Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Impact House

Book more than 14 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

mpact House has the capacity to accommodate up to 41 conscious travelers who want to visit Lisbon in a different way. With both dormitories and private rooms, any traveler can choose to have a more responsible stay in Portugal.

There are various common areas such as dining room, living room, fully-equipped kitchen, two balconies with sofas and hammocks and a big terrace to relax or participate in our super interesting events calendar. We have free Yoga classes three times a week!

Located in a typical Lisbon neighborhood, Estrela, Impact House is just 20 minutes away from the downtown. You can find local shops, traditional restaurants, the stunning Estrela garden, supermarkets, ATMs and most utilities you will need just around the corner. The Hostel is surrounded by several connecting options to the city center, such as the historical 28-Tram (20 minutes away from the center), buses (20 minutes away from the center), and the Alcântara train station that leads you to Lisbon or Cascais (25 walking distance from the hostel). The airport is just 8,2 kms away.

But what is really unique about us is our sustainability concept.

We developed innovative projects based on circular economy and in partnership with local non-profit partners. These projects are integrated in the very basis of the way the hostel works. Some examples are the compensation of 100% of its CO2 emissions; the upcycling and wooden waste usage as furniture of the room; the social and sustainable shop; the ecologic and biodegradable cleaning projects; the art gallery for disabled and changemaker artists; the vertical garden; the buying in bulk policy or the almost closed food and waste cycles.
And you can also be part of it! Donate something, volunteer your time, learn new skills on our zero waste workshops, compensate your flight emissions, bike to transform plastic into new products among many other opportunities!

Impact House Conditions & Policies:

Cancellation policy: 72 h before arrival

Payment upon arrival by cash, credit cards, debit cards.
This property may pre-authorise your card before arrival

Check in from 15:00 to 21:00 .
Check out from 08:00 to 12:00 .

Taxes not included - occupancy tax from 1 EUR to 7 EUR per person per night
Breakfast included.

Reception from 8:00 to 22:00
No curfew.
Maximum stay is 14 days View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.1

  • Security 9.3

  • Location 8.1

  • Staff 9.9

  • Atmosphere 9.6

  • Cleanliness 9.1

  • Facilities 8.9

Latest Reviews

  • 10.0


    25 Aug 2019
    Great Hostel going along the wastefree lifestyle. Great if you're there with company or as a Volunteer for one of their programs, but as a solo traveler it could be a bit lonely because most of the guests are Volunteers and in their groups.
    South Africa, Female, 25-30
  • 10.0


    26 May 2019
    Comfy beds. I loved its location in a quiet, safe, neighborhood. Staff was great. Breakfast was yummy. Many of the young people staying here are volunteers. I enjoyed supporting the cause of impact house which is reduce, reuse and recycle.
    USA, Female, 31-40
  • 10.0


    19 Apr 2019
    One of the best experiences I’ve had a a hostel, staff was lovely and Anna (the hostel mom) is lovely and cooks a mean breakfast! Facility is clean and bright, with a beautiful balcony! The picture are just as beautiful as real life! Highly recommend!
    Canada, Female, 18-24
  • 9.7


    02 Sep 2019
    Nice hostel with an awesome concept of recycling and reusing! The clothing and book swap is such a cool idea for a hostel. They have the cutest kittens as well! Only problem I had was the doorbell doesn’t work so when I wanted to check in I was standing on the street for 20mins before another guest came and helped open the front door.
    Australia, Female, 18-24
  • 9.4


    03 Oct 2019
    My friend and I had a very nice stay at the Impact House. The rooms and bathrooms were clean, there was a very delicious free breakfast available, as well as a great lunch and dinner (extra fee). The location is very good, as the tram 28 and Busses are just in walking distance. The staff was very nice and gave us a lot of useful tips to explore the city.
    Germany, Female, 18-24
  • 9.4


    03 Sep 2019
    Real value for money, lovely place
    England, Female, 18-24
  • 8.9


    12 Nov 2019
    My stay at Impact House was really relaxing. I felt very welcomed there by the staff and other people staying at the hostel. I loved how it is an eco-friendly hostel that helps out the local community. The facilities were very clean and cosy.
    Australia, Female, 25-30
  • 8.9


    12 Sep 2019
    Excellent vibe and lovely place to chill!! Not full of young backpackers which we really liked being in the 30’s club! Staff super friendly. Bedrooms simple but sufficient. Only flaw was not enough bathrooms, so it was a queue in the mornings. Communal kitchen was poorly equipped so could only make very basic food but there is a main kitchen serving lunch and dinner so this could easily be availed of which was lovely. Would stay again if back in Lisbon!
    England, Female, 31-40
  • 8.3


    06 Apr 2019
    Lovely atmosphere. Friendly and helpful staff. Would have been improved only by having proper coffee at breakfast. Would definitely recommend it.
    England, Female, 41+
  • 8.0


    23 Apr 2019
    IH is a great place to stay if you want something a little out of the way of the city centre and somewhere with peace and quite - it has a wonderful terrace outside where the sun shines all day and a sofa to chill on. Yoga on the terrace is the perfect way to start or end your day. The breakfast is great and options to buy lunch and dinner. Staff are very helpful but atmosphere is fairly quiet (good if that’s what you’re after!) 50 minute walk from centre, but a lovely walk. Thank you guys!
    England, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Book Exchange
  • Card Phones
  • Common Room
  • Cooker
  • Dishwasher
  • Fridge/Freezer
  • Hair Dryers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Self-Catering Facilities
  • Washing Machine
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Meals Available
  • Board Games