Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Hostel Bitacora is a hostel with a good environment, we are a friendly staff and also our pet, a beautiful cat. We are ready to respond your requirement and questions about the tourist information the region. We offer, shared rooms with shared bathrooms, fully-equipped kitchen, dining room and living room, ours service is with breakfast included, free wifi, among others.

We are located in one of the best areas of Puerto Natales, near to some of the finest landmarks and attractions of the country such as Museo Histórico Municipal, Muelle Viejo, Muelle Histórico and many other landmarks and attractions that you can enjoy and explore in our city.

We have two dorms for five and six people each, all of them equipped with all the necessary services and amenities to bring the best possible stay to our guests and travellers. In addition, we have several common areas where the guests and travellers can exchange past experiences and future plans.

Hostel la Bitacora Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 13:00 .
Check out before 10:30 .

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes not included - 19.00%
The tax is applied to the Chilean citizens and the residents in Chile.


The reception service is open from 06.30 to 24.00
No curfew.
The maximum period of stay is 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.6

  • Security 7.5

  • Location 8.8

  • Staff 8.9

  • Atmosphere 8.6

  • Cleanliness 8.2

  • Facilities 8.3

Latest Reviews

  • 10.0


    22 Feb 2020
    The owner has been really nice and give us good advices and the opportunity to stay in the hostel till the time thet our boat was leaving even if the clock out was in the morning. The receptionist was nice and friendly like him with a best welcome and giving us a lot of tips and advice for Torres del Paine. He was explaining everything answering to all our questions. They also have trekking stuff to rent. The kitchen was full of forniture. Best showar ever seen in Chile!
    Italy, Couple, 25-30
  • 9.4


    03 Mar 2020
    Perfect, staff very kind and everything we need in the hostel. Good value. I recommend!
    France, Mixed Group, 25-30
  • 9.4


    01 Dec 2019
    Just a very nice place to stay.
    Netherlands, Female, 25-30
  • 9.4


    26 Nov 2019
    Amazing atmosphere
    Switzerland, Male, 18-24
  • 8.6


    17 Dec 2019
    Nice hostel i had good time there. It has good wifi and comfy beds
    Israel, Male, 18-24
  • 8.3


    26 Dec 2019
    Great value for money. The guy in the reception was very nice. Don't 'expect a fancy place
    Israel, Couple, 25-30
  • 7.4

    Very Good

    23 Jan 2020
    A nice place with great beds and a lot of backpackers. The kitchen had a lot of equipment, but the other people who stayed didn’t really clean it up. Bathrooms were alright
    Denmark, All Female Group, 18-24
  • 7.1

    Very Good

    25 Feb 2020
    The hostel is someone's house converted into a hostel so there's a nice atmosphere but it wasn't very clean and there were no lockers to keep your stuff. Also, mattress and pillows were lumpy.
    England, Female, 18-24
  • 6.0


    02 Mar 2020
    Service really bad .bath room not clean and cold .if only for sleep one or two nights is ok .for the sake of price .
    China, Male, 41+
  • 6.0


    12 Dec 2019
    Pros: kitchen access (Pretty dirty), location good, printed boarding passes for us, free luggage storage when doing treks, showers warm and good pressure Cons: we were next to the reception and the kitchen which the staff (not the owner, he was good) were extremely noisy very late and drinking while working and also rude and unhelpful during the day. Laughed at us and walked off when we had stuff missing from the cleaner.
    Australia, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Common Room
  • Cooker
  • Dishwasher
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Steam Room
  • Utensils
  • Bicycle Hire
Food & Drink
  • Tea & Coffee Making Facilities