Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Great Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

With river views, Hugo Homestay is situated in Phong Nha and has a restaurant, a 24-hour front desk, bar, garden, outdoor pool and children's playground. Free Wi-Fi is provided.

All rooms have air conditioning, tiled flooring and a fan. All rooms are fitted with a terrace / balcony / feature views of the pool / river / mountant. En suite bathroom comes with a shower, hairdryer, slippers and free toiletries. Towels and bed linen are provided.

Guests can enjoy free use of bicycle to explore the area at night. The homestay provides motorbike hire and car rental, tour arrangement, laundry and ticketing service.

The nearest airport is Dong Hoi Airport, 32 km away.

***Property Policies & Conditions:
1. Cancellation Policy: 2 days before arrival.
2. Check in from 14:00 to 23:00.
3. Check out before 12:00 (noon).
4. Payment upon arrival by cash only.
5. Taxes: inclluded.
6. Breakfast: included.
7. No curfew.
8. No smoking in the whole hostel.
9. Reception Working Hours: 24 hours. View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 7.0

  • Staff 10.0

  • Atmosphere 9.0

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    12 Mar 2020
    Could not fault Hugo’s! This place was excellent. Beautiful big rooms with balcony’s overlooking the nice clean pool. This is a modern place and is exceptionally clean. Hugo and his wife picked us up from the bus stop at 4am and were extremely friendly. They offered helpful advice and booked everything for us. Breakfast was delicious, family dinner was nice, huge comfortable beds, free bicycle hire so short ride or walk into the centre of town. Definitely the place to stay.
    Australia, Couple, 25-30
  • 10.0


    20 Jan 2020
    Enjoyable stay. Very nice people.
    USA, Female, 41+
  • 10.0


    29 Oct 2019
    Hugo and his family treated me like one of their own!! When we arrived by bus at 4 am in the pouring rain he didn’t hesitate to come pick us up without asking anything in return. He organized tours and buses at all hours of the day and always had a smile on his face. Family dinner was excellent as well. Definitely book with Hugo!
    Canada, Female, 18-24
  • 10.0


    18 Aug 2019
    Hugo and his family are the most incredible hosts. Cannot fault a single thing! From getting us for free at the bus stop at 4am (and dropping us back at 3am). The free breakfasts were delish and the pool was so lovely to come back to and relax. He organised everything for us and we were picked up by easy riders from the hostel and dropped back. The family dinner was lovely and catered for meat eaters and vegetarians so would definitely recommend that too! Would 10000% stay here again ❤️
    England, Female, 18-24
  • 9.4


    03 Nov 2019
    Staying at Hugo’s was such a lovely peaceful break from the busy hostels. Hugo and his family are amazing - they picked us up with no notice from the bus station, prepared a huge delicious dinner for us and let us use our room after check out for showers. Hugo helped us plan our short time in Phong Nha perfectly too. The hostel isn’t busy but it’s the best for some time out from travelling life!
    England, Female, 18-24
  • 9.1


    24 May 2022
    Really nice pool , huge rooms ! Breakfast included , not great location no restaurant near
    Wales, Female, 18-24
  • 9.1


    28 Jan 2020
    Cannot recommend this accommodation enough! Hugo and his family were so friendly they couldn’t do enough for us, from providing dinner for us (even though we arrived late on the first night) to organising our tours and transfers on to Hue - nothing was too much. Perfect location from both the caves and Botanic Gardens. Highly recommend!
    England, Male, 25-30
  • 9.1


    08 Nov 2019
    Great stay at Hugo’s homestay, he had really great communication with us through our whole stay. We arrived at 4am after a sleeper bus and Hugo came to pick us up and dropped us back off after our stay to get another bus which was so helpful. He was informative on tours and renting motorbikes. The room was huge (Biggest we’ve stayed in SEA) and comfortable. The pool was nice to have and breakfast was good with a range of options. Would definitely recommend someone to stay here!
    England, Female, 18-24
  • 8.3


    11 Feb 2020
    Lovely place with just a few rooms. Hosts are lovely and do all they can to make sure you have a pleasant stay. Location is a little far out from the town but they have bikes you can borrow for free. Lovely pool and breakfast !
    England, Couple, 18-24
  • 8.0


    10 Nov 2019
    The guesthouse at Hugo's homestay is lovely. New, modern, clean and has a pool - when the weather is hot this place would be perfect. In town there's some good veggie restaurants too. Hugo asks that's you have an International Drivers Permit to rent one of his scooters. If you don't have one just go into town rent one there instead. There's no need to pay to do the cave tour, you pay double the price just for the transport and you miss the views!
    England, Female, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Card Phones
  • Ceiling Fan
  • Children's Play Area
  • Cooker
  • Dishwasher
  • Dryer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Parking
  • Reading Light
  • Security Lockers
  • Swimming Pool
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Bicycle Hire
  • Internet Access
  • Internet café
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Towels for hire
Food & Drink
  • Cafe
  • Meals Available
  • Mini-Supermarket
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • Wi-Fi