Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Any changes made in the week prior to arrival may incur a penalty. Any changes made before the week prior it depends on availability. If you cancel after the deposit is paid there is no refund.

Additional Info:

- a deposit of 20% is paid once booking is confirmed and full amount is taken 2 weeks prior to arrival.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hotel Waterloo & Backpackers

Book more than 14 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Good Cleanliness
Read all reviews

Property Description

Free WiFi Now Available (1 GB per day)!

At Hotel Waterloo & Backpackers (formally Downtown Backpackers) we are told for a big hostel we are one of the best. A Historic Art Deco hotel with spacious common areas, ensuite bathrooms, cafe & bar, Sky TV, internet as well as high security with card lock access.
We are the closest accommodation to all major public transport and Wellington attractions.

Situated directly opposite the railway station Hotel Waterloo & Backpackers is ideally located, being the closest hostel to trains, buses and the inter-island ferry, the Westpac stadium, the city area and Te Papa, Wellington's fabulous Museum of New Zealand.

Hotel Waterloo & Backpackers is is located in Wellington's historic Art Deco Waterloo Hotel, which was chosen for the Queens 1953 Coronation Tour.

Come stay with us and enjoy our fabulous in house cafe with great low priced food. Our fun in house bar gives you an opportunity to socialise and meet new people. Book your onward journey and activities with our incredible travel team. Our reception is open 24/7 for your convenience.

We want Wellington to be a highlight of your NZ experience and we have lots of information to help you to plan your stay.

Photo ID required on check in, either Drivers Licence, Passport or Hanz 18+ card.
Any guests under 18 years of age, please contact us directly before booking.

Finalist NZ Tourism Awards 1999, 2000 and 2001.
Finalist Golden Backpackers Awards 2012 View House Rules

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Reviews & Ratings

  • Value For Money 7.3

  • Security 7.9

  • Location 8.6

  • Staff 7.9

  • Atmosphere 6.3

  • Cleanliness 6.6

  • Facilities 6.5

Latest Reviews

  • 10.0


    15 Mar 2020
    Good location, very easy and straightforward to book, very clean and with many different options for rooms at different price ranges depending on what you’re looking for. Overall a great place to stay while in Wellington.
    New Zealand, Male, 25-30
  • 10.0


    09 Mar 2020
    Always enjoy my stays at the Waterloo. Love the lift with carpet walls. New Restaurant downstairs was very nice with a really friendly staff. Will be back again of course.
    New Zealand, Female, 41+
  • 9.4


    07 Mar 2020
    Found accommodation adequate with clean room and bathroom. Only slept there at night and out all day. Used lounge area to be in till bedtime. Kitchen as clean as can be expected with so many people and there were staff to do extra clean in the kitchen in the morning.
    South Africa, Female, 41+
  • 7.4

    Very Good

    21 Feb 2020
    Had 1 night in Wellington and we were jumping on the ferry first thing in the morning. This property could not have been better placed for that. A 20 min walk into central Wellington, a 5 min stroll to the harbour side bars and restaurants, but most importantly across the road from the ferry what more could you want? The room was clean and the shower was warm, everything was a little budget, but at the same time I didn't expect anything else for the price we paid.
    England, Male, 31-40
  • 6.9


    02 Mar 2020
    the kitchen needs improvement
    Germany, Female, 18-24
  • 6.6


    24 Feb 2020
    The kitchen area was dirty and disorganized, but our room was fine for a short stay and the staff were friendly and helpful.
    Canada, Couple, 25-30
  • 6.0


    24 Mar 2020
    was unable to travel due to covid-19 but will deff be booking again once bans are lifted
    Australia, Male, 31-40
  • 5.7


    19 Mar 2020
    The location and staff were great. However this building was pretty gross. The toilet in my room on the 4th floor didn’t flush, and the shower barely had any pressure. The plumbing had left rust stains in a few places in the restroom as well. The bunks aren’t bolted down securely, so you feel like you’re going to topple it over when you climb to the top. The power outlets in the room are also very inconveniently located, probably because this is a historic building.
    USA, Female, 25-30
  • 3.7


    05 Mar 2020
    This is a pretty depressing hostel in central Wellington that doesn't compare with all the fun hostels that many cities have. The bathrooms are all pretty old and mangy and it doesn't feel clean. It isn't very safe since you can use your room card to open other rooms.
    New Zealand, Male, 18-24
  • 2.0


    24 Feb 2020
    Worst stay I’ve ever had.
    Australia, Male, 18-24
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  • Free City Maps
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Elevator
  • Hair Dryers For Hire
  • 24 Hour Reception
  • Laundry Facilities
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Vending Machines
  • Games Room
  • Pool Table