Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Additional Info:

Hostel Quetzal welcomes groups of up to 40 persons. Amazing space with air conditioning, and ensuite bathroom great for friends traveling together.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Nice Location
  • Helpful Staff
Read all reviews

Hostelworld says

If you like to drink, eat and make a lot a lot of friends, then look no further. Mandatory drinking games are a regular occurrence at the Quetzal, and a free tequila shot with your dinner may sound like something from a backpacking dream, but here it's just a regular evening activity. If you're looking for a nice hostel close to the main bus terminal, this is the perfect place. According to one past guest, at the Quetzal 'beerpong is not a game, it's a way of life'…

Property Description

We have the best Cancun location in the Heart of Old Town Cancun where
everything is within walking distance. Relax in our garden pool or any of
our cozy rooms. Experience Palapas Park where local family fun and the
best cheap Mayan street food are just steps away. Swim at Pearl Beach(
Playa las Perlas) just 3 kilometers from the hostel walking along a
beautiful walking path or a simple 10 minute bus ride away. Home cooked
meals available on request or box lunches for touring days.

A quick glance at what we offer:
-A friendly place to stay in Mexican home. A home designed for enjoying life, focusing and relaxing.
-LOCATION We are located in the centre of Cancun in front of The Art Park. Here you can experience the real culture of Mexican Maya Region with local food, crafts, markets and street art with everything at real Mexican prices.
-A 5 minute walk from the ADO bus terminal
- 10 minute bus to the bustling Zona Hotelera with gorgeous white beaches and world famous nightlife. We really have the best of both worlds.
- Garden Swimming Pool

-Air-conditioned rooms
-Lockers, Linens, Towels + Daily Housekeeping
-24hr Security and Reception
-Discount tours for Mayan Ruins (Chichen Itza), Underwater Museum, Adventure parks ( Wet N Wild, Xcaret, Xel-Ha, Cenotes, Swimming with Whale
Sharks (June - Early September), Diving/Snorkelling and Fishing Yachts
-Common room with book exchange
-Private rooftop overlooking Cancun perfect for sunbathing, moon gazing and cocktails by Gianni

PRIVATE ROOMS are available for one, two, or three persons.
-All rooms are distinctive in design and color. The rooms are spacious with high ceilings, arched doorways and large windows.
-All private rooms have a private balcony, terrace or garden patio. Fully equipped with air-conditioning, ceiling fans, full private bath, wireless internet access 24/7, hot water, towels, beach towels and sheets.
Rooms for family travellers and best buddies who want a bit more space to themselves, The rooms have high ceilings, tiled floors, ensuite bathrooms, air conditioning and ceiling fans, lockers and large doors which open onto a private patio with hammocks.
Our dorm was originally a rehearsal studio creating large shows with trapeze acts, musicians, dancers, and acrobatic performers with the Aves del Paraiso entertainment company. The oversized room has air-conditioning and ceiling fans, wide open spaces, and large windows. The bathroom is conveniently ensuite and comfortably designed for men or women.

We have won countless awards from Hostelworld, Hostelbookers and Tripadvisor including;
BEST STAFF AWARD 2013 View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 6.3

  • Security 6.3

  • Location 6.9

  • Staff 6.1

  • Atmosphere 5.0

  • Cleanliness 5.4

  • Facilities 5.3

Latest Reviews

  • 10.0


    06 Mar 2019
    Good times great location
    Canada, Male, 25-30
  • 10.0


    10 Sep 2018
    Great place to stay front door is locked good beds they could improve the pillows tho, overall clean nice and friendly staff great location walking distance from ADO stores food courts and ATMs
    Mexico, Male, 25-30
  • 8.0


    11 Jun 2019
    I came here to get away from my previous hostel which was too noisy and felt more like a hotel with staff detached from their guests. Quetzal was just the right vibe for my week stay in Cancun. Quiet mornings & relaxed but fun evenings by the pool. Daniel the manager is a fun loving guy who will sit down & figure out what you want from your stay, whether it be tours or visits to the best beaches or just a place to sleep. He even took me out for tacos my first day. Thanks for hospitality! 👍🏽 👍
    USA, Male, 25-30
  • 8.0


    13 Apr 2019
    Located in Cancun Centro a nine-minute walk from the Ado station. Excellent price for a dorm bed and breakfasts. Lockers are available, The neighborhood is friendly, and a nearby public plaza lets you enjoy a better Mexican experience than the better know Cancun hotel zone.
    Canada, Male, 41+
  • 8.0


    03 Sep 2018
    Breakfast included, good atmosphere for a really cheap price!
    Mexico, Male, 31-40
  • 6.0


    12 Jun 2019
    The hostel was just ok, no more than that. They keep two dogs locked so they cry all day making it very difficult to sleep. Also poor animals, if you can’t take good care of a dog then don’t have it. Even though we requested breakfast during the estipulated time the lady didn’t bother making it until it was too late and we had to leave without it.
    Colombia, Couple, 18-24
  • 5.1


    06 Oct 2018
    Not as expected. Not as clean... also not the party hotel. The huge room was also not a room... the door was a curtain. Just not a lot going on overall. Very hard to communicate with the front desk.
    USA, Female, 25-30
  • 3.1


    09 Jun 2019
    One of the durtiest hostel ever... The staff wasn't there when we arrived and when he came he was not nice at all. The hostel stinks.
    Martinique, Female, 18-24
  • 2.0


    14 Aug 2019
    Got there yesterday evening after paying a deposit with the website. Turns out no one is answering the door...went to another hostel in the same area, and they told me Quetzal has been closed for 2 weeks!! Why are they still on this site and why are they still taking reservations and deposit????
    Canada, Male, 31-40
  • 2.0


    16 Jul 2019
    Don’t not book this hostel!!!! I arrived to find out the hostel has closed and it is now somebody’s house, the man who owns the house was very welcoming saying he was honouring any bookings that were already made and doing his best to deal with the situation but I don’t think the previous owners have taken it off the website yet. I arrived and left shortly after once I had found another hostel to stay in.
    England, Male, 25-30
Read all reviews


  • Free Breakfast
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Meeting Rooms
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Utensils
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Currency Exchange
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Games Room
  • PlayStation
  • Wi-Fi
  • Wii


  • 2011

    1st, Country Winners Mexico

  • 2010

    1st, Country Winners Mexico

View all Award Winners

Hostel Quetzal says

If you like to drink, eat and make a lot a lot of friends, then look no further. Mandatory drinking games are a regular occurrence at the Quetzal, and a free tequila shot with your dinner may sound like something from a backpacking dream, but here it\'s just a regular evening activity. If you're looking for a nice hostel close to the main bus terminal, this is the perfect place. According to one past guest, at the Quetzal 'beerpong is not a game, it's a way of life'…