Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancelations, no show and reduction in number policy of minimmum 3 days before check-in, property need to charge a 10% fee of the total amount

Additional Terms and Conditions

Hostel Seven Hills charges a fee of 10€ per person for safety that will be give again to clients if everything is ok in property.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
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Property Description

Renovated in May 2018
Trying to offer the best possible comfort to our visitors, we have available the facilities that go to meet the current needs, such as:

Reception open from 10am until 6pm and located on the 2nd floor
Reception can only accept payments trough cash, no credit or debit card payments possible
All rooms are mixed gender dorms
A fine for damaged property can be asked starting at 5€
Free wi-fi in common areas and bedrooms
Air conditioning in all bedrooms
Daily cleaning of rooms and common areas
Non-smoking rooms
Individual lockers with key for guest
Girls Dorm has a key for every guest using it
Each bed has a reading light and plug for laptops and mobile phones
9 shared toilets
Kitchen for small meals
TV in the Lounge

To take in account:

Reception works from 10am until 10pm.
Check-in starting at 2pm
Check out until 12pm
Late Check-in - If you arrive between 10pm and 10am, please inform us trough email or phone so we can be ready to help your check-in (avaiable for those who stay for more then 1 night)
We can store your bags if arrival is before check-in time
Breakfast can be asked for the next day of the stay for a price of 3€
The hostel contains a mounts-load to help you bring your luggage, always send a message or inform the reception if you need help with heavy luggage

For the safety of our guests we always ask:
Presentation of an identification document with photo
We do not accept pets
Minimum age 18 years

City Fee = 2€ / per person / per night until a maximum of 7 nights in a row, starting from January 1st of 2019

Our shared dorms are comfortable, clean and spacious. Perfect for a good night of sleep as well to meet new friends from all over the world.

We are 5 minutes away from downtown and located in a very central avenue that has a multicultural feeling. Here you can find a lot of typical Portuguese and multicultural shops, restaurants, cafes, banks, pharmacies, barbershop, laundry, 24 hours shop with snacks and drinks and mini-markets. Seven Hills is at the heart of Lisbon. You will only spend a ride by car of 10 minutes from the airport,10 minutes from Sta. Apolónia Train Station and 15 minutes long from Oriente Station.We are 5 minutes away from a child hospital (Estefânia) and a main public hospital (S. José).

23521/AL - 71753/AL View House Rules

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Reviews & Ratings

  • Value For Money 7.1

  • Security 6.1

  • Location 7.9

  • Staff 7.6

  • Atmosphere 6.1

  • Cleanliness 5.6

  • Facilities 6.4

Latest Reviews

  • 10.0


    30 Oct 2019
    Best location and nice hostel with shops are closer and metro station it’s worth the money
    Wales, Male, 31-40
  • 9.1


    16 Sep 2019
    Staff lovely and very helpful, rooms comfortable and enough toilets available. The spaces are clean, we only have found few hair in the bed but nothing to be too worried about. Just a little suggestion on the rooms, there should be a door key for each room, just to feel even more safe (you never know how people are) but we haven't got any issues :)
    Italy, Male, 25-30
  • 6.0


    26 Oct 2019
    As I reached the hostel I was ordered to wait in the common room in a very harsh manner by Val who didn't even introduce herself and didn't take the effort to ask my name first even, insulted me with a "ma'am", very bad start. When you travel alone and arrive to a new country and city you haven't been, how they treat you gives a strong impression about that nation and their culture. Will be a very long time for me to visit Portugal again if I ever go back...
    Hungary, Female, 31-40
  • 5.7


    11 Sep 2021
    We had mold in our room and the room was disgusting. The bathrooms were also filthy. The reception had very limited hours and we did not feel safe in the neighborhood.
    USA, Mixed Group, 18-24
  • 5.4


    05 Jun 2021
    Didn't like all the shared facilities... In fact a male guest exposed himself to me whilst I was taking a phone call in the hallway after he had left the shared bathrooms. I wasn't given a key to open/lock the door to my dorm so felt quite uncomfortable (especially after that experience). Didn't see/use the other facilities as I wasn't shown them and didn't feel comfortable exploring. It's not recommended for a solo female. It felt male dominated and there were no female only facilities.
    England, Female, 31-40
  • 5.1


    22 Nov 2020
    Entrei por sorte pois estava tudo fechado. Tive que esperar alguém sair para poder entrar. Lugar sem recepção e ninguém para me atender. Minha reserva foi feita mas não recebi o bendito código para poder ter acesso ao quarto. A única pessoa no local não pode fazer NADA para me ajudar. Sem o bendito código ele não quis me deixar entrar para o meu quarto reservado mesmo mostrando minha reserva paga. Resumindo. Tive que pagar o hotel ao lado para não dormir NA RUA.
    Brazil, Male, 31-40
  • 4.6


    16 Aug 2019
    The staff was nice and friendly, and the location is close to the center, you can go by walking. The air conditioning only turned on by request but when we requested, there was no one of the staff (and in summer...). The thing is that after a certain time there is no one from the personal to ask for anything, they only give you a phone number that you can call. The control of the cleanliness of the common spaces could improve, specially the bathrooms.
    Bolivia, Mixed Group, 31-40
  • 3.4


    05 Dec 2019
    The room (private for 2) was fine, but all the bathrooms were very dirty. A lot of things were broken (like showers, toilets, etc.) There were hairs everywhere. I would not recommend this place, because it is not worth the money I think (but just the room was fine). Also, at night there was no one there, but there was a person drinking in the living room all the time, and making trouble at night.. We (2 girls) didn’t feel really safe in that moment.
    Netherlands, Female, 18-24
  • 3.1


    18 Aug 2021
    The hostel was surely not as expected considering that the photos of the structure seem to be shot at the opening of it. Today, the general conditions of the hostel are not in line with the competition (for the same price it is possible to find a better accommodation). To be honest, cleanliness seem to be an irrelevant detail for the owners. We were not provided with the key of the room. A positive aspect (the only one from my side): the receptionist has been kind and helpful.
    Italy, Female, 25-30
  • 2.0


    16 Sep 2021
    A disgrace! Beyond terrible .. I booked it later in the night, on arrival there was no receptionist, I called one number and I could hear the phone ringing from inside..... Second number I called, after many attempts I got a very dismissive response from someone who was half asleep..... Absolutely no details on how to enter etc etc.... One client let me in, but there was no indication as to where I could sleep.... Further more the place looked dirty and smelt very bad, at 1am I finally give up,
    Ireland, Male, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Microwave
  • Reading Light
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Wi-Fi