Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Brilliant Staff
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Property Description

Hotel & Hostal Las Tres Palmas is the perfect match for your holidays in Tulum and Mexico. We have a vast experience in the hospitality sector as well as a great knowledge about the area and city, elements that we do capitalize to bring to our guests and travellers the very vest possible experience within our facilities.

We are located in one of the best areas of the city, near to some of the finest and most renowned landmarks and tourist attractions of our city, such as Parque Nacional Tulum, Zona Arqueológica Tulum and Playa Tulum, amongst other interesting spots and places that you can visit across our city.

We have several room types, both shared and private options, all of them with diverse capacities and fully equipped with all the necessary services to ensure and guarantee a wonderful stay to our guests and travellers. In addition, we have several common areas where the guests and travellers can get together and exchange past experiences and future plans.

Hotel & Hostal Las Tres Palmas Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 15:00 to 21:00 .
Check out before 10:00 .

Payment upon arrival by cash.

Taxes not included:
16% VAT
3% Local Accommodation Tax

Breakfast included.


The reception service is open from 07.00 to 21.00
No curfew.
The maximum period of stay is 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 5.0

  • Security 5.0

  • Location 5.5

  • Staff 7.5

  • Atmosphere 4.5

  • Cleanliness 5.0

  • Facilities 3.5

Latest Reviews

  • 10.0


    12 Mar 2019
    Lovely staff! We had a private room and arrived to a set of complimentary snacks, drinks and even a crate of beer. Upon extending they gave us some more. Great breakfast variety too.
    England, All Male Group, 18-24
  • 9.7


    25 Feb 2019
    The hostel was clean, quiet, and safe. It's close to colectivos that can take you to Tulum ruins or the beach and the main street in town center. It was also a 10 minute walk from the bus station and 10 minutes from where many tours leave Tulum. The breakfast was delicious, although usually wasn't ready right on time. Friendly and helpful staff. The wifi was choppy sometimes, but overall not a big deal. Would stay there again. They prefer payment in cash.
    USA, Female, 25-30
  • 9.4


    10 Mar 2019
    Felt a bit like a hotel, it was nice to have our own space (we were in a private room). The breakfast was delicious and there was always lots to eat! The staff were friendly and helpful. Veey handy renting bikes from them. There wasn't much atmosphere, but you don't have to walk far to get to the live music bar.
    England, Mixed Group, 18-24
  • 9.4


    25 Feb 2019
    Stayed a few nights in Las Tres Palmas and was overall a. good stay. clean, quiet, but just a short walk to cheap street food or the main tourist strip. Would go back again.
    England, Couple, 18-24
  • 9.4


    09 Feb 2019
    Good location, quiet at night (except dogs barking...) but close to everything. We had a little problem with our booking but they quickly found a solution:-) If you sleep in a dorm, check your mattress, some are good and some are terrible. Staff gave us good tips and they were friendly. We would stay here again!
    Canada, All Female Group, 25-30
  • 8.0


    23 Mar 2019
    Not too far from city center, fairly priced not much of a vibe but everything was fine
    Scotland, Male, 25-30
  • 6.9


    13 Mar 2019
    Nice hostel, but pretty quiet. Was actually more social to go for the female only dorm instead of the 8 bed mixed I was in. staff friendly but the kitchen is locked at times annoyingly.
    England, Female, 18-24
  • 2.9


    17 Oct 2021
    Very nice staff but wrong description of the room and no total refund even tho we booked a 8 bed room not 10 bed room. Not really clean and also no closure lockers
    Germany, All Male Group, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Fridge/Freezer
  • Hot Showers
  • Outdoor Terrace
  • Self-Catering Facilities
  • Bicycle Hire
  • Housekeeping
  • Reception (limited hours)
  • Tours/Travel Desk