Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hostel La Isla Playa del Carmen

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Good Cleanliness
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Property Description

Hostel la isla is the only hostel with an unbeatable and spectacular sea view in front of the paradisaical beaches of Caribbean sea. We have a direct access to the beach, down stairs of the hostel, with a unique location in the heart of Playa del Carmen, surrounded by restaurants and bars, the perfect place to meet people and enjoy the tourist attractions and enjoy a relaxed atmosphere.

We are located right above Señor Frogs, in front of the Cozumel Cruise Terminal, one block from 5th Avenue that is the heart of the city, just 5 minute walk from the main ADO bus station where you can find a 24-­ hour stores, craft shops, restaurants, coffee shop, spas , souvenirs and more.

Our rooms are clean, comfortable beds and lockers for each guest, some rooms have ocean view, with 4, 6 and 8 beds and shared bathrooms. The breakfast is included, free WI-­FI and common area, We have equipped kitchen, refrigerator, microwave oven and 24 hour security.

Hostel La Isla Playa del Carmen Policies and Conditions

Cancellation policy: 24h before arrival

Check in from 15:00.
Check out before 12:00.

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes not included - 15.00%
Breakfast included.


The reception is open 24 hours per day.
No curfew.
We do not accept customers younger than 18 years of age. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 6.6

  • Security 7.4

  • Location 8.6

  • Staff 7.1

  • Atmosphere 5.7

  • Cleanliness 6.3

  • Facilities 4.6

Latest Reviews

  • 10.0


    26 Jun 2019
    Solid enough for the price. Fantastic location. Staff are friendly. Great deck.
    Canada, Female, 41+
  • 9.4


    03 Oct 2018
    Relaxed hostel with helpfull staff and perfect location. 4 bed dorm was really spacious and had AC. Nothing to complain!
    Netherlands, Couple, 25-30
  • 8.9


    14 Dec 2018
    I will be coming back here the next time i stay in Playa. It was centrally located and has everything we were looking for...including walk down access to the northern beaches which are amazing!
    USA, Couple, 31-40
  • 7.4

    Very Good

    04 Jan 2019
    Hard to initially find the door to enter this hostel. Ensuite bathrooms are shared with 10 beds and all have a toilet, shower combo so if you only need to use the toilet you could be waiting awhile, would be nice if they had a couple toilet only bathrooms Staff did keep it quite clean compared to other places. Mattresses could be upgraded or at least broken slats on bed replaced so you are not falling through the soft bed. Location can not be best for beach access or 5th ave.
    Canada, Couple, 41+
  • 7.1

    Very Good

    09 Nov 2018
    Location right at the beach, first floor of an appartement building next to the ferry terminal . Roof top terrace with 60% view inside the busy ferry terminal and 40% ocean view. It gets noisy in the evening, because of tourist program on the nearby plaza and the beach bar downstairs. Staff was always friendly, nice and helpful! Almost no traveller atmosphere. Many beds are saggy. Breakfast: coffee, pre-toasted toast bread and jam. All in all worth the cheap price.
    Germany, Male, 25-30
  • 6.6


    25 Oct 2018
    Great location, close to beach and main area of town but bear in mind the noise if you want to relax. Not much atmosphere and one of the guys working there was a bit strange. Breakfast not great.
    Ireland, Mixed Group, 25-30
  • 6.0


    12 Mar 2019
    Location is good, just next to ferry terminal and Ado bus station. No atmosphere, even though they have a really nice terrace facing the sea. Loud music in a bar downstairs. I did not like additional fee I had to pay to leave my bag at the hostel (100 pesos!!!!) for a few hours after check out. I have never experienced that in a hostel and Ive been to quite a few. Later I checked it is cheaper to leave the bag at ADO bus station close by.
    Lithuania, Female, 25-30
  • 6.0


    23 Oct 2018
    Good location, good wifi. Everything else meh
    Australia, Male, 18-24
  • 3.7


    04 Nov 2018
    Charged us more than what hostele world said. Horrible customer service. We had to pay the walk in price not the online price. The only good part was they has lots of fans in the room.
    USA, Couple, 18-24
  • 3.4


    17 Feb 2019
    Staff were trying to say cash only on our arrival. Weren’t given lockers for baggage. You don’t get a key for our room. Zero privacy as other people staying at the hostel would come in and use our toilet facilities at 12PM waking you up.. The shower flooded the bathroom after a quick 5 minute shower. A lady flooded the whole Hostel. Including wetting my bag, clothes and nearly destroyed my passport which staff didn’t care to acknowledge. Aircon doesn’t work. Place was Very dirty!!
    Australia, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Adaptors
  • Air Conditioning
  • BBQ
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Meeting Rooms
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Cafe
  • Wi-Fi