Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Awesome Cleanliness
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Property Description

Hostel Bitacora is a hostel with a good environment, we are a friendly staff and also our pet, a beautiful cat. We are ready to respond your requirement and questions about the tourist information the region. We offer, shared rooms with shared bathrooms, fully-equipped kitchen, dining room and living room, ours service is with breakfast included, free wifi, among others.

We are located in one of the best areas of Puerto Natales, near to some of the finest landmarks and attractions of the country such as Museo Histórico Municipal, Muelle Viejo, Muelle Histórico and many other landmarks and attractions that you can enjoy and explore in our city.

We have two dorms for five and six people each, all of them equipped with all the necessary services and amenities to bring the best possible stay to our guests and travellers. In addition, we have several common areas where the guests and travellers can exchange past experiences and future plans.

Hostel la Bitacora Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 13:00 .
Check out before 10:30 .

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes not included - 19.00%
The tax is applied to the Chilean citizens and the residents in Chile.

Breakfast included.


The reception service is open from 06.30 to 24.00
No curfew.
The maximum period of stay is 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.0

  • Security 8.2

  • Location 8.8

  • Staff 7.9

  • Atmosphere 8.0

  • Cleanliness 7.1

  • Facilities 7.6

Latest Reviews

  • 10.0


    19 Mar 2019
    This is the ideal place to base oneself for a few days in lovely Puerto Natales either side of an amazing trip to Torres Del Paine. Hot showers, big kitchen, comfy beds, lovely people and just a few blocks from the bus station and the center of town. Ideal.
    Ireland, Male, 25-30
  • 9.4


    01 Dec 2019
    Just a very nice place to stay.
    Netherlands, Female, 25-30
  • 9.4


    20 Nov 2019
    Very nice hostel with amazing (!!!) staff. It's located in the center so everything is in walking distance. Room, kitchen and bathrooms were always very clean. Hot water all the time. Cute cat!
    Germany, Female, 18-24
  • 8.3


    26 Dec 2019
    Great value for money. The guy in the reception was very nice. Don't 'expect a fancy place
    Israel, Couple, 25-30
  • 8.0


    26 Nov 2019
    Good hostel! nice location. I really enjoyed my stay here, stuff was helpful
    Italy, Male, 25-30
  • 7.4

    Very Good

    09 Dec 2018
    The kitchen is very small and was always crowded, and the breakfast is just bread with coffee/tea. However, the showers and Wifi were good.
    USA, Male, 18-24
  • 5.4


    21 Feb 2019
    Okay location. Only one "working" shower and occasionally working toilets. Hair in the breakfast both days I stayed. Kitchen could be cleaner, cooker doesn't work so well, easier to eat out. Staff were very friendly on a positive note.
    Scotland, All Female Group, 25-30
  • 5.4


    02 Nov 2018
    I really don’t like leaving s negative reviews but I hope owner can improve few things. owner nice guy (no English though), great shower and strong WiFi. Cons : they moved me from upper dorm to one downstairs next to the area where owners friends hang out/people play video games-loud!!! I couldn’t sleep, there was music playing near owners room all night till am. Kitchen was closed in AM and I had lots of food I needed to take on 12h bus. No one awake! Waited till 6.40am. Entry door was wide ope
    USA, Female, 31-40
  • 5.1


    09 Jan 2019
    Dirty but cheap hostel - you get what you pay for..
    England, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Common Room
  • Cooker
  • Dishwasher
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Steam Room
  • Utensils
  • Bicycle Hire
Food & Drink
  • Tea & Coffee Making Facilities