to find the tastiest paella, or grab a city map for directions to the sights. Need a transfer to or from the airport? Just let us know! We've also got a housekeeping service to keep the place clean, and luggage storage if you need us to look after your bags on the last day.

View House Rules

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Reviews & Ratings

  • Value For Money 6.3

  • Security 7.7

  • Location 9.0

  • Staff 6.4

  • Atmosphere 6.9

  • Cleanliness 6.7

  • Facilities 6.7

Latest Reviews

  • 9.7


    14 Sep 2019
    The staff are amazing so friendly especially Willy. Rooms are basic but get what you pay for, amazing location. Free breakfast is toast coffee cakes and jam. I would stay here again and did for over a week
    England, Female, 18-24
  • 9.1


    13 Jul 2019
    I loved this hostel as it is located in a very good point and everything is so close! Nice staff and we had aircon! Couldnt be happier!
    Mexico, Male, 25-30
  • 8.6


    12 Sep 2019
    Everything was very good except for the fact that I was in a room next to reception and the living room and at midnight there were conversations taking place as if it was daytime.
    Spain, Male, 31-40
  • 8.0


    16 Oct 2019
    The location of this hostel is perfect, it is in town and 2 min walk from a metro station and The Museum of History of Madrid Would definitely recommend this place for who have a lower budget and also enjoy city life. Thank you for helpful staff who helped me with a awkward phone call trying to hear an address of a place as I didn't speak Spanish.
    Wales, Male, 25-30
  • 7.1

    Very Good

    05 Apr 2019
    It was good but no hot water in the shower
    Israel, Male, 18-24
  • 6.6


    09 Nov 2019
    Basic hostel. Stay here to be in a great location and save some money over the more expensive ones.
    USA, Male, 31-40
  • 5.7


    09 Nov 2019
    Dirty beds and sheets Poor breakfast service Too expensive for the quality provided
    Tunisia, Male, 25-30
  • 5.1


    24 Oct 2019
    Llegamos muy temprano en la mañana 3am, dos chicas solas. Entendimos que el check in se hacia después de las 12 pm pero el recepcionista tuvo muy mala predisposición en ayudarnos. Nos cobraron por quedarnos en la recepción, aún cuando nos dimos cuenta que la habitación estaba lista no nos dejó entrar. Por otro lado la señora de limpieza fue muy mal educada y prepotente. Nunca tocó la puerta al entrara en la habitación, cerró el baño y respondió de muy mala manera.
    Argentina, Female, 25-30
  • 4.0


    28 Jun 2019
    Smelly, bad showers, no locks on the doors. This would have been ok, we are not picky. However, after our first night, we woke up with tons of bites. We thought it was bed bugs so we left the hostel and did not get a refund. What concerned me was how the staff handled it: when we said there might be bed bugs they didn't move us to a new room, didn't inspect our beds, etc. I have stayed in many hostels and had run ins with bed bugs before and it has always been taken way more seriously.
    USA, All Female Group, 18-24
  • 4.0


    10 May 2019
    Spain, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Air Conditioning
  • Hair Dryers
  • Hot Showers
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • Internet Access
  • Laundry Facilities
  • Luggage Storage