Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Group Bookings are always to be paid in advance.
50% of the total amount is required to confirm the reservation. The balance will be paid 4 weeks before arrival. The booking can be cancelled or modified free of charge at least 3 weeks before arrival. If cancelled later, charges will be applied by hostel up to full cost of reservation. In case of no show hostel will charge cancellation fee of whole reservation and your reservation will be cancelled.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Don’t worry, you can now modify or cancel your booking completely free of charge.

We are currently following all procedural advice from local governments and taking every necessary measure to ensure your safety, comfort and happiness.
- We are up to speed with local government guidelines, advices from WHO and the CDC.
- Deep cleaning throughout our hostels has been increased.
- We offer sanitization in all common areas and public spaces.

Are you familiar with the Hostel One Concept? For us, it’s all about the experience, and this has led us to be recognized with several awards….. multiple times.

With full hearts we announce that we are arriving with our second hostel in Madrid. This time with a hostel that is more alternative, located in the progressive, hipster and Hygge district of the city. This neighborhood is a local favorite for its cool and hip vibes. Like our other hostels, we will be offering amazing experiences by combining the know-how, familiar warmth, friendly and family atmosphere of the hostel with the trendy vibes of the neighborhood - MALASAÑA.

In our hostel you would be able to join the Hostel One Chain Lifestyle but with its own personality – a result of our hospitality-oriented team and our traveler souls – mixed with the authenticity of the local life offered by the area and the easy access by foot to the most emblematic attractions of the city.

We are going to ensure that you will have an unforgettable time with us in our modern and brand new property. There is a lot we can tell you about our facilities, but skipping all the “must-have” things that we offer, we can tell you that you are going to love our 60m2 patio and how we enjoy under the sun in a Spanish way!

And… as with the other hostels in our chain, we offer: our free family dinners, daily activities, nights out and get-togethers, day trips, etc. You just need to come and discover it!

Hostel One Madrid Policies and Conditions:

Check in from 13:00 to 00:00.
Check out from 00:00 to 11:00.

Cancellation policy: 48h before arrival. Payment upon arrival by cash, credit cards and debit cards. This property might pre-authorize your credit card.

- Maximum age 45 years old
-Maximum stay 15 days. It cannot be extended or re-booked.

Taxes included.
Breakfast not included.

Reception: Open 24 hours
No curfew.
Surcharge credit card payments 4%. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.2

  • Security 8.2

  • Location 8.8

  • Staff 8.5

  • Atmosphere 8.0

  • Cleanliness 9.1

  • Facilities 8.2

Latest Reviews

  • 10.0


    05 Feb 2021
    Great hostel, very clean and friendly with a nice working kitchen and a great atmosphere. Well stocked in the vicinity of all kinds of shops. The staff are all very pleasant young people. I recommend it without any doubt.
    Italy, Male, 41+
  • 10.0


    14 Aug 2020
    Even though it was only one night that I could stay I really enjoied the time I talked with the people I met there and I had the impression of being in a community or big family.
    Germany, Female, 25-30
  • 10.0


    14 Aug 2020
    Really friendly atmosphere, great vibe!
    Switzerland, Male, 31-40
  • 10.0


    21 Jul 2020
    Amazing, simply amazing!! The hostel was really clean and the beds were confy. Its located in an amazing bohemian neighborhood called Malasaña. The common area has a very homey feeling, and the staff are really nice and welcoming. I will gladly stay here again. Iker Yrigoyen.
    Spain, Male, 18-24
  • 10.0


    18 Jul 2020
    Después de esta cuarentena.. estar allí me hizo sentir en casa!! Excelente hambiente! Graciaaaaaas!
    Mexico, Female, 25-30
  • 9.4


    25 Jul 2020
    One of the best hostels I've ever been too. Great common rooms, a nice kitchen, a nice terrace and very friendly and motivated staff.
    Austria, Male, 18-24
  • 9.1


    06 Aug 2020
    I only stayed for one night before my flight the next day. I want to point out the staff, Carlos and the guys from the reception team were really friendly and helpful with me, even figured out how to solve a problem with my card to be able to explore around in the city. The hostel is located close to San Bernardo and Noviciado Metro Stations but also if you want you can just take a walk to iconic places. I wish I had the chance to stay longer because the hostel has a good and friendly vibe!!
    Costa Rica, Male, 31-40
  • 8.9


    03 Jul 2020
    I stayed there for 3 nights the hostel was very nice and clean the location of the hostel is just awesome everything you must see in madrid is close, Linda and Carlos are very friendly made me feel super welcome thank you all .
    Morocco, Male, 18-24
  • 7.1

    Very Good

    23 Aug 2020
    When I reached to the Hostel was closed despite I paid the reservation, they didn't mind to close the site or even send a note to their guests. I went to Hostel one sungate after a call. The air conditioner made lots of noise and completely made me mad, the whole night I couldn't sleep, I told the receptionist, she didn't care. They put a bed in the corridor to make more money, sometimes you should respect people, money is not that much important. The bed and sheets didn't seem very clean.
    Iran, Female, 25-30
  • 6.6


    20 Aug 2020
    Well, it is basically a cheap place to sleep. It has not a hostel ambiance, if u r traveling for long time and you want to meet new people then is not the place you are looking for. But is an ok place to sleep if u just want a bed to crush in.
    Peru, Male, 31-40
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Cooker
  • Elevator
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2020

    6th, Best solo male hostel

  • 2019

    2nd, Hostel Chain

  • 2019

    1st, Best New Medium Hostel

View all Award Winners