Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Any changes made in the week prior to arrival may incur a penalty. Any changes made before the week prior it depends on availability. If you cancel after the deposit is paid there is no refund.

Additional Info:

- a deposit of 20% is paid once booking is confirmed and full amount is taken 2 weeks prior to arrival.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hotel Waterloo & Backpackers

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Free WiFi Now Available (1 GB per day)!

At Hotel Waterloo & Backpackers (formally Downtown Backpackers) we are told for a big hostel we are one of the best. A Historic Art Deco hotel with spacious common areas, ensuite bathrooms, cafe & bar, Sky TV, internet as well as high security with card lock access.
We are the closest accommodation to all major public transport and Wellington attractions.

Situated directly opposite the railway station Hotel Waterloo & Backpackers is ideally located, being the closest hostel to trains, buses and the inter-island ferry, the Westpac stadium, the city area and Te Papa, Wellington's fabulous Museum of New Zealand.

Hotel Waterloo & Backpackers is is located in Wellington's historic Art Deco Waterloo Hotel, which was chosen for the Queens 1953 Coronation Tour.

Come stay with us and enjoy our fabulous in house cafe with great low priced food. Our fun in house bar gives you an opportunity to socialise and meet new people. Book your onward journey and activities with our incredible travel team. Our reception is open 24/7 for your convenience.

We want Wellington to be a highlight of your NZ experience and we have lots of information to help you to plan your stay.

Photo ID required on check in, either Drivers Licence, Passport or Hanz 18+ card.
Any guests under 18 years of age, please contact us directly before booking.

Finalist NZ Tourism Awards 1999, 2000 and 2001.
Finalist Golden Backpackers Awards 2012 View House Rules

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Reviews & Ratings

  • Value For Money 7.4

  • Security 7.2

  • Location 9.2

  • Staff 8.4

  • Atmosphere 6.4

  • Cleanliness 7.0

  • Facilities 6.6

Latest Reviews

  • 10.0


    09 Jun 2022
    Great and convenient stay polite staff who are super helpful got a really early wake up call no problems organised the shuttle made my life easier
    New Zealand, Male, 41+
  • 10.0


    02 Feb 2022
    Convenient to ferry. Friendly & welcoming staff.
    New Zealand, Male, 41+
  • 10.0


    24 Jan 2022
    Awesome cheap accommodation right in the city center awesome location. Friendly staff and the facilities were great catered for all our needs. There is no parking which proved difficult to manage but they have discounted parking available. Thanks for having us!
    New Zealand, Female, 31-40
  • 8.9


    12 Apr 2022
    Very helpful staff. Great location.
    New Zealand, Female, 41+
  • 8.3


    23 Jan 2022
    Absolute premo location, right opposite the blue bridge ferry terminal and the train station, and so close to the cbd! Staff were lovely. Really nice water pressure in the shower!!
    New Zealand, Female, 18-24
  • 8.0


    01 Jun 2022
    Great location, just 190m from Welly station - Saved me and my excess baggage. Room was a bit smelly due to sharing with a bunch of teenagers, but it was of no fault of the hostel or staff. Spacious areas and couch in TV room was an awesome bonus, and the kitchen was OK. Thanks
    England, Male, 31-40
  • 7.4

    Very Good

    08 Apr 2022
    I chose a 4 bed dorm based on the photo on the website which showed beds. The reality was two double bunks in a very small space. This appeared to me to be deceptive. I would not have chosen this option if I had known in advance that it was double bunks with the risk that for someone wanting an early night in a lower bunk, being woken by a average/late to bed person climbing onto the top bunk.
    New Zealand, Male, 41+
  • 4.6


    14 Jun 2022
    Hostel felt sketchy and dodgy. The rooms were bare bare minimum. Sockets didn’t even work in our dorm so no one could charge their phones! Bed mattress was super thin and creaky. Would not stay again
    England, Female, 25-30
  • 3.7


    02 Jun 2022
    Honestly this is one of the sketchiest places I've ever stayed. The dorms were sooo tiny and cramped, lockers have to be paid for in continuous time lengths, and there's nowhere else safe to keep things. I changed my room to a private room immediately and then canceled the rest of my booking.
    USA, Female, 31-40
  • 3.7


    24 Apr 2022
    This Hostel is basically falling apart. You get a rag for a blanket and in the onset of Autumn it was freezing. The shower was half rusted. It was barely liveable conditions. I had to sort out different accommodation for the rest of my trip after freezing through the night. The staff was lovely and did their best to help accomodate but this place is horrible. Don't be fooled by the pictures online.
    Afghanistan, Female, 18-24
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  • Free City Maps
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Elevator
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers For Hire
  • 24 Hour Reception
  • Laundry Facilities
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Vending Machines
  • Games Room
  • Pool Table
  • Wi-Fi