Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hug Hostel Rooftop

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Hug Hostel Rooftop - 5 star hostel in Chiang Mai accommodating more than 100 beds with modern facilities.

We have been awarded the HOSCARS award for 'The Most Popular Hostel in Chiang Mai 2019”. We had also been awarded the HOSCARS award for 2016 and 2017 for “The Most Popular Hostel in Chiang Mai”.

At Hug Hostel Rooftop you can find a great social atmosphere and a reception which is available 24/7. Here you get to meet fellow backpackers and socialize at our rooftop bar where you can enjoy regular parties as well as a stunning view of Doi Suthep Mountain.

In more than 2000 reviews between our old and new branch we received a 90% approval rating from our guests. We offer both a great open atmosphere and the possibility to party the night away on our rooftop terrace where you can enjoy drinks, music, and the company of fellow travelers. Meanwhile, we always make sure to create a balance between party and day trip tour guests, so that guests who attend our parties do not disturb those who are sleeping in the rooms. This way all our guests can wake up fresh and rested in the morning to enjoy our various day trip offers, such as cooking classes, Elephant Sanctuary visits or jungle trekking, for an unforgettable stay in Chiang Mai. We also make security our main priority so our guest always feel safe and comfortable during their stay.

Located at the heart of the old city at Chang Phuak Gate, nearby Saturday and Sunday night market, our hostel is on the main road just around the corner from some of the most famous street food stalls of the city, such as the Lady with the Cowboy hat or the popular Khao Soi Khun Yai, where you can taste traditional northern curry noodle soup. The hostel is also only a 5 minute walk away from the popular North Gate Jazz Bar and a 15 minute walk from Warorot market. If you want to enjoy the nightlife of Chiang Mai you can do so at one of the most well-known clubs of the city, Zoe in Yellow, which you can reach within 10 minutes. Other tourist spots, such as the Three Kings Monument, Wat Chedi Luang and Tha Pae Gate are also in close proximity to the hostel and can easily be reached by foot.

At Hug Hostel Rooftop you will find comfortable beds in air conditioned dormitories and private rooms as well as clean and spacious bathrooms where you can enjoy hot showers and enough space for you to get ready for the day. We also have a restaurant on site which offers delicious breakfast, Thai food, coffee and smoothies. We use a key card access system to make sure that you can always feel safe and comfortable even if you are not at the hostel, so you can enjoy your day trip or your night out in the city.

All of the private rooms come with an en-suite and the dorm rooms are furnished with bunk beds and comfy mattresses with linens. Each bed comes with a private reading light, power socket and a big locker where you can store your belongings. You can find a spacious shared bathroom on every floor and towels are available for rent at the reception.

Let our Guests say it all:

“The Rooftop Party was awesome, we spent a great time meeting other backpackers and socializing with them. The beer was cheap, what a stunning view from the rooftop, we were able to see doi suthep mountain clearly from the rooftop terrace. Rooms were clean and very quiet, couldn't hear any noise from the rooftop party or from anywhere. I was able to sleep well, A/C temparature was nice. Bathrooms were clean. Staff were friendly and helpful. Overall, it's a nice hostel to stay in Chiang Mai.”

“Super nice Hostel! It was very cheap and you had all you need. You got a restaurant, a room with PCs, a bar at the top, even a tourist information. The hostel is central. The staff is nice and the hostel is clean. I think for this price it was the best hostel I've been to in Thailand.”
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Hug Hostel Rooftop has everything you need for your visit to Chiang Mai – a sociable atmosphere, comfy rooms, attentive staff, and lots of activities! There's a rooftop bar where you can hang out, enjoy regular parties, and admire views over Doi Suthep mountain. We also organise day trips and experiences, such as cooking classes and jungle trekking. Meanwhile, you can keep everyone at home updated on your Thai adventures with our free Wi-Fi.


Located in the old city at Chang Phuak Gate, we're just around the corner from some of the most famous street food stalls and weekend night markets. The hostel is also only a 5-minute walk away from the popular North Gate Jazz Bar and a 15-minute walk from Warorot market. Other must-see spots like Wat Chedi Luang – the Three Kings Monument – and Tha Pae Gate are also within walking distance. We're only 4.5 km (a 10-minute drive) from Chiang Mai International Airport, and a 20-minute drive from the train and bus stations.

Rooms and Dorms

Return from an exhilarating jungle trek or a night of drinks by the river to a cool, air-conditioned dorm or relaxing private room. The mixed or female-only dorms are all furnished with sturdy bunk beds and soft mattresses (with linen included). Each bed has its own private reading light, power socket and a locker for storing your belongings. You'll find spacious shared bathrooms for the dorms on every floor. Our private rooms all have cosy double beds and en-suite bathrooms – some even have balconies.

Extras and activities

Reception is open 24 hours a day, so our staff are always available to give tips on where to get the best bowl of Khao soi. We also offer free city maps to help you discover everything from the bazaar to the Bhubing Palace. As the day winds down to an end, take a break with fellow travellers in our games room and check out the board games, pool table and DVDs.

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Reviews & Ratings

  • Value For Money 9.2

  • Security 9.2

  • Location 9.1

  • Staff 9.1

  • Atmosphere 8.9

  • Cleanliness 8.7

  • Facilities 9.0

Latest Reviews

  • 10.0


    19 Aug 2019
    Everything was very clean, even the bathrooms. Rooftop is a nice place to chill and the location is great. Nice hostel for socializing and meeting people. Staff are really friendly the food deals here are amazing we recommend this place to anyone plz check it out 😊
    USA, Mixed Group, 18-24
  • 10.0


    17 Aug 2019
    We stayed in a private double room, it was a lovely big room with a huge bed. The place was spotless. The bar at the hostel is great, really nice atmosphere. Facilities were very clean and they have workers to empty the trash every day. The bathroom was exceptionally clean.
    England, Male, 25-30
  • 10.0


    15 Aug 2019
    Staying here was one of the best decisions of my life. Firstly, the staff are some of the friendliest people I have come across in my life, and I would even consider some of them as my friend now. This creates a very inviting atmosphere, and it was easy to connect with other solo travelers like myself. The rooms are cleaned daily, and it feels like hotel quality. The location top notch with just 15 mins walk to night bazaar. I'll be back! 10/10
    Netherlands, Female, 18-24
  • 10.0


    14 Aug 2019
    Great hostel, great staff and price is extremely reasonable. Stay here if you are in pai the best hostel with the best view. Will be back
    USA, Male, 18-24
  • 10.0


    11 Aug 2019
    Stayed here before and will stay again. Best hostel in Chiang Mai by far. We met some incredible people; the staff was great. Security lockers in the room, personal lights and a power point by your bed...everything you need as a modern traveler. Really cool bar upstairs and really comfortable beds! One word describes it “AWESOME”.
    USA, Mixed Group, 18-24
  • 9.1


    11 Aug 2019
    You really can’t beat the price- great location, well air conditioned rooms, clean bathrooms & showers, locker storage, laundry service and decent WiFi. They let you store your luggage free of charge if you leave for a couple of days to go to another city and come back like I did when I went to Chiang Rai. The only downfall I would say is there really isn’t much atmosphere. There is a common room which people used but it didn’t seem like people were talking much. Would definitely stay again!
    USA, Female, 25-30
  • 7.7

    Very Good

    16 Aug 2019
    Found many nice people to talk to and join while staying here. Was solo here 2 separate weekends and loved the atmosphere. Food and coffee is amazing. Bathrooms could be cleaner. Showers didn't always drain. Room floors weren't clean enough to go without shoes. Would sitll stay again.
    USA, Female, 25-30
  • 6.9


    17 Aug 2019
    We stayed in a private room which was not very clean. The walls were dirty, the white sheets were no longer white, the bathroom was the worst. The whole room had a stench of mold. This is another one of those hostels that appears to be nice and clean from the photos and front desk area, but could use attention in the rooms. Staff weren't particularly friendly or helpful but they were fine. I guess you get what you pay for.
    USA, Couple, 18-24
  • 5.7


    14 Aug 2019
    Chose this hostel after seeing all the awards it won. After a long night bus trip I arrived at 4am to the supposedly 24hr reception to find the door unlocked and no one there... not a great start. The hostel was okay for socialising but mostly because of happy hour at the rooftop bar. The ‘chill out’ room was bleak and smelly, meaning it wasn’t really an area people wanted to congregate in. Despite that, this is a good hostel, but certainly not the best in Chiang Mai.
    England, Male, 25-30
  • 5.4


    14 Aug 2019
    My bus from Bangkok broke down so I arrived late and was told that the hostel had cancelled my room and could not refund my deposit. Not pleased as they didn’t bother to call/email before cancelling my booking.
    England, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Board Games
  • DVD's
  • Games Room
  • Pool Table
  • Wi-Fi


  • 2019

    1st, Most Popular Hostels Chiang Mai

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