Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 3 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellations or modifications must be notified via e-mail (we cannot accept cancellations or modifications over the phone.) Taking into account the inconvenience that cancellations and “no-shows” present us, we find ourselves obligated to consider the following penalties:
• Up to 30 days prior to the check-in date, guests are returned their respective prepayments, free of charge.
• Between 30 and 15 days before, claiming 50% of the total booking value.
• 15 days or less, claiming 100% of the total reservation
• NO SHOWS will be charged for the complete price of one night stay.

Additional Terms and Conditions

It must be paid 50% minimum 30 days before arrival.
the other 50% is paid at check in.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hostel Natales

Book more than 14 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Natales Hostel haswifi 24 hours a day, a television, a small bar for happy hour and snacks, as well as resting / reading spaces. View House Rules

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Reviews & Ratings

  • Value For Money 7.9

  • Security 8.9

  • Location 8.5

  • Staff 8.4

  • Atmosphere 7.2

  • Cleanliness 7.6

  • Facilities 7.2

Latest Reviews

  • 10.0


    28 Nov 2019
    GREAT stay! I loved every part of this hostel. I will definitely come stay here in the future.
    USA, Male, 18-24
  • 8.9


    24 Dec 2018
    Don't know why it's rated so low. We had a good experience even if it wasn't the most lively hostel.
    USA, All Male Group, 18-24
  • 8.6


    27 Dec 2019
    Very relaxing after our hike.
    Australia, Female, 25-30
  • 8.3


    04 Jan 2020
    Central location, clean rooms and friendly/helpful staff. Would recommend this hostel as a god place to stay
    England, Male, 41+
  • 8.3


    16 Jan 2019
    Clean hostel in a central location. The rooms were too warm though and the breakfast is pretty basic (more so than other hostels). If you want a quiet place to rest after hiking then stay here.
    Ireland, Female, 25-30
  • 8.3


    12 Jan 2019
    Only stayed one night whilst preparing for a trip to TdP. Clean and comfortable double room. Like everything in patagonia overpriced for what you get. Evening was very quiet in spite of lots of lovely communal areas... Perhaps we stayed on a less busy night but at least we slept well!
    England, Female, 25-30
  • 8.0


    21 Feb 2019
    If you've got a roller suitcase and a preference for restaurants, then this is the place for you. Very clean and quiet, receptionists speak english. Backpackers will be turned off by the lack of a kitchen/fridge/social atmosphere.
    Canada, Male, 18-24
  • 7.7

    Very Good

    08 Jan 2019
    Nice quiet hostel with chilled atmosphere. Long walk to bus station though and nowhere to lock valuables.
    England, Male, 41+
  • 6.3


    06 Feb 2020
    main issue was that the shower DID NOT HAVE A WINDOW OR A VENT. It was, consequentially constantly wet after one shower and the walls show this has been a problem before (with small parts of it sporting some mold). Even worse the bathroom door didn’t close properly (wonder what they do when more than one person stays in this room), and my room constantly smelled like a wet and slightly molded bathroom. Also, no backpackers in the shared space, was kind of boring. For the price i guess it’s ok
    Israel, Male, 25-30
  • 3.1


    03 Mar 2020
    If you plan on going to Torres Del Paine and camping I would not stay here. This hostel does NOT give you kitchen access. It makes it impossible to prep meals for backpacking in the park. Food is very expensive in town, so it's better to get a hostel where you can make your own food. I asked for hot water to make tea and they said I had to pay for it. Upon check in they have their own exchange rate higher than normal and tried to charge us $20 more than the website. Dirty and run down rooms!
    USA, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Adaptors
  • Hair Dryers
  • Meeting Rooms
  • Airport Transfers
  • Housekeeping
  • Internet Access
Food & Drink
  • Bar