Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Any changes made in the week prior to arrival may incur a penalty. Any changes made before the week prior it depends on availability. If you cancel after the deposit is paid there is no refund.

Additional Info:

- a deposit of 20% is paid once booking is confirmed and full amount is taken 2 weeks prior to arrival.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hotel Waterloo & Backpackers

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Good Cleanliness
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Property Description

Free WiFi Now Available (1 GB per day)!

At Hotel Waterloo & Backpackers (formally Downtown Backpackers) we are told for a big hostel we are one of the best. A Historic Art Deco hotel with spacious common areas, ensuite bathrooms, cafe & bar, Sky TV, internet as well as high security with card lock access.
We are the closest accommodation to all major public transport and Wellington attractions.

Situated directly opposite the railway station Hotel Waterloo & Backpackers is ideally located, being the closest hostel to trains, buses and the inter-island ferry, the Westpac stadium, the city area and Te Papa, Wellington's fabulous Museum of New Zealand.

Hotel Waterloo & Backpackers is is located in Wellington's historic Art Deco Waterloo Hotel, which was chosen for the Queens 1953 Coronation Tour.

Come stay with us and enjoy our fabulous in house cafe with great low priced food. Our fun in house bar gives you an opportunity to socialise and meet new people. Book your onward journey and activities with our incredible travel team. Our reception is open 24/7 for your convenience.

We want Wellington to be a highlight of your NZ experience and we have lots of information to help you to plan your stay.

Photo ID required on check in, either Drivers Licence, Passport or Hanz 18+ card.
Any guests under 18 years of age, please contact us directly before booking.

Finalist NZ Tourism Awards 1999, 2000 and 2001.
Finalist Golden Backpackers Awards 2012 View House Rules

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Reviews & Ratings

  • Value For Money 7.5

  • Security 7.6

  • Location 8.9

  • Staff 7.7

  • Atmosphere 6.5

  • Cleanliness 6.5

  • Facilities 7.0

Latest Reviews

  • 10.0


    09 Oct 2019
    Very clean facilities. Friendly staff. Would highly recommend to anyone wanting accomodation in the city centre.
    New Zealand, Female, 41+
  • 9.7


    12 Nov 2019
    Was a great room, very clean good beds. It was located perfectly for our stay in Wellington.
    Canada, Female, 41+
  • 9.4


    11 Nov 2019
    Just opposite ferry terminal and train station so perfect for transport connections. Comfortable room. Shared bathroom between two fine. TV was a bonus. Small radiator warmed room and meant my washing was dry. Recommended
    England, Male, 41+
  • 9.1


    15 Oct 2019
    Only really marked down because you need to pay for lockers. I enjoyed everything else. Big, old, hotel building, with some faded grandeur. Important facilities freshly renovated, combined with some old features for character. My dorm was bright and comfortable, with newly renovated ensuite. A large ex-restaurant as a social area. Restaurant kitchen for guest's use. Whole building was comfortably heated. A nice place to be on a cold Wellington spring day. And this at a good price. I'll go back.
    New Zealand, Male, 41+
  • 8.9


    18 Oct 2019
    I liked it 10 years since last there and decor is bit outdated however cheap and centroly located make it great option.
    Scotland, Male, 41+
  • 8.0


    22 Oct 2019
    Great stay
    New Zealand, Male, 31-40
  • 7.1

    Very Good

    13 Oct 2019
    Room was exactly what we paid for, cheap and basic. No issues there. All was fine until the hostel was taken over by a bikie gang on the Wednesday night. Neither me or my friend could sleep at all due to the banging on our door. Gang was fully patched and made us feel extremely uncomfortable as the Tribesmen are a notoriously known gang for violence. I know this isn’t the staffs fault, however there needs to be a review on the policy around this as we were utterly terrified.
    New Zealand, Male, 18-24
  • 6.9


    14 Nov 2019
    Ok hostel. The Argentinian receptionist was amazing with her hospitality and good tips about the city
    Italy, Male, 25-30
  • 6.0


    08 Nov 2019
    Everything is old and run down and the whole place smells weird. Way too expensive for what it is
    England, Couple, 18-24
  • 3.7


    30 Oct 2019
    Instead of cleaning/changing the bed sheets cleaners would just re-fold them for next person - disgusting! Kitchen was always dirty, with no spoons and bowls in particular which made eating cereal very difficult. Had to change rooms halfway through my stay due to limited availability of female dorms and reception desk were not very helpful or accommodating. Bathrooms were also not cleaned very well, won’t be back.
    Scotland, Female, 18-24
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  • Free City Maps
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Elevator
  • Hair Dryers For Hire
  • 24 Hour Reception
  • Laundry Facilities
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Vending Machines
  • Games Room
  • Pool Table