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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

No penalty for cancellations made up to 7 days before arrival. For cancellations more than seven days will be charged a penalty equal to the first 2 days of stay. In the event of a reduction of up to 4 participants is not required any penalty. Besides the 4 will still require the payment of the agreed total.

Additional Terms and Conditions

It is required a deposit equal to 30% of the total reservation confirmations.

Additional Info:

For minors always request the presence of at least one adult.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/23
Book more than 4 days in advance for Free Cancellation.
  • Wonderful Location
  • Helpful Staff
  • Good Cleanliness
Read all reviews

Property Description

Due to the Covid-19 pandemic, Il Castello Hostel is determined to protect the maximum health of its guests and staffs.
For this reason, we have implemented a security protocol that includes: entry of 1 person at a time for chek-in operations;sanitization of all rooms, bathrooms and common areas several times a day by vaporization of 0,5% hydrogen peroxide; use in some areas of the Air Purification System through Daikin Flash Streamer Technology to reduce any viruses present; sterilized keys by an ultra violet UVC light system that will be entrust to you; body temperature control with infrared no-touch medical thermometer before check-in and during the stay; special signs of the position to be kept at reception to maintain the safety distance; automatic shoe sanitization path at each entrance; free hand sanitizer gel for guests; must use the mask during the whole stay; daily cleaning and sanitization of the rooms and all common areas and also through the use of disinfectant germicidal sprays for the air; sanitizing of the bathrooms several times a day; sanitization of the entire air conditioning system; instruction of rules is present in the entire structure to be respected for the fight against coronavirus.

With your help, cooperation and understanding, we commit to keep IL CASTELLO Covid free, and make sure your stay is as pleasant as ever.



Il Castello Hostel Boutique
It consists of a spacious and bright HOSTEL with 6 bedrooms, including 1 bedroom Japanese-style, large entrance hall, large pink marble floor of Portugal, like the American bar counter, large room.
The finishes are luxurious and include parquet flooring, air conditioning and heating, 3 bathrooms, 2 with Jacuzzi, lift, large closets to the whole wall to the bedrooms plus a large walk-in closet for the master bedroom.
It provides a reception with a fax service ,and city maps.
72hrs cancellation policy
check in 12pm untill 7pm, check out 10:30am
Late Check-in after 7PM until 9PM: may apply penalties up 10 Euros per person.

For security reasons, we may preauthorize your credit card before arrival in order to confirm View House Rules

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Reviews & Ratings

  • Value For Money 6.3

  • Security 7.6

  • Location 8.9

  • Staff 6.7

  • Atmosphere 5.8

  • Cleanliness 6.3

  • Facilities 5.8


Latest Reviews

  • 10.0

    Superb

    12 Jun 2020
    Very nice. I like it
    Tunisia, Male, 25-30
  • 8.9

    Fabulous

    19 Oct 2020
    Quiet, well located and clean.
    Spain, Male, 18-24
  • 8.9

    Fabulous

    15 Jul 2020
    I got a nice private room at a dorm price, so that was good. Amazing location! staff were very friendly, and waited for me to arrive before closing the Reception.
    England, Male, 31-40
  • 7.1

    Very Good

    22 Aug 2020
    Good hostal, the bathrooms were a little bit dirty
    Mexico, Female, 18-24
  • 6.0

    Good

    10 Jul 2020
    It served my purposes as it was cheap, central, and I was only intending to stay one night. Negatives were too much noise from adjoining rooms and taxi pick-up was not possible from the location. It was clean and secure though.
    Italy, Male, 41+
  • 5.7

    Rating

    05 Sep 2020
    I felt that the covid protection measures were more to protect the staff than the guests. The rooms were full and bathrooms didn’t feel particularly clean.
    Australia, Female, 31-40
  • 5.4

    Rating

    15 Aug 2020
    Great price but you get what you pay for. No lockers, doors don't automatically lock either so have to take key to take a shower. Staff didn't listen. Unlike other hostels rooms still filled to full capacity despite Covid 19 concerns. When we asked to store luggage for a couple of hours we were told no. Beds comfy and serviceable overall but very underwhelming.
    England, Male, 25-30
  • 4.9

    Rating

    26 Aug 2020
    We originally had an 8-bed mixed dorm booking. We were 'upgraded' to a three-bed room. The third guest was only in the room the second night and for several reasons we did not feel safe which led to us not being able to sleep. When we informed the staff of this early the next morning while checking out, they acknowledged that they were aware of this guest's issues but didn't feel the need to either inform us and/or give us our original booking in the larger room. Very uncomfortable experience.
    Denmark, Male, 25-30
  • 4.0

    Rating

    06 Sep 2020
    Pros: Cheap good location Cons: The staff is super unfriendly ( at least the one person that was there), general hygiene is bad, and the toilets stink. No common area, no chill out space. They dont let you keep the bag for a bit before or after checkout, which is kinda ridiculous considering that you have booked a space there :/ .. No early/late check ins, And to top it all , this pre payment thing? i dont understand this hostel. will never stay here agin.
    India, Male, 31-40
  • 2.0

    Rating

    19 Aug 2020
    SCAMMED BY THIS HOSTEL - BEWARE After booking they emailed me saying that they couldn’t preauthorise my card and asked me to send them new CC info or else my reservation would be cancelled. They advertise late checkins saying that a fee may apply...this was false. My train was to arrive at 7:25 and they said they absolutely would not stay open. They agreed to cancel. 2 hours later they charged me ON THE ORIGINAL CREDIT CARD! They thentold me not to come to the hostel under any circumstances.
    Canada, Female, 25-30
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Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
General
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Elevator
  • Flexible NRR
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Parking
  • Wheelchair Friendly
Services
  • Fax Service
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
Entertainment
  • Wi-Fi


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