Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Full group amount must be paid 3 weeks prior to arrival. A 25% non refundable deposit will be charged in order to guarantee the room block.

Additional Terms and Conditions

Full group amount must be paid 3 weeks prior to arrival. A 25% non refundable deposit will be charged in order to guarantee the room block.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Great Location
  • Helpful Staff
  • Good Cleanliness
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Property Description

Hostel Playa offers a shared lounge and gardens with hammocks and BBQ facilities. Free Wi-Fi is available. Each functional shared dorm at the Hostel Playa features tiled floors, a fan, storage lockers and free bed linen.
We have a vast experience in the sector and knowledge of the city that we put at the disposition of the guests and travellers to ensure them a great stay within our facilities.

Playa del Carmen ADO Bus Station is a 5-minute walk away, while the ferry port for Cozumel is a 15-minute walk away. In addition, we are near to some of the best attractions of the city such as Grand Riviera Casino, the Aquarium of Playa del Carmen, the Frida Kahlo Museum and the Ice Cream Museum, amongst other top spots in our city.

We have private rooms and shared rooms, with lockers for each bed. Every day our housekeeping staff clean the rooms. Just a 5-minute walk from the beach in Playa del Carmen, Hostel Playa offers a shared lounge and gardens with hammocks and BBQ facilities. Free Wi-Fi is available. Each functional shared dorm at the Hostel Playa features tiled floors, a fan, storage lockers and free bed linen. Guests have access to shared bathrooms.
Hostel Playa’s tour desk offers information about the surrounding area.

Hostel Playa by The Spot Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 15:00.
Check out before 12:00.

Payment upon arrival by cash.

Taxes NOT included - 19.00%
Breakfast NOT included.


No curfew.
We do not accept customers younger than 18 years of age.
Non smoking.
This property might pre-authorize your credit card.
The maximum period of stay is 14 nights. View House Rules

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Reviews & Ratings

  • Value For Money 6.7

  • Security 7.0

  • Location 7.9

  • Staff 6.9

  • Atmosphere 6.4

  • Cleanliness 6.6

  • Facilities 6.6

Latest Reviews

  • 10.0


    18 Mar 2019
    Very clean and good place. They speak english, got private rooms, located very good. Loved it!
    Israel, Male, 18-24
  • 9.1


    10 Feb 2019
    Super friendly and helpful staff! Breakfast in the morning. Kind of like being in a giant treehouse. Would definitely stay again. Just don't expect a great shower lol. Not a big deal for me.
    USA, Female, 25-30
  • 8.6


    19 Jun 2019
    The place and staff we nice, the breakfast want great, they just had bread and peanut butter and some coffee.
    Ireland, Female, 18-24
  • 8.6


    07 Apr 2019
    Good location. Not many people when I was there. So not much atmosphere. But in general, it was good value for the money.
    Spain, Male, 31-40
  • 8.0


    18 Mar 2019
    Perfect Location- 10min Walking to the Beach and Right in Front of walmart Good wifi Matresses aRe really old and dirty Bathroom was ok Walls in the room moldy
    Germany, Female, 25-30
  • 8.0


    22 Feb 2019
    Great staff , showers hot and about 5 blocks to the beach. I think a good few people just live there and work for rent . No AC but was bearable with the fans on
    Ireland, Male, 41+
  • 7.1

    Very Good

    21 Jul 2019
    My standards are pretty low for hostels. I wouldn’t stay here again. Every bed was supposed to have a fan but that was not the case. Air conditioning is only available in certain rooms and is only on from 11pm-sometime in the morning. The place was a ghost town.
    USA, Female, 18-24
  • 5.7


    15 Apr 2019
    We were racially profiled and treated terribly on the morning we were leaving. A guy called Louis claimed we were rude and loud and woke a couple up in our dorm....we were the only two in our dorm. Demanded cash for the room and threatened, multiple times, to call the police. When he walked over to the police and told them, they waves him off.
    USA, All Male Group, 18-24
  • 2.9


    04 May 2019
    Do not book here. The place is dirty, a lot of rooms do not have doors. There was a drunk old man leaning on our shoulders on check in. The vibe in the hostel was super weird it felt like our room was in one of the scenes of Liam Neesons “Taken”. As soon as me and my friends walked in we felt weird and unwelcome. It seems like the type of place you go to take a lot of drugs (¬ the good kind). We ended up leaving when the police showed up because it didn’t feel safe. Wouldn’t mind a refund.
    New Zealand, All Female Group, 18-24
  • 2.0


    19 May 2019
    Horrible. Do not book at this hostel. The manager wouldn’t keep the fan on in the communal area despite it being 35 degrees. Private room no curtain, disgustingly hot, lock on door broken, broken electrical plugs. Random guy sleeping on the lounge in the common area not paying for a room. We didn’t feel like our belongings were safe given the lock was broken. No atmosphere. Weird people. We packed up and left after one night despite paying for two. This place needs to lift its act.
    Australia, Couple, 31-40
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  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Late check-out
  • Towels for hire
Food & Drink
  • Cafe
  • Board Games
  • PlayStation