Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Any changes made in the week prior to arrival may incur a penalty. Any changes made before the week prior it depends on availability. If you cancel after the deposit is paid there is no refund.

Additional Info:

- a deposit of 20% is paid once booking is confirmed and full amount is taken 2 weeks prior to arrival.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hotel Waterloo & Backpackers

Book more than 2 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Good Cleanliness
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Property Description

Free WiFi Now Available (1 GB per day)!

At Hotel Waterloo & Backpackers (formally Downtown Backpackers) we are told for a big hostel we are one of the best. A Historic Art Deco hotel with spacious common areas, ensuite bathrooms, cafe & bar, Sky TV, internet as well as high security with card lock access.
We are the closest accommodation to all major public transport and Wellington attractions.

Situated directly opposite the railway station Hotel Waterloo & Backpackers is ideally located, being the closest hostel to trains, buses and the inter-island ferry, the Westpac stadium, the city area and Te Papa, Wellington's fabulous Museum of New Zealand.

Hotel Waterloo & Backpackers is is located in Wellington's historic Art Deco Waterloo Hotel, which was chosen for the Queens 1953 Coronation Tour.

Come stay with us and enjoy our fabulous in house cafe with great low priced food. Our fun in house bar gives you an opportunity to socialise and meet new people. Book your onward journey and activities with our incredible travel team. Our reception is open 24/7 for your convenience.

We want Wellington to be a highlight of your NZ experience and we have lots of information to help you to plan your stay.

Photo ID required on check in, either Drivers Licence, Passport or Hanz 18+ card.
Any guests under 18 years of age, please contact us directly before booking.

Finalist NZ Tourism Awards 1999, 2000 and 2001.
Finalist Golden Backpackers Awards 2012 View House Rules

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Reviews & Ratings

  • Value For Money 7.7

  • Security 8.0

  • Location 8.6

  • Staff 7.9

  • Atmosphere 6.6

  • Cleanliness 6.9

  • Facilities 7.3

Latest Reviews

  • 10.0


    10 Jul 2020
    Enjoy Ed my stay
    New Zealand, Male, 41+
  • 8.6


    31 Dec 2020
    Excellent for overnighter. Helpful and friendly front staff. Thank you 👍
    New Zealand, Female, 41+
  • 8.6


    17 Dec 2020
    stayed one night in bunk bed room,back would not have taken any more nights. 2nd night had comfortable bed , room was larger , sunnier in the morning . enjoyed breakfast ,the coffee was first class.
    United Arab Emirates, Female, 41+
  • 7.7

    Very Good

    27 Aug 2020
    The lock on our room was dodgy and the cleaners definitely left our door open
    Scotland, Couple, 25-30
  • 7.4

    Very Good

    10 Jan 2021
    Estuve en una habitación de 6 camas con baño ensuite. Estuvo todo perfecto pero el baño no lo limpiaban a diario y no cambiaban la bath mat. Buena relación precio calidad
    Argentina, Female, 25-30
  • 7.4

    Very Good

    20 May 2020
    I only stayed one night but it was perfectly located for the ferry port if catching the ferry to the south island. The kitchen and living areas are nice and big and the room was comfortable and homely if a little old and in need of updating.
    England, Female, 18-24
  • 7.1

    Very Good

    24 Jul 2020
    Overall a good stay, with a friendly atmosphere however the mattresses are extremely flat as are the pillows and the common room does not feel very inviting.
    New Zealand, Female, 18-24
  • 6.6


    18 Jul 2020
    Definitely not a social hostel but alright for a stopover to take the ferry the next day. Bluebridge ferry is just across the street. Dorms have own bathroom/shower what is really nice but dorms are pretty small. Feels a little bit like a hospital. Common room has a nice fire place tho
    Germany, Female, 18-24
  • 5.4


    07 Jun 2020
    It was not too bad
    Japan, Female, 25-30
  • 3.7


    15 Jun 2020
    Not the best place for this price! kitchen : not clean, no equipment and broken stoves community area : not like the picture Room: you have to guess which bed has not been used before Enjoy the fifth floor with it's smoke perfume. Laundry: not too bad, cheap but ugly. Washing machine& dryer are on 2 different floors.
    Austria, Mixed Group, 25-30
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  • Free City Maps
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Elevator
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers For Hire
  • 24 Hour Reception
  • Laundry Facilities
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Vending Machines
  • Games Room
  • Pool Table
  • Wi-Fi