Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, College / University, Stag/Hen/Bachelor Party, Sports Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
  • Good Cleanliness
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Property Description

Welcome to Hostel Pinata! Mi casa es tu casa.

An oasis in the heart of Cancun where you can relax and re-charge your batteries before heading out to enjoy the delights of the local Mercado 28, wonderful local cafes and restaurants, and hop on a bus to enjoy the fantastic beaches and night life that Cancun is famous for.

We treat our guests like family and are proud to have certificates proving the whole place is sanitized to prevent Covid-19 and fumigated to make sure we are bug-free.

Enjoy free wi-fi, clean and comfortable beds, AC in most rooms and en-suite bathrooms. We can't wait to meet you!

Hostel Piñata Policies & Conditions:

Cancellation policy: 24h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 13:00 to 00:00 .
Check out before 11:00 .

Payment upon arrival by cash, credit cards.
The property may pre-authorize your card before the arrival.

Taxes included.
Breakfast not included.

24 Hours Reception
No curfew.
Pet friendly.
Child friendly.
Non smoking. View House Rules

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Reviews & Ratings

  • Value For Money 6.8

  • Security 7.2

  • Location 7.3

  • Staff 7.3

  • Atmosphere 7.0

  • Cleanliness 6.8

  • Facilities 6.3

Latest Reviews

  • 10.0


    27 Aug 2021
    Very nice, would always come back. Love that’s a chill vibe there and not a crazy party hostel as I’m not into that kind of hostels :D
    Germany, Male, 25-30
  • 10.0


    25 Aug 2021
    My favorite hostel of my stay in Mexico! Loved the convenient location & the staff were so much fun & helpful with booking activities! Had a great time at the upstairs bar for ladies night & had an amazing time in Tulum because of this hostel! Would recommend and stay again 100%
    USA, Female, 25-30
  • 10.0


    06 Aug 2021
    I stayed for a week, all good ✨
    Mexico, Female, 25-30
  • 10.0


    22 Jul 2021
    This place is lovely. The staff were very friendly, the room was so clean with great AC and strong WiFi. We used their kitchen, which was spotless, and really enjoyed relaxing in the centre of Cancun. I have to say how amazing the beds are! The mattresses and pillows were so comfortable that I have not slept so well for years, and all the bed linen was very fresh. Great ensuite bathroom too. Thanks and see you soon!
    England, Male, 25-30
  • 8.6


    08 Nov 2021
    Nice little hostel with everything you need, but not more (kitchen, area to wash and dry your laundry, common outside areas with hammocks) Staff was friendly and the atmosphere was also nice. Good wifi. 10 minutes by walk from bus terminal, 5 minutes from a supermarket, it's located in a quiet back alley.
    Germany, Male, 31-40
  • 7.7

    Very Good

    16 Nov 2021
    Good location in downtown, close enough to bus stops and supermarkets. Room and bed were decent. One complaint is that the shower is quite weak and hot water is only available for a limited time in the morning and evening. The very friendly cat that lives there is a bonus.
    England, Male, 18-24
  • 6.3


    07 Dec 2021
    It needs a good clean. The sheets had stains. The shower curtain looked disgusting. Wifi was bad, I couldn't even make a whatsapp call without it dropping when stood next to the router in reception. Hot water was only 1 hour per day I think 8-9am. But most of the guests never showered so it didn't matter. A few old guys living there. And a cat in the kitchen that keeps purring and annoying even the staff.
    England, Male, 25-30
  • 4.6


    29 Dec 2021
    Our reservation was messed up, we booked a room with four people, when we came it was overbooked and we had to stay in ten people room. Was very dissppointed. Not many toilets. Only one toilet for ten people in the room and one outside room only. Always smell like urin
    Norway, Couple, 25-30
  • 3.4


    31 Dec 2021
    No pillows, broken beds, no hot showers, friendly but decent staff, owners not responsible Even though I reserved a private room, it is said that it is impossible because other customers are staying on the day Correspondence is too terrible, never stay
    Japan, Female, 25-30
  • 2.0


    30 Aug 2021
    Chinches por todos lados
    Mexico, Mixed Group, 18-24
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  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Ceiling Fan
  • Cooker
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Self-Catering Facilities
  • Towels Not Included
  • Utensils
  • 24 Hour Reception
  • Luggage Storage