Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

We are here to make their stay the most memorable. Located in the center full of history of Florence and only 2 minutes of station Santa Maria Novella, Hotel Nella is an ideal place for people that wish live in a clean and quiet place. Your satisfaction is our concern.

Hotel Nella is small ,clean and quite hotel placed in the center of the city in one old building,
a short distance from the Central Station Santa Maria Novella and Piazza San Lorenzo, which is the Basilica of San Lorenzo and the historical Mercato Centrale.

We are also near the famous Palazzo Della Signoria, the popular Piazza Della Repubblica, the Duomo di Santa Maria del Fiore, the Campanile Giotto, the Battistero and all other most important Florence's museums and monuments.

Our hotel offers comfortable rooms, is easily reached by car and can provide parking facilities with a nearby garage at € 21,00 for 24hours
We offer double or triple rooms, all with private bathrooms.
Hotel Nella is the ideal solution for couples or small groups!
We are sure that you will enjoy staying with us, here, in Florence

Cancellation policy:
- If you do not give us 72 hours notice (3 days ) of your 'no show' by e-mail / by fax, we will have to debit your card.
The amount charged will be your first night's accommodation.

RECEPTION opening hours : from 9.00 am. until 08.00 pm.
We will appreciate to receive mail from you with the time of your arrival in Florence .
Room ready from 12'00 o'clock am

After check- in, you get a set of keys and you are free to move around the city without schedule.

If you decide to visit Florence, you have to consider staying with us at Hotel Nella. You will enjoy this beautiful city ! View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    20 Apr 2022
    Very nice staff and clean rooms. Near all sights. Had a wonderful stay in Florence
    USA, Male, 41+
  • 10.0


    16 Aug 2021
    Everything was amazing, the staff was extremely helpful. The location was perfect, it was clean and I would love to return.
    Greece, Couple, 25-30
  • 10.0


    10 Jul 2021
    Everything about this hostel is a 10/10! Alessandra was wonderful even before we arrived at the hostel, by answering my questions and sending me an email confirming important information. When we arrived at the hostel early, our room was ready and we were able to check-in ahead of our scheduled time. The hostel is located in the most perfect location (5-minute walk to the train station, 5-7 minute walk to the Duomo and center). Our room was perfect and clean! We will be back!! Grazie mille!
    USA, Female, 18-24
  • 10.0


    01 Sep 2020
    Alejandra was great with us! She took our temperatures, and wore a mask the whole time. She also showed us around the hotel, and explained every little detail and how everything worked. On top of it all, she gave us the best tips on Florence (for tourism and restaurants). I would definitely recommend this hotel to anyone!
    Portugal, Female, 25-30
  • 10.0


    23 Jul 2020
    Clean and very nice staff. Perfect stay for us !
    France, Couple, 25-30
  • 10.0


    27 Jan 2020
    Awesome little place very close to metro station mercado and all the good spots to visit. Only heads up is there are no elevators so if you have mobility problems might be tough going up plenty of stairs. But we were super happy host was great very attentive and nice thank you
    USA, Couple, 25-30
  • 10.0


    24 Oct 2019
    A fantastic hotel, on a lovely quiet street, with amazing staff. We could not have asked for a better place to stay in Florence. Keep up the good work!
    England, Male, 25-30
  • 10.0


    16 Jul 2019
    Absolutely lovely place to stay - the free coffee and cookies were an absolute bonus. The staff were delightful, would definitely return and highly recommend to all. Great location too!
    New Zealand, Couple, 25-30
  • 9.7


    31 Oct 2019
    Very helpfull staff. Clean and smelling good. Confortable bed and shower. We checked-in late and she helped us anyway. Good location, very close to the Train Station.
    Brazil, Female, 25-30
  • 9.4


    08 Sep 2020
    Lieu agréable, chambre rénovées récemment. Le petit-déjeuner n'est pas inclus mais du café et du thé sont disponibles à toute heure. L'équipe est très sympathique et disponible H24, par WhatsApp notamment, en cas d'arrivée tardive, etc. Emplacement au top. Le problème (dans tout Florence et les villes italiennes en général), est le parking si vous avez une voiture. Il existe des parkings à l'extérieur de la ville, avec accès au centre direct par le tram, on conseille ! (Parking villa Constanza)
    France, Female, 25-30
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Adaptors
  • Air Conditioning
  • Breakfast Not Included
  • Cots Available
  • Fridge/Freezer
  • Hair Dryers
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Café
  • Tea & Coffee Making Facilities
  • Wi-Fi