Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hotel Alfa Zermatt

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

The cosy, family-run Alfa Zermatt hotel enjoys a central situation in the heart of Zermatt, only 5 minutes' walk from the train station, and offers superb Matterhorn views from most rooms.

A rich complimentary breakfast buffet with an organic food corner served in the sister hotel next door provides for a good start. Local specialities as well as selected dishes of the international cuisine can be enjoyed there as well.

The spa centre of the sister hotel is also accessible for guests of the Hotel Alfa Zermatt for an entrance fee of CHF 15.00 per person and day.

Wireless internet access is available free of charge.

You can also make use of the hotel's transfer service from and to the train station at CHF 2.50 per person and way during the day.

Pets permitted at CHF 10.00 per day and pet.


If cancelled up to 2 days before date of arrival, no fee will be charged.
If cancelled or modified later or in case of no-show, the full amount will be charged.

If cancelled up to 21 days before date of arrival, no fee will be charged.
-If cancelled up to 14 days before date of arrival, 20 percent of all nights will be charged.
-If cancelled up to 7 days before date of arrival, 50 percent of all nights will be charged.
-If cancelled up to 3 days before date of arrival, 80 percent of all nights will be charged.
-If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.


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Reviews & Ratings

  • Value For Money 8.9

  • Security 9.3

  • Location 9.7

  • Staff 9.7

  • Atmosphere 8.2

  • Cleanliness 9.3

  • Facilities 8.6

Latest Reviews

  • 10.0


    10 Oct 2018
    We loved staying at the Hotel Alpha Zermatt. It was close to the train station, We had an incredible view of the Matterhorn from our room and the breakfast was wonderful. Would definitely stay there again!
    Canada, Couple, 41+
  • 10.0


    09 Sep 2018
    Very cute place in the heart of Zermatt. The staff was very knowledgeable about the hikes and had tons of recommendations and advice for me, which was absolutely perfect. The person who checked me in also remembered me the next day and went as far to offer coffee or bread when she didn't see me at breakfast the next morning. Loved my stay. Highly recommend staying here.
    Canada, Female, 25-30
  • 9.7


    23 Sep 2018
    The room was small but as advertised. The staff was extremely friendly and it was easy to get to from the zermatt train station. Breakfast was served in the morning with plenty of options. There was one bathroom and one shower per floor of the complex. My only complaint was that I was woken up in the morning by somebody working and banging on the side of the building right outside my room at eight in the morning. It was very frustrating.
    USA, Male, 25-30
  • 9.7


    21 Aug 2018
    Left feeling like family
    USA, Female, 41+
  • 9.7


    02 Aug 2018
    As others have said, this isn’t a hostel per se, but rooms at the older building of the Hotel Metropole. Can’t really beat the location, and the staff is friendly and helpful. Breakfast is at the Metropole’s restaurant next door, and is great. Hard to think of better value for momey in ‘downtown’ Zermatt.
    USA, Male, 41+
  • 9.4


    16 Sep 2018
    The staff was incredibly friendly and very helpful. They made the stay so enjoyable. Yvonne and Stephanie were amazing. The breakfast was next door at the sister hotel and a wonderful breakfast. I would stay there again. The great thing was waking up to go outside and have this fantastic view on the hotel patio.
    USA, Female, 41+
  • 8.9


    11 Sep 2018
    This place is great if you are looking for solitude, it does not have a youthful hostel environment where you will meet friends. The breakfast is great, free from the hotel next door! I also enjoyed using the spa. Overall great location, great staff.
    USA, Female, 25-30
  • 8.6


    27 Aug 2018
    Hotel Alfa is a quaint lodge in an excellent location, right in the centre of Zermatt but tucked away from passing crowds. It has a slightly dated feel about it but this doesn't matter as it is well run and kept scrupulously clean. The single rooms are small - just 7 sq m (!) but fine. Alfa nowadays seems to serve as a kind of budget (by Zermatt's pricing anyway!) annex to the Metropol, at which Alfa guests get a buffet breakfast included (excellent with table-served fresh coffee). Recommend!
    England, Male, 41+
  • 8.6


    29 Jul 2018
    No frills and a little dated but, perfectly adequate. The staff are wonderfully nice and helpful. The free breakfast buffet is amazing with great selection and a view of the Matterhorn.
    USA, Female, 41+
  • 7.7

    Very Good

    15 Sep 2018
    Good free breakfast in the morning. Room was a bit dingy, dark, and old, but in a great location!
    USA, Female, 18-24
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  • Free Breakfast
  • Free Internet Access
  • Elevator
  • Fitness Centre
  • Hair Dryers
  • Safe Deposit Box
  • Swimming Pool
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
Food & Drink
  • Bar
  • Minibar
  • Restaurant