Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Brilliant Staff
  • Good Cleanliness
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Property Description

Hostel Utopia is a combination of a hostel and a coffeeshop in the center of Amsterdam. Hostel Utopia is situated next to the famous Dam Square which is also only five minutes’ walk from Amsterdam Central Station.

Many restaurants, pubs, discos, coffee shops, the casinos, and theatres are situated around this famous square. There is no doubt that Hostel Utopia is an excellent starting point to discover most charms of Amsterdam.

Below the hostel is a coffee shop which is the famous 'Coffeeshop The Plug Utopia', our dear customers and other visitors could relax there and enjoy their time in a comfortable environment.

Our multi-lingual hostel staff are well known for their very friendly service and they will make sure your stay is as comfortable as possible providing you with excellent excursion packages, out-of-the-city trips and bicycle-car rentals.

Important Notice:

- The reception of Hostel Utopia is at Bob's Youth Hostel (address: Nieuwezijds Voorburgwal 92)
- This hostel is only accessible to people over 18 years old (18+). Bookings for under age people will be cancelled upon arrival.
- It is a traditional Amsterdam building, which means that STEEP stairs MUST be taken into account.
- Keep in mind that there is a coffeeshop under the hostel. Which means scents of the consumables and music of the coffeeshop could be noticed.
- The check-in time is from 02:00 PM (14:00)
- The check-out time is 10:30 AM on your final day.
- It is absolutely NOT allowed to smoke in the rooms.
- The deposit of the room-key is €10 in CASH. This money you will get back if you check-out AND bring back the room-key.
- Upon arrival there will be added 6% city tax, this is not included in the booking price. This tax is for every tourist in Amsterdam.
- When you book more then one bed in an 8-bed dorm, you are not 100% guaranteed to be in the same room.

Bookings and cancellations:
Hostel does not charge you in advance.
Our cancellation policy requires 72-hours advanced notification prior to arrival. Cancellations must be done by e-mail, telephone or via the modify booking link in the confirmation email sent by Hostelworld.
Your room will be held for 2 hours (local time) after your given arrival time; after this period we have the right to charge your first night stay and cancel the booking. View House Rules

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Reviews & Ratings

  • Value For Money 6.4

  • Security 7.1

  • Location 9.2

  • Staff 7.0

  • Atmosphere 5.9

  • Cleanliness 6.1

  • Facilities 5.5


Latest Reviews

  • 9.7

    Superb

    21 May 2019
    A wonderful stay, super ideal location. Stairs are very very steep!!!
    England, Female, 18-24
  • 7.4

    Very Good

    10 Jun 2019
    We stayed for 4 nights in a private room. The room was small but accurate to the photo with a sink and a shared bathroom and shower in the hallway. The location was what made it worth it as we were just a short walk to the city centre with plenty of shops, coffee shops etc around. The staff were fine, not particarly friendly but did their job. My only complaint would be that the walls are very thin and we woke up several times when others would come home as there are six bed dorms next door.
    England, Couple, 25-30
  • 6.6

    Good

    13 Jun 2019
    A good hostel, but is not so much clean.
    Brazil, Couple, 25-30
  • 6.6

    Good

    09 Jun 2019
    No hot water in the bathroom. Stairs inside the apartment are not safe at all. Beds are uncomfortable.
    Turkey, Male, 25-30
  • 6.6

    Good

    23 May 2019
    It's very basic hostel - but it's all you need in Amsterdam...:the location is perfect, in the center
    Egypt, Male, 25-30
  • 6.6

    Good

    23 May 2019
    Close proximity to the central train station, lots of restaurants, and main shopping street. Quick and easy check-in was great. Incredibly narrow and steep staircase to rooms was hard to manoeuvre with our luggage. Room was very small, not worth the amount we paid and the toilet/shower room on our floor didn’t drain properly
    Canada, Female, 18-24
  • 5.1

    Rating

    17 May 2019
    Room wasn’t bigger than the bed itself, apparently the original room was cut into two (or three..) with a thin wallet. Every word of the people next to you super loud to hear. Mattress just 90cm for 2 people, horribly uncomfortable (could feel every single steel spring). But bathrooms clean, staff okay.
    Germany, Female, 25-30
  • 4.0

    Rating

    06 Jun 2019
    Won’t be returning!! We had someone walk in our room whilst we was in it, we could also hear them trying other doors. We booked the room for 2 days but because we needed to check out before reception was open they told us that we had to check out before 3am and that they would lock us in the room. Staff wasn’t helpful at all and was charged more than was told it was going to be when booking, when I said about this staff just shrugged.
    England, Male, 31-40
  • 2.9

    Rating

    20 May 2019
    It was a terrible experience for me. I think staff was not real. The staffs have no idea. If you are staying at this hostel, at first you should go to Bob’s youth hostel. Because hostel utopia has not got reception. If they give you roof’s floor, dont accept and escape from there (room numbers are 7-8-9-10) so narrow, so claustrophobic, so depressed and not hygienic..heat was not working, wifi was broken. When we told all of these complaints, they have just called us “Amsterdam stars!” Rude!!!
    Turkey, Couple, 31-40
  • 2.6

    Rating

    31 May 2019
    Hostel Utopia has been the worst place i’ve stayed at in my entire life. The staff is incredibly rude, and unprofessional. Our room was filthy, with sewage water backup in our sink, so we couldn’t use it. Our sink wasn’t fixed until the last day we were there. No refund given for the unacceptable living standards.
    USA, Female, 18-24
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Facilities

Free
  • Free City Maps
  • Free WiFi
  • Towels Included
General
  • Breakfast Not Included
  • Common Room
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
Services
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Bar
  • Cafe
Entertainment
  • Wi-Fi


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